IHG Hotels that recognise status

Discussion in 'IHG Rewards Club' started by markis10, May 21, 2006.

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  1. markis10

    markis10 Veteran Member

    Nov 25, 2004
    30,091
    5,548
    BNE & SYD
    I thought I would post my experiences recently with hotels in the same city and their recognition of elite status. My experience with SPG when I was Platinum was that not all hotels recognised your status, often making a big difference to my preferences when there was more than one property in the city I intended to visit, and this seems to be the case with PC as well.

    Gold Coast
    Holiday Inn - 2 stays post Plat, both upgraded to suites.
    Crown Plaza - 3 stays - nil recognition.

    With the HI in the progress of being refurnished I see no reason to return to the Crown Plaza in the future, besides the HI is closer to the beach.

    Bangkok
    Holiday Inn - 1 stay, upgraded to executive level room.

    I have quite a few more visits planned and will report back on my experiences, hopefully other members can provide their experiences as well.
     

  2. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
    17,382
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    Melbourne
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    Melbourne:
    Crowne Plaza - Upgrade - Yes, Free Drink - Yes
    Holiday Inn Flinders Lane - Upgrade - No, Free Drink - Yes
    Holiday Inn Airport - Upgrade - No, Free Drink Yes

    Sydney
    Crowne Plaza Darling Harbour- Upgrade - Yes, Free Drink Yes (except once)
    Holiday Inn Darling Harbour - Upgrade - Yes, Free Drink - Yes

    Gold Coast
    Crowne Plaza - Upgrade - No, Free Drink - Yes

    Perth
    Crowne Plaza - Upgrade - Yes, Free Drink - Yes

    Canberra
    Crowne Plaza - Upgrade - No, Free Drink - Yes
     
  3. aus_flyer

    aus_flyer Established Member

    Feb 15, 2005
    1,361
    25
    Brisbane
    How do you get hotels to recognise status?
    How do they even know?
     
  4. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
    6,419
    8
    Assuming that you are logged in to your PC account when making the booking, the PC details should show the gold/platinum status to the hotel

    Personally I check what type of room that they are giving me at check in and then , if there is no upgrade, then point out that I am entitled to one

    Of course, should they then still not give one, then go to room and go to priorityclub.com and check availabililty there

    My experience in Melbourne is that Crowne Plaza's idea of an upgrade is a room with a casino view. The Flinders Lane and Airport HIs have consistently given me a suite

    Dave
     
  5. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    I have fared better at the CP, even when it was a HI. I'll be in MEL for an overnight stay in a couple of weeks, maybe I can give the Flinders Lane people a chance to redeem themselves :)
     
  6. QF WP

    Moderator

    Jun 20, 2002
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    Melbourne:
    Holiday Inn Flinders Lane: Upgrade - Yes #, Free Drink - Yes

    Perth:
    Holiday Inn City Centre: Upgrade - No *, Free Drink - Yes

    # Checked into room, recognised not upgraded, went back down to Front Desk and advised that I was aware there were Suites available - bingo, new room.
    * Wasn't fully booked the night I arrived, but was for next two nights
     
  7. ioki

    ioki Member

    Apr 6, 2004
    156
    0
    SIN
    Canberra:
    Crowne Plaza: Upgrade - Yes, Free Drink - No

    Auckland:
    Crowne Plaza: Upgrade - Yes, Free Drink - Somtimes
     
  8. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
    6,419
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    Just book a King room and at check in see what they give you. If the person hasnt given you a suite, just politely remind

    Dave
     
  9. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    It is done. I shall report back what happens.

    (HI was fair bit cheaper than CP on the night I booked, so I went with the HI)
     
  10. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    Got the free drinks, but no upgrade (in fact the room I got was pretty crapola). Appears the hotel was booked out and all the good rooms actually had paying customers in them.

    On the plus side, they did give me free valet parking...
     
  11. NM

    NM
    Moderator

    Aug 27, 2004
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    HI at Frankfurt Airport North did not provide an upgrade (I booked an Exec room anyway). Had some complementary water in the room, but as far as I can tell that was all I got for PC Platinum.
     
  12. QF WP

    Moderator

    Jun 20, 2002
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    Well I hope our upgrade experience on 23 to 25 June is like yours markis10 - staying there having booked the Winter Feast Package with Deluxe Room. Hoping for Suite as well (as it's a Mrs LW birthday weekend away).

    Plus it'll help towards Plat re-qualification: with the bonus 1K for on-line booking, credit towards other ongoing bonuses and then the base points.

     
  13. CO BNE

    CO BNE Junior Member

    Feb 20, 2005
    40
    0
    Crowne Plaza

    Auckland
    Upgrade: Yes (but declined as required twin)
    Free Drink: Yes


    Holiday Inn

    Darling Harbour
    Upgrade: Yes
    Free Drink: No

    Sydney Airport
    Upgrade: No (Did not push it due to one night stay and a 9:30am check-in)
    Free Drink: No

    Perth City Centre
    Upgrade; Yes
    Free Drink: Yes
     
  14. QF WP

    Moderator

    Jun 20, 2002
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    Reporting on behalf of IainF, he (as a PC Plat) received a Suite at HI Surfers Paradise on Friday night using an extremely cheap (internet consolidator) rate. Bodes well for us...
     
  15. NM

    NM
    Moderator

    Aug 27, 2004
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    Crowne Plaza Melbourne:

    Upgrade: yes (to exec room)
    Other: free bottle of water
     
  16. CO BNE

    CO BNE Junior Member

    Feb 20, 2005
    40
    0
    Crowne Plaza

    Parramatta
    Upgrade: No (Booked normal King room and no upgrade to King Deluxe)
    Free Drink: No
    Other: Box of Guylian chocolates + 2 notes welcoming me as a PC Plat
     
  17. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
    6,419
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    Crowne Plaza Canberra

    Booked a regular Queen Room, upgraded to a Deluxe ( aka Park View room ). Useful upgrade since the Deluxe rooms have free highspeed internet

    Dave
     
  18. vt

    vt Member

    Mar 9, 2006
    220
    2
    Melbourne
    CP Parra First stay (May)
    upgrade YES
    drink YES

    CP Parra Second stay (June)
    upgrade NO
    drink YES

    What was interesting about the second stay was that the checkin chick didnt recognise my status or made any mention about being PS.

    Later, making enquiries at the counter, another checkin staff provided the drink cards and welcome gift.
     
  19. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
    6,419
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    I always verify at check in that they have my card / status details and do also verify that they have done an upgrade. I have got an upgrade every time unless the hotel has been full this way

    Dave
     
  20. CO BNE

    CO BNE Junior Member

    Feb 20, 2005
    40
    0
    I will verify at check in from now on that they have recognised the status.

    It's a shame that some of the hotels in the group make an effort to welcome you (HI Perth and CP Auckland for myself so far) but others don't seem to be bothered.
     
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