How long did Qantas take to process your refund for cancelled flights?

How long did Qantas take to refund your cancelled flights?

  • Less than 4 weeks

    Votes: 37 18.2%
  • 5 weeks

    Votes: 4 2.0%
  • 6 weeks

    Votes: 6 3.0%
  • 7 weeks

    Votes: 5 2.5%
  • 8 weeks

    Votes: 14 6.9%
  • 9 weeks

    Votes: 4 2.0%
  • 10 weeks

    Votes: 21 10.3%
  • 11 weeks

    Votes: 11 5.4%
  • 12 weeks

    Votes: 5 2.5%
  • more than 12 weeks

    Votes: 104 51.2%

  • Total voters
    203

Port Power

Established Member
Joined
Jan 9, 2016
Posts
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I have a business sale fare, that I want to confirm the cancellation policy on, since I may be taking a different trip instead. The fare conditions say that there is a cancellation fee of AUD $600, would this be reduced by the fly flexible policy since it was booked Mar 1 for travel in early Nov?
I believe you will be able to cancel with no fee, but you will receive a credit, not a refund. Those cancellation policies still show up for every booking, but the fly flexible policy overrides them if the booking parameters were met.
 

TomYagher

Member
Joined
Jun 24, 2018
Posts
104
Got the usual up to eight weeks statement after changing an international points booking on Tuesday, two days later taxes are now back on my card. Seems the cash is starting to flow again.
 

AstroBBoy

Junior Member
Joined
Jun 2, 2020
Posts
40
Is there a way to contact Qantas about getting points refunded on a cancelled reward flight (I got the taxes back) without having to call the standard phone line?
 

AstroBBoy

Junior Member
Joined
Jun 2, 2020
Posts
40
Is there a way to contact Qantas about getting points refunded on a cancelled reward flight (I got the taxes back) without having to call the standard phone line?
I ended up calling the main phone line (ie the long wait one) and told them I needed the points I was owed so I could make another booking. They did the points refund straight away.

Luckily for me, it was just points I was waiting on, and not money though.
 
Joined
Mar 3, 2010
Posts
170
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Virgin
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Not quite a cancelled flight, but it took about 7 weeks for me to get points refunded on a dom classic upgrade that got nixed when QF cancelled my original MEL-SYD flight, then also canceled the flight I'd been shunted on to. given they'd consolidated 3 flights into one I was seated back in Y as originally booked. Point refund was eventually sorted via multiple emails to the [email protected] address.
 

cathalm8

Junior Member
Joined
May 26, 2022
Posts
49
I just cancelled a classic rewards business class flight this evening online through the website. Should I be following this up with a phone call or email to get the points and cash back or can I trust that it will happen over the next few weeks? Thanks
Post automatically merged:

Got the usual up to eight weeks statement after changing an international points booking on Tuesday, two days later taxes are now back on my card. Seems the cash is starting to flow again.
What about the points?
 

Mattg

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Aug 21, 2011
Posts
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Serious question - is there any legitimate reason that Qantas refunds still need to take 8+ weeks?

Most other airlines can process refunds in 2-3 days. Are there no laws in Australia against holding onto people's money like this for months when they're entitled to a refund?
 
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Scr77

Established Member
Joined
Feb 15, 2014
Posts
1,358
I just cancelled a classic rewards business class flight this evening online through the website. Should I be following this up with a phone call or email to get the points and cash back or can I trust that it will happen over the next few weeks? Thanks

I’d wait. Recent online cancellations seems to be much better now. I’d call if you need the points for something urgently.
 

cjd600

Established Member
Joined
Oct 19, 2010
Posts
1,446
I just cancelled a classic rewards business class flight this evening online through the website. Should I be following this up with a phone call or email to get the points and cash back or can I trust that it will happen over the next few weeks? Thanks
Post automatically merged:


What about the points?
7 weeks and counting,waiting for the points on cancelled classic rewards.
$$ have come back.
Don't desperately need the points right now, so not going to put myself through the call wait time and then 10% possibility whoever answers will be able to do anything to speed it up
 

NM

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Posts
16,866
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Serious question - is there any legitimate reason that Qantas refunds still need to take 8+ weeks?

Most other airlines can process refunds in 2-3 days. Are there no laws in Australia against holding onto people's money like this for months when they're entitled to a refund?
I suspect it is a deliberate ploy to ensure the refund is not within the same credit card billing cycle as the original payment, so that people are not tempted to make a speculative booking and cancel for a refund and have it all processed in the same statement/billing period. Knowing you will have to pay the original amount in one card cycle and the refund will come later will put most people off making lots of speculative refundable bookings.
 

levelnine

Established Member
Joined
Nov 7, 2009
Posts
1,375
Serious question - is there any legitimate reason that Qantas refunds still need to take 8+ weeks?
My guess that the reason is a legacy IT issue. It seems like they are processed in batches and appear to require manual intervention in complex cases, just as the initial calculation of taxes and charges appear to require manual intervention on complex reward tickets.

Whether or not that is a 'legitimate' reason is, of course, open to debate.

What I find wild is that it seems some refunds never come up for manual intervention unless you actually call them to action it. I got a refund initiated yesterday after waiting over 4 months for a refund and many calls. No suggestion it was in a queue or that there was some reason for the delay. Were they planning to hold on to my money indefinitely if I didn't bother to keep hassling them for it?

The requirement for meticulous record keeping on my part is even more annoying than the delay.
 

Daver6

Senior Member
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Dec 31, 2011
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Serious question - is there any legitimate reason that Qantas refunds still need to take 8+ weeks?

Most other airlines can process refunds in 2-3 days. Are there no laws in Australia against holding onto people's money like this for months when they're entitled to a refund?

Yes. It helps QF cash flow and there is no legal reason for them not to take so long. They're playing within the law, so why wouldn't they do this?
 

wandering_fred

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Joined
Jun 12, 2006
Posts
2,776
Qantas
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Cancel dometic award was mid Jan
Points returned 20 April
Tax $$ returned 26 May

How many would still fly Qantas if J* had domestic wide bodies (other than the 787 tags) while while wandering
Fred
 

cathalm8

Junior Member
Joined
May 26, 2022
Posts
49
I just cancelled a classic rewards business class flight this evening online through the website. Should I be following this up with a phone call or email to get the points and cash back or can I trust that it will happen over the next few weeks? Thanks
Post automatically merged:


What about the points?
Update on this. I just got my points refunded. 5 calendars days later. Not too bad. Will update when cash received.
 

theblank

Established Member
Joined
Aug 3, 2014
Posts
1,601
Slightly on topic - whats the latest time a flight can be cancelled for refund without penalty?

Specifically this is a Redemption flight on British Airways - currently Qantas policy is cancel with full refund no fees, but in all the Info and FAQ, no mention of any deadline - so I guess that assumes we have up until its classified no show. (check in closed). I would ring Qantas but last time i had a simpler question and they didnt even know that (nor understand whats being asked)

I have 2 confirmed flights from SIN to Europe 24 hours apart in July, I prefer the first one but i am paranoid something goes wrong, I keep hearing that airlines are cancelling flights all over the place, so i would rather wait to cancel the 2nd one until i get to the boarding gate :)

 
Last edited:

Guvner

Established Member
Joined
Jul 1, 2014
Posts
1,338
I had four separate PNR's, all reasonably complicated rewards (one was a OWA with 7 flights).
Cancelled all four at the same time on Monday online. Total of about 700k points and $2K.
Two bookings had the points refunded within a few hours (including the OWA).
The other two have not yet refunded points.
None have had the $ refunded yet.

Doesn't seem to be any consistency in the way they are processed.
 
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