How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[serfty]

Saturday, 24 to Sunday 25 October

Property: Hilton Sydney
Room booked: KING GUESTROOM PLUS
Rate: Flex Purchase with HPC Discount $166
Received: No Upgrade but full breakfast for two, Card from GM and comp. water

 

[dajop]

Some more updates for gold status privileges:

Hilton Beijing: upgraded to exec wing with exec lounge access. Recommend this hotel (Jan '10)
Hilton Suites Chicago: no exec floor in property. Given corner suite and free continental breakfast basic suites property, I prefer proper hotel.(Feb '10)
Palmer House Hilton Chicago: upgraded to exec floor - which has basic offering basic food, alcohol at bar prices (I'm getting way to spoilt in Asian properties) Did like the hotel though, especially the historic lobby (Feb 10)
Hilton NYC: free breakfast (toast/cereal only - no fruit, yoghurt or hot stuff), no upgrade. Room nice enough, but wouldn't stay here again, too much attitude, (OK it is NYC, but never got this attitude anywhere else), poor gold benefits and petty things like charging for bag storage. (Feb 10).

If I my travel was focussed on US I wonder if I'd bother with Hiltons (exec floors - bit like airline lounges in the US - hardly see the point of them), but for my stays in Asia, Australia and the small number of European Hiltons I've stayed in its still worth it.

 

[QF WP]

Tuesday, 16th March
Property: Hilton Adelaide
Room booked: King Room
Rate: $325 Bed & Breakfast rate (prior to 20% HPC discount)
Received: Upgrade to Junior Suite, letter from GM card from GM and the wine, obligatory 2 free water bottles per day

 

[anat0l]

Saturday 13 March 2010
Property: Fiji Beach Resort and Spa Managed by Hilton (Denarau Island, Nadi, Fiji)
Room Booked: Studio Beachfront
Duration: 2 nights
Rate: FJD 299.00 Best Flexible Rate (no breakfast) (rate without 20% discount)
Status: HH Gold; HPC
Received: Upgrade to One Bedroom Beachfront, Welcome note/card from Manager, 2 bottles of Fiji Water each day, a miniature wooden bowl used to mix and consume kava. No Executive Lounge at this property, but complimentary (full) breakfast was offered as per status benefit.

 

[straitman]

Friday 12th March 2010.

Hilton South Wharf Melbourne.

Booked Executive room with HPC discount ($A188)

Upgraded to King Suite (1901) with lounge access. - Top floor.

This room is defined as an apartment and lounge access needs to be programmed into the keys separately which they forgot to do initially.

As the hotel was full a late checkout was not available but we were allowed to stay on in the lounge for as long was we wished. Excellent treatment by the lounge manager 'Dolphin' and the hotel over all.

 

[QF WP]

Friday 12th March 2010.

Hilton South Wharf Melbourne.

Booked Executive room with HPC discount ($A188)

Upgraded to King Suite (1901) with lounge access. - Top floor.

This room is defined as an apartment and lounge access needs to be programmed into the keys separately which they forgot to do initially.

As the hotel was full a late checkout was not available but we were allowed to stay on in the lounge for as long was we wished. Excellent treatment by the lounge manager 'Dolphin' and the hotel over all.

I've met Dolphin as well, all of the staff there came highly recommended from IainF (who should be back there this week).

 

[IainF]

I did stay at South Wharf last night, and the hotel was full. They "upgraded" me to a one bedroom apartment on the 19th floor, but I was disappointed as it is actually smaller than the standard room.
No big deal as I was only in the room to sleep, but as per usual the lounge access was provided.
Big thumbs up to Dolphin and Resh, the staff at the lounge.
I had left my sunglasses somewhere and Resh spent some time tracking them down and delivered them to me about an hour later... (I had left them in the cafe).

Michael Bourne is the manager here and he has kept the quality very high.

Cheers
IainF

 

[drron]

Gee I really am looking forward to dropping to Gold in a few days-you fellows really do well.
had my last Hilton stay as diamond in January at MEL airport.ordinary room,booked through HPC and had to ask for the 20% off at checkout.
Am staying at Hilton KL in May.Booked rate in the january sale.checked my bookings recently and the hotel had cancelled it.took a week to be reinstated.
Sometmes I feel there is a reason to be paranoid.

 

[straitman]

Gee I really am looking forward to dropping to Gold in a few days-you fellows really do well.
had my last Hilton stay as diamond in January at MEL airport.ordinary room,booked through HPC and had to ask for the 20% off at checkout.
Am staying at Hilton KL in May.Booked rate in the january sale.checked my bookings recently and the hotel had cancelled it.took a week to be reinstated.
Sometmes I feel there is a reason to be paranoid.

I think Melbourne Airport Hilton has dropped the ball :!:

This year I have had the extremes from them. A lovely hand written note from the hotel manager to absolutely no recognition.

Previously I would always get a bottle of wine and a pleasant welcome note.

drron, you have a PM.

 

[esquire]

I have to agree about Melbourne AP Hilton - recently has not been too good - here's some recent Hilton stays:

April 22
Property: Hilton Melbourne AP
Room booked: Deluxe (Gov Rate)
Rate: $252
Received: Upgrade to Junior Suite on lowest floor overlooking roof and carpark. Would have rather had the deluxe. Rate included breakfast -not offered anything else. Not even a welcome message. Bed was not made as requested - ie top sheet - housekeeping came with the sheet and passed it to me and walked away

April 21
Property: Hilton on the Park Melbourne
Room booked: Standard (Gov Rate)
Rate: $205
Received: Upgrade to Executive Floor with Lounge Access. No water or message in room

April 8
Property: Hilton South Wharf Melbourne
Room booked: Standard (Gov Rate) -
Rate: $199 !
Received: Upgrade to Executive Floor with Lounge Access. Was a last minute booking but was warmly greeted

April 24 - tonight!
Property: Conrad Treasury Brisbane
Room booked: Standard (Deluxe) (Gov Rate) -
Rate: $250
Received: Upgrade to Junior Suite with full breakfast

 

[meloz]

HH GOLD
2nd March
Property: Bangkok Conrad
Room booked: Twin bed room
Rate: $190 AUD
Received: Upgraded to Exec level with lounge access + breakfast, free water, no letter, bowl of fruit.
Plus choice between spa treatment, limo ride to the airport in Merc SLK or a meal at one of the hotel restaurants.

I was travelling with a work buddy and thought about throwing him in a cab whilst I took the 2 seater but passed. I'll have 3 more stays there in the next month so we'll see if they are just as generous in April.

Meloz

 

[meloz]

HH GOLD
27th March
Property: Melbourne Airport Hilton
Room booked: King guest room
Rate: $280 AUD
Received: Upgraded to Junior Suite + breakfast, free water, no letter,no bowl of fruit or cheap bottle of wine.

Meloz

 

[straitman]

I think Melbourne Airport Hilton has dropped the ball :!:

This year I have had the extremes from them. A lovely hand written note from the hotel manager to absolutely no recognition.

Previously I would always get a bottle of wine and a pleasant welcome note.

drron, you have a PM.

The last post by meloz has reminded me. The Melbourne Airport Hilton always gives me a breakfast so not all is lost :!:

 

[dajop]

HH GOLD
27th March
Property: Millenium Hilton Bangkok
Room booked: King deluxe room
Rate: approx $150 AUD inc ++'s
Received: Upgraded to Exec floor, free water
Booked < 24 hours from arrival, usually no fruit or letter when this happens.

(my last 4 days of gold, after being there for 6 years, fell 4 stays short last year only interested in comping new customers quite the opposite to QFF)

 

[QF WP]

(my last 4 days of gold, after being there for 6 years, fell 4 stays short last year only interested in comping new customers quite the opposite to QFF)

I can feel a "Hilton Racing Stay 4 Get Gold" coming on

 

[oz_mark]

(my last 4 days of gold, after being there for 6 years, fell 4 stays short last year only interested in comping new customers quite the opposite to QFF)

Posts on FT would suggest that you have some chance of getting a challenge to regain your status. I'm certainly hoping so!!

 

[QF WP]

HH GOLD
16th March
Property: Hilton Adelaide
Room booked: King Deluxe room
Rate: Bed & Breakfast Rate, $325 (before 20% HPC discount)
Received: Upgraded to Exec floor (Junior Suite), 2x free water, letter from GM

The only disappointment was that I only arrived at 11pm and had to leave at 8am for first meeting (after having a very quick breakfast downstairs). But I was able to go back to Exec Floor between meetings to have a second breakfast and check-out later in the day,

 

[meloz]

HH GOLD
28th March
Property: Millenium Hilton Bangkok
Room booked: King deluxe
Rate: 3920 baht ++
Received: Upgraded to Exec floor + lounge, free water, letter, no fruit or chocs.

 

[serfty]

Status: Gold

Hilton South Wharf Melbourne.
Booked HPC welcome rate ($A99)
Upgraded to Executive level, lounge access, welcome letter (Water standard on executive level)
Breakfast available in lounge.

Hilton South Wharf Melbourne.
Booked Visa Discount rate UAD153
Upgraded to Executive level, lounge access, welcome letter (Water standard on executive level)
Breakfast available in lounge.

Hilton Boston Logan Airport.
Booked Visa 25% discount USD136.46
Upgraded to Executive level, Lounge closed Saturday night and Sunday mornings. Welcome letter and water.
Given vouchers for breakfast at lobby cafe (Juice, 2 Bakery items, Coffee tea). Was able to get a bacon and egg sandwich in lie of two bakery items)

Hilton Boston Logan Airport.
Booked Direct advance purchase USD136.32
Upgraded to Executive level, evening canapés, purchase alcoholic drinks. Welcome letter and water.
Continental breakfast in lounge.

 

[meloz]

HH GOLD
29th March
Property: Bangkok Conrad
Room booked: King room
Rate: 6800 baht ++
Received: Upgraded to Exec floor + lounge, free water, letter, fruit + 18:00 check out.