How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[dajop]

Received: Upgraded to Exec floor, free water

Note this included exec lounge access as well.

Posts on FT would suggest that you have some chance of getting a challenge to regain your status. I'm certainly hoping so!!

Got my challenge today 4 stays between 1 April and 30 June. Shame it wasn't between 1 Jan and 31 March, already have 5 for the year to date. Need to decide if I bother or not.

 

[meloz]

HH GOLD
30th/31st March
Property: Colombo Hilton
Room booked: King guest room
Rate: $117 USD +
Received: Upgraded to Exec floor, lounge + breakfast, letter, bowl of fruit and chocs.

Meloz

 

[meloz]

HH GOLD
11th April
Property: Colombo Hilton
Room booked: King guest room
Rate: $105 USD + reduced by 50% due to checking out at 23:00
Received: Upgraded to Exec floor, lounge, letter, bowl of fruit and chocs.

Meloz

 

[Danger]

Status: HH Gold
Property: Hilton Sandton (Johannesburg) over Easter
Booked: King Hilton Guestroom
Rate: 1160 ZAR (~ $178)
Received: At check-in I was informed that it was the hotel's policy to only upgrade Diamond members, not Gold. I argued for 20 minutes, produced the printout of the HHonors policy for room upgrades and executive lounge access and got Hilton worldwide reservations on the phone who confirmed king bed availability on the executive floor. Eventually, and very reluctantly, I got my upgrade. The duty manager told me that he has had this issue with other Gold guests but has been instructed by the general manager to only upgrade Diamonds.

 

[meloz]

HH GOLD
12th April
Property: Bangkok Conrad
Room booked: King room
Rate: $210 AUD
Received: Upgraded to Exec floor + lounge, letter, no fruit or chocs but could have been due to 08:00 check in.

 

[meloz]

HH GOLD
13th April
Property: Millenium Hilton Bangkok
Room booked: King deluxe
Rate: $185 AUD
Received: Upgraded to Exec floor + lounge, letter, fruit, nice leather mouse pad and calculator for my 10th stay.

Meloz

 

[meloz]

HH GOLD
18th April
Property: Millenium Hilton Bangkok
Room booked: King deluxe
Rate: $185 AUD
Received: Upgraded to Exec floor + lounge, no letter or fruit but I did request a room change from the one allocated.

Meloz

 

[esquire]

HH DIAMOND 15th April
Property: Metropole Hilton London
Room booked: King Standard
Rate: $310 AUD (inc tax) Discounted Government Rate :shock: - Booked last minute at airport at start of Volcanic dust airspace shutdown - by time I got to the hotel it was oversold with people pleading for rooms! Was rather rudely questioned how I managed to get a booking and at that price - and also asked for government ID - first Hilton ever!
Received: Upgraded to Exec floor + lounge. cough room (Twin) above the sauna and steamroom - floor was warm! - after a few calls moved to a deluxe double room in the tower (21st floor) which although smaller and more basic had great views of London. Nothing else.


HH DIAMOND 16th April
Property: Kensington Hilton London
Room booked: Standard
Rate: $230 AUD (inc tax) Diamond 48hr Rate. Hotel oversold
Received: Upgraded to Exec floor + lounge, plus free water. Great lounge open 7am - 2230 and stocked with quality drinks and food all day.

 

[meloz]

HH GOLD
19th April
Property: Bangkok Conrad
Room booked: King room
Rate: $210 AUD
Received: Upgraded to Exec floor + lounge, letter, fruit and 18:00 check out.

Meloz

 

[meloz]

HH GOLD
21st April
Property: Melbourne Airport Hilton
Room booked: King guest room
Rate: $265 AUD
Received: Upgraded to Junior Suite + breakfast, no letter,no bowl of fruit but the room had to be cleaned as I checked in at 11:00.

Meloz

 

[QF WP]

No problems with your re-qualifying Gold this year, meloz.

Must be raking in those Q2 promo certs as well (or a squillion HH points if you chose double Base points)

 

[meloz]

No problems with your re-qualifying Gold this year, meloz.

Must be raking in those Q2 promo certs as well (or a squillion HH points if you chose double Base points)

This is true, I may even claw my way back to Diamond. I was lucky enough to get the promo and choose double base points. It should add nicely to the devalued 550K I already have. I must use them one day.

Meloz

 

[Danger]

Thursday 22 April to Friday 23 April
Property: Hilton Singapore
Room booked: King Hilton Deluxe
Rate: SGD254 (inc. tax)
Received: as booked, but permitted lounge access (perhaps only after enquiring as to availability of executive room)

 

[drron]

I guess Hhonors really dont like me.Today for the first time i received email notification of a promo-the Q2 promo that has been around for a while.Things are changing i thought.But then I read it fully-
It’s free to join Hilton HHonors and start earning benefits on all your travel. As an HHonors member, you’ll be treated to perks, room upgrades and special offers reserved only for our favorite guests.
Once you join HHonors, register for Fast Ways to Free Stays and double your points or stay 4 times to earn a certificate for a free night between April 6th and June 30th, 2010.

After 7 years as diamond they are inviting me to join Hhonors

 

[dajop]

After 7 years as diamond they are inviting me to join Hhonors

Thanks for the laugh. Says it all really, doesn't it?

 

[serfty]

At the risk of seeming serious, this seems like a classic case of the marketing department not knowing what the loyalty department is doing.

'tis possible you email address came not from HHonors but from some other source.

Btw, The promotion mentioned can be quite good. I scored 3 of these (Q3FN) free stay certificates from similar Q1 promotion earlier this year and have redeemed them for three nights at the Rome Cavalieri (normally 60K HHonors points; the current best available rate for the period is €415 per night).

 

[dajop]

Btw, The promotion mentioned can be quite good. I scored 3 of these (Q3FN) free stay certificates from similar Q1 promotion earlier this year and have redeemed them for three nights at the Rome Cavalieri (normally 60K HHonors points per night;the current best available rate for the period is €280).

Good to know these are really worth something. I signed up for the promo, and forked out an extra $35-40 USD to stay at the Hilton CMB on Fri night (compared to a hotel near the airport), despite knowing I wouldn't get to the hotel until 3:30am. Figured though between the 1000 BMI & 1000 HHonors pts and getting 1 of 4 stays for this promo (and my regain gold challenge) it would be worthwhile.

Also stayed there Monday night and got an upgrade to exec floor (not thanks to my silver status though, because of a mix up with transfers on Fri night). Was impressed though and just reinforced my opinion that status is worth having for properties in Asia.

 

[meloz]

HH DIAMOND
4-6 June
Property: Melbourne South Wharf Hilton
Room booked: King guest room
Rate: $310 AUD
Received: Upgraded to Relaxation Suite, Lounge + breakfast, letter,no bowl of fruit

Meloz

 

[esquire]

HH Diamond
31 May
Property: Adelaide Hilton
Room booked: Standard Queen room
Rate: ~$170 AUD
Received: Upgraded to King Suite + lounge access, water & letter.

HH Diamond
1 June
Property: Melbourne AP Hilton
Room booked: Standard King room
Rate: $185 AUD
Received: Upgraded to deluxe room (no different to normal room), except it comes with bfast.... nothing else as usual

HH Diamond
22 May
Property: Brisbane Hilton
Room booked: Standard Double room
Rate: $320 AUD - gee Brissie can get mighty expensive
Received: Upgraded to King Exec Plus + lounge access, water & letter, + call from HH Mgr to ensure all was as I liked it.


HH Diamond
16 May
Property: Perth Hilton
Room booked: Standard Queen room
Rate: $215 AUD
Received: Upgraded to King Suite + bfast, water & letter - and call from HH Mgr to ensure the upgrade was satisfactory!

4 free night certificates and counting

 

[QF WP]

HH SILVER
27 May to 31 May
Property: Hilton Adelaide
Room booked: King Hilton Guest rooms (x2), interconnecting
Rate: Bed & Breakfast Rate, $190 for first room, $95 for second room (before 20% HPC discount)
Received: Corner room + connecting (1106 and 1107), access to Exec Floor (but missed reading the letter:shock:), 2x free water each room, delightful chocolate truffles in each room with card signed by GM