Well, I have been a member of Hilton Honors sine December 2005 and done about 10 stays, mostly in the last 6 months in CNS, on Gold level, which they simply sent me (presumbaly becuase I was Platinum with QF???).
I have never been credited QF FF points despite the correct number appearing on my check in and invoice details.
I rang them yesterday (finally) and was told
1. My QF FF number was assigned to another member
2. There was nothing they could do about that
3. The only thing they could suggest was for me to contact the airline and check that I had the correct QF FF number (a bit rich when I fly most weeks and have had the same number since Feb 94!)
Eventually I got onto a supervisor on their Diamond level care team and after much debate finally persuaded them the problem was at their end (bad data entry or someone quoting the wrong number, etc) and arranged to email evidence of my QF membership number.
However, they refused to credit any more than two of the ten stays! Even though I told them the CNS hotel had had my QF FF details from Dec 05 and it wasn't my fault their had been an werror in assigning my Qf FF number!!!
Fortunately, the local front of house manager at CNS, recognising my monthly patronage, has now undertaken to forward copies of all of the invoices to QF.
So it's a 3/10 to Hilton Honors hotline and a 10/10 to the Hilton CNS.