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Hilton Covid19 virus update

Vic

Active Member
Joined
Jan 31, 2017
Messages
751
Who did you cancel with, the hotel or call centre
I'm not entirely sure, I called the hotel number linked from the booking in the hilton app, the call was answered by someone who said thank you for calling the correct hotel. But I did have to do the whole push 1 for reservations system, and I suspect it might have just gone to a general call centre.

As it was a non-cancellable booking my only option seemed to be to call.
 

eric2011

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Feb 5, 2011
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I'm not entirely sure, I called the hotel number linked from the booking in the hilton app, the call was answered by someone who said thank you for calling the correct hotel. But I did have to do the whole push 1 for reservations system, and I suspect it might have just gone to a general call centre.

As it was a non-cancellable booking my only option seemed to be to call.
OK thanks, i think it does have to be a real person who does the cancellation but I dont know if we speak to a call centre or the actual hotel
 

Jacques Vert

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Jun 24, 2008
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OK thanks, i think it does have to be a real person who does the cancellation but I dont know if we speak to a call centre or the actual hotel
As per @Comoman 's post #14: there is a link (Go) that will enable you to cancel online. Even has a category specifically for cancelling non-refundable bookings because of the Virus. Only problem is they must be getting lots of these because the "submit" button wasn't working the first 20 or so times I tried. Eventually got it to work and am now waiting to see if the cancellation goes through.

Link:
 
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boomy

Senior Member
Joined
May 10, 2013
Messages
7,799
Hilton was pretty good with canceling non-refundable bookings due to COVID-19 even way before travel bans were introduced. Called to cancel some bookings in February simply saying I don’t feel comfortable traveling overseas at this stage and all canceled with no issues.
 

GSP

Active Member
Joined
Jun 17, 2016
Messages
758
So can some knowledgeable person advise, I achieved Diamond via my Virgin Platinum membership in April 2019 which I believe gave me Diamond untill 31st March 2020 plus another 12 months expiring 31st March 2021. Now with this extension offer it will see me through until March 2022.

Right or Wrong ??
I'm not an expert here, but if you used your Virgin Plat membership to obtain Diamond HH in April 2019, I would think you optimsed it well and have that until end of March 2021 regardless of what is going on - not Mar 2020 as you suggest. For example I did the same in May 2018 and enjoyed it until the end of this month.

I've fortunately at the 11th hour received the 12 month extension (not sure how much benefit it will be though) talked about in this thread. In your case I'm not sure how it will go, i.e you have already until Mar 2021, but do they give you and extra year until Mar 2022 or is the extension overlapped with the generous (and optimized) timings you have taken. My gut feel is you will have it until Mar 2021 unless this situation lingers.
 

eric2011

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- not Mar 2020 as you suggest.
Thanks for confirming what I thought, just 1 thing though, I didnt suggest I terminated March 2020 I did say 2021
From my post.... " which I believe gave me Diamond untill 31st March 2020 plus another 12 months expiring 31st March 2021
 

Aeolus

Established Member
Joined
Jul 27, 2013
Messages
1,308
Has anyone stayed at Hilton properties this week? Just wondering how the breakfast arrangement is like now that the lounge and restaurant can’t open.
 

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