Section 2 - Overseas Medical Expenses:
If you are overseas and need medical assistance, please call our 24 hour emergency assistance team immediately on +61 (0) 2 8907 5953 or by email at
[email protected]
Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred.
Policies purchased on or after 9:00am AEST Thursday 23 January 2020
Travel insurance provides cover for unforeseen events only and therefore, there is no cover for amendment or cancellation costs for policies issued on or after 23 January 2020 for travel to the Hubei Province in China as the outbreak of the Coronavirus is no longer deemed an unforeseen event. Effective 02 February 2020 (9:00am AEST), there is no cover for amendment or cancellation costs for travel to China as the outbreak of the Coronavirus is no longer deemed an unforeseen event.
If you decide to change your travel plans, we suggest you talk with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses. If you travel to a country affected by the Coronavirus (China) and contract the virus, there is no cover for overseas medical expenses.