The website is confusing and had a bit of a search but couldn't find much...
Does anyone know what the exact fees/conditions attached to cancelling a redemption are? The little popup on the redemption search page says for GuestSeat can't refund or change ticket. But then the fare rules say:
Then further down it says:
So if the ticket on the booking page says non-refundable, is it non-refundable according to general rules or does the 2000 points charge override this?
Does anyone know what the exact fees/conditions attached to cancelling a redemption are? The little popup on the redemption search page says for GuestSeat can't refund or change ticket. But then the fare rules say:
CANCELLATIONS PERMITTED FOR CANCEL/REFUND.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
REFUNDS PERMITTED AT 2000 ETIHAD GUEST MILES
Then further down it says:
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
CANCELLATIONS -
WHEN COMBINED WITH A NON-REFUNDABLE FARE -TICKET
IS NON-REFUNDABLE.
WHEN COMBINED WITH A REFUNDABLE FARE - APPLY
HIGHEST PENALTY OF ALL FARE COMPONENTS.
So if the ticket on the booking page says non-refundable, is it non-refundable according to general rules or does the 2000 points charge override this?