Fees for cancelling redemption

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Plutonus

Active Member
Joined
Jan 22, 2012
Posts
843
The website is confusing and had a bit of a search but couldn't find much...

Does anyone know what the exact fees/conditions attached to cancelling a redemption are? The little popup on the redemption search page says for GuestSeat can't refund or change ticket. But then the fare rules say:

CANCELLATIONS PERMITTED FOR CANCEL/REFUND.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
REFUNDS PERMITTED AT 2000 ETIHAD GUEST MILES


Then further down it says:

GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
CANCELLATIONS -
WHEN COMBINED WITH A NON-REFUNDABLE FARE -TICKET
IS NON-REFUNDABLE.
WHEN COMBINED WITH A REFUNDABLE FARE - APPLY
HIGHEST PENALTY OF ALL FARE COMPONENTS.


So if the ticket on the booking page says non-refundable, is it non-refundable according to general rules or does the 2000 points charge override this?
 

MrJetset

Active Member
Joined
Jan 16, 2010
Posts
996
Refunds are permitted for 2,0000 miles.

This is self explanatory WHEN COMBINED WITH A NON-REFUNDABLE FARE -TICKET IS NON-REFUNDABLE.
 

tinkybelle

Active Member
Joined
Aug 5, 2004
Posts
977
Qantas
Platinum
I think the non refundable for the awards kicks in when a paid ticket is non refundable and you upgrade with miles
so the miles take on the tickets non refundable status.
that is how it was explained to me
i booked a biz ticket then upgraded one leg.
then i wanted to un upgrade the leg and was told I would have to pay the change fee on the ticket .
even though I was not changing anything but the upgrade
so I waited as I thought I may need to cancel the whole ticket
then the miles came back at no cost though I had a $100 cancellation fee.

hope that makes sense.
oh also if you are gold you don't pay the 2000 points cancel fee.
 
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