Double Status Credits (book by 5/2/18, fly 12/2/18 to 20/1/19)

[opusman]

Can anyone give me any guidance as to what an "eligible Qantas or Jetstar flight" is?

In what context? This thread seems to have gone somewhat off-topic.

For the double status credit promotion,

An eligible flight for the purpose of this promotion means any Domestic or International Qantas operated flight with a QF flight number on your ticket where Status Credits are normally earned

For the loyalty bonus,

flights with a Qantas (QF) flight number (including partner airline flights with a Qantas (QF) flight number) or on flights with a Jetstar Airlines (JQ, 3K, GK and BL) flight number (including partner airline flights with a Jetstar Airlines flight number)

 

[Matt_01]

Following up on the OT subject of bonuses, I contacted Qantas and asked the question as my SC tally for the bonus continues to track 290 below my total.
The answer was that the SC's have to come from Qantas marketed flights and some of my SC's came from Jetstar. Interestingly the actual wording is "from eligible Qantas and Jetstar flights" so it seems a bit strange. I did however total up my bonus SC's and SC's from Jetstar and it came to 290, so that is indeed what they are doing.

It all depends on the type of JQ fare you were on for points or SC earn. I am most likely wrong as I do not travel on JQ however I was of the understanding that not all JQ earn QF SC's or points. "my total" are you sure it is 100% accurate based on JQ fare type.

 

[Sdtravel]

Can anyone give me any guidance as to what an "eligible Qantas or Jetstar flight" is? Is it in fact a flight with a QF number?
Talking to the Qantas lady today, she said "Qantas marketed flight". Now, if I go into the Qantas website and look for a flight from Launceston to Sydney, the only direct flight will be Jetstar. If I select that flight, I'll be directed to the Jetstar website. All the prices and details will change and I'll end up with a JQ number. Surely that is still a Qantas marketed flight? I obtained it by searching on the Qantas website. It was Qantas who redirected me to the Jetstar site, therefore, regardless of who I finalised the transaction with, they marketed the flight?

It means a QF or JQ flight that earn SC. So JQ you need to get a Plux or Max bundle flight which earn points.
All QF flights you pay for earn points. So unless you do a reward booking you should be good.

 

[Daver6]

Are any of the 560 from other OW carriers or DSCs, also the other "50 SC from a previous loyalty bonus" what were these from I thought the loyalty bonus kicked in at 500 SC.

QF tightened up the rules earlier in the year amount what SC count towards the loyalty bonus.

Yes a whole bunch are from DSC which do count towards loyalty bonus. All from QF.

I had a loyalty bonus due towards the end of the previous 12 month period. I waited until the start of this period to claim the 50 SC, hence falling into this period and not counting.

The main point I was trying to make though is what is shown online on the website isn't a true reflection of the actual situation on the ground. The implication from the website is I should have already receive my bonus and well on the way to the next one.

 

[JohnK]

Sent an email to customer service regarding double SCs.

They responded within an hour to tell me to wait 6-8 weeks and to call or online chat as each of the flights reaches 6-8 weeks. Is it 6 weeks or is it 8 weeks?

I sent back reply asking for assistance as I need these double SCs and I don't want to follow up each one. I also asked for clarification where the 8 weeks comes from when the terms and conditions state 6 weeks.

No reply yet. I find their response interesting and in line with the response from phone support. Very poor.

 

[Matt_01]

This thread seems to have gone somewhat off-topic.

Could not agree more, when this promo came up there were many questions and discussion about GV. Yes, QF changed rules mid stream, now there are those compainling that DSCs are not posting in a timely manner. 53 pages of discussion for a promo that lasted 5 days less than 3 months ago.

For a while GV have been an excellent opportunity to save on CC fees and pick up promotional benefits. Although Red Roo has left us the wider community must be living on "planet button moon" if you think QF marketing, IT and others do monitor sites like this. For those IT types (I am one of these) I will put out there, it would not be that hard to associate your AFF profile to a QFF profile with a degree of certainty. Also if the skills are not in house (QF) the contract "social engineers" will work it out. I have never seen the inner working of QF IT and platforms such as Amadeus or Saber are global platforms and what most assume is QF IT could be predominately a skin.

Honestly how difficult do you think it is for QF to to pull down a raw data file and create a script that identifies simple things such as when the PNR was created, what bookings are in that PNR, changes that have been made and all these would be time stamped. Give this info to low level contract BA or a 3rd party to run through Power BI or a script to ID bookings outside of the T's and C's, is not to hard.

 

[oz_mark]

For a while GV have been an excellent opportunity to save on CC fees and pick up promotional benefits. Although Red Roo has left us the wider community must be living on "planet button moon" if you think QF marketing, IT and others do monitor sites like this. For those IT types (I am one of these) I will put out there, it would not be that hard to associate your AFF profile to a QFF profile with a degree of certainty.

What's it matter? QF already know who I am with 100% certainty

Anyway, I'm in the 'it was good while it lasted' camp.

Vouchers were always troublesome if you redeemed during a promotion period. It seems they have figured out how to apply the voucher to the actual time of redemption.

 

[Captain Halliday]

OT, but it occurred to me that some of the difficulty may be related to system changes required to comply with NSW consumer law. Specifically, that all FTCs bought from March 1st (or is it March 30) have a three year expiry.

 

[Matt_01]

What's it matter? QF already know who I am with 100% certainty

Anyway, I'm in the 'it was good while it lasted' camp.

Vouchers were always troublesome if you redeemed during a promotion period. It seems they have figured out how to apply the voucher to the actual time of redemption.

It dosn't matter if QF know who you are here. Off Topic - it is just an observation and a bit of speculation based on another post in made in the P1 thread. I commented that P1 opt ups seem to have dried out, with in a week SST upgraded one of my flights maybe this was just coincidence.

On Topic - I am also in the good why it lasted camp.

You may be be on to something in your last sentence. I had purchased double points GV, the T's and C's clearly stated that "Flight gift vouchers purchased but not redeemed for an eligible flight booking during the promotion period will not earn double Qantas Points." but I thought I would give it a go and see what happens. All have been redeemed out side of the initial 5 day purchase window. The first couple posted additional points within 2-3 days. The one flown last Sunday no additional points have come through as yet. If they don't I will wait 8 weeks and call then see what they say.

 

[JohnK]

Could not agree more, when this promo came up there were many questions and discussion about GV. Yes, QF changed rules mid stream, now there are those compainling that DSCs are not posting in a timely manner. 53 pages of discussion for a promo that lasted 5 days less than 3 months ago.

Can you please show me in the terms and conditions where gift vouchers are excluded? There is mention of flights not booked during promotion period but that was added after I registered.

And please define promotion period. The 5 days to book flights or the 11 month promotion window?

And Qantas know who I am. That's not relevant to expecting something that many (including yourself) are already receiving.

 

[oz_mark]

Can you please show me in the terms and conditions where gift vouchers are excluded? There is mention of flights not booked during promotion period but that was added after I registered.

Did you receive the offer in an email? I did, and I have this rather interesting phrase

Status Credits will not be earned on flight vouchers

 

[nutwood]

It means a QF or JQ flight that earn SC. So JQ you need to get a Plux or Max bundle flight which earn points.
All QF flights you pay for earn points. So unless you do a reward booking you should be good.

Thanks for that. Opusman has also said the same thing and it confirms what I thought to be the situation. That means that the nice lady from Qantas yesterday was incorrect in telling me that Jetstar flights didn't count and it also means the way the website is calculating them is incorrect.
All my flights are on either Qantas, or Jetstar when I have no choice. If I travel Jetstar, I always purchase a Maxi bundle (which is sometimes more than the fare!) as I need the flexibility and luggage allowance. Therefore, all my flights should be eligible flights.

 

[blackcat20]

Did you receive the offer in an email? I did, and I have this rather interesting phrase

Isnt that just making sure people know they wont get SC for purchasing a voucher?

 

[JohnK]

What's it matter? QF already know who I am with 100% certainty

Anyway, I'm in the 'it was good while it lasted' camp.

Vouchers were always troublesome if you redeemed during a promotion period. It seems they have figured out how to apply the voucher to the actual time of redemption.

That's quite funny @oz_mark.

In years gone by when people were buying gift vouchers at Christmas for bonus points then using the gift vouchers during double SC promotions Qantas knew when the gift voucher was created and used that as the booking date to avoid crediting double SCs.

Now they are trying to do the opposite.

 

[serfty]

Now they are trying to do the opposite.

As is their prerogative. No-one forces anyone to register or utilise a promotion.

 

[JohnK]

As is their prerogative. No-one forces anyone to register or utilise a promotion.

Not by changing terms and conditions after people have registered.

And even current terms and conditions don't exclude gift vouchers.

 

[PJF]

Not by changing terms and conditions after people have registered.
promotion T & Cs state "Flight gift vouchers purchased but not redeemed for an eligible flight booking during the promotion period will not earn double Status Credits". IMO you could look at this two ways. 1. That if you have already purchased GVs prior to the promotion and use them during the promotion period you will earn DSC or 2. If you buy a GV during the promotion period and do not purchase an eligible flight during the promotion period then you won't earn DSC.

T & Cs state "Flight gift vouchers purchased but not redeemed for an eligible flight booking during the promotion period will not earn double Status Credits". IMO you could look at this two ways.

1. That if you have already purchased GVs prior to the promotion and use them during the promotion period you will earn DSC or
2. If you buy a GV during the promotion period and do not purchase an eligible flight during the promotion period then you won't earn DSC.

Sorry don't know why post added to JohnK sorry mate.

 

[Pushka]

What's it matter? QF already know who I am with 100% certainty

Anyway, I'm in the 'it was good while it lasted' camp.

Vouchers were always troublesome if you redeemed during a promotion period. It seems they have figured out how to apply the voucher to the actual time of redemption.

Sort of. Sometimes they do work.

 

[Matt_01]

Can you please show me in the terms and conditions where gift vouchers are excluded? There is mention of flights not booked during promotion period but that was added after I registered.

And please define promotion period. The 5 days to book flights or the 11 month promotion window?

And Qantas know who I am. That's not relevant to expecting something that many (including yourself) are already receiving.

I do not have a copy of the T’s and C’s post changes for the DSC offer. I have a copy of the original so I am not disagreeing on what you signed up for. Looking at earlier threads the first reference I see to the changed T’s and C’s start on page 14 Here. Depending if you purchased vouchers prior to the updated T’s and C’s or after is something that argue your case for.

I struggle to understand how everyone seems to get caught up on QF T’s and C’s and the term "promotional period" sure they are often poorly worded but in essence they have 2 components a period to “book/ purchase” and a period to “fly”. It is as simple as that. In the past GV has just been a shell booking that created a small loophole which QF may be working on to close. Maybe all the chatter prompted them to do something.

My comments around QF working out you are could have been worded better, in fact QF would not even care who I am on this site. The point I was suggesting is that QF likely monitor sites like this one, Flyer Talk etc. and may take more interest in particular threads. Vouchers were discussed at length in the early part of this thread then on 2 Feb 18 QF changed the rules I seem to recall it was around midday (which is their right to do). Subsequent offers e.g. Double Points Offer, a month later the T’s and C’s included the sentence "Flight gift vouchers purchased but not redeemed for an eligible flight booking during the promotion period will not earn double Qantas Points.”

I did not need to fly on DSC’s vouchers early this year, when the offer came along I was already P1. I purchased some vouchers and then redeemed them outside of the “purchase” window just to see what happened and the extra SC posted. I also have some others left over (spares) for MrsM and MissM that will not be used so I am just using them up over the next few weeks, to me they are just vouchers, so it will be interesting to see if anything has changed.

For the flights I knew I was going to take after my rollover period these were all booked as real flights and will not change. Sure at the time the cashflow took an unexpected hit but I suspect that I will have no issues.

 

[QF WP]

I am so glad I:

1. Registered a couple of days after getting the DSC offer (to obviate any issue with Zulu time)
2. Didn't buy GV's (so no issues with possible issues of non-crediting, or crediting at a lower rate)
3. Booked my flights for the next month that I knew I was needing to take
4. Flew them without needing to make any changes
5. Got credited with the standard SC's within 1 day of the flown date and DSC within 4-5 days

and don't have to go through all this palava that others are having to endure

Going through a mountain of popcorn though .