Difficulties accessing Qantas Club with e-passes - Rude Staff

[RichardMEL]

I agree, we can’t tell people how they feel, But just because they felt threatened doesn’t mean they experienced a threat.

For sure, but at the time it's going on you do NOT know. People can be unpredictable, and in interactions like that most likely one is going to defer on the conservative side (and training may even be part of it).

Just last week I was on a delayed CRJ in the US. It had been delayed for an hour as was due to late inbound, and then we sat on the ground without real explanation for probably another 20 or so minutes prior to getting going (I suspect the crew were awaiting a landing slot at the destination).

Anyway anyone fmiliar with the beast that is a CRJ200 knows these things are cramped and unpleasan. I was in the exit row fortunately with nobody next to me. Across the aisle was a rather large guy, also with nobody next to him. Now this guy was gettin gmore and more annoyed.. muttering under his breath, and sometimes over his breath (ie: quite loud) swearing about how the flight was already delayed and #)@*#)@ airlines and all the rest that most on the plane were probably privately feeling tbh. The usual frustration you get with delays and not a lot of info. I have to say while I did not feel directly threatened, he was getting more and more frustrated and pisssed off I seriously was wondering if he would start.. something.

In that instance was there a threat? In the end there was not (we took off and he just looked grumpy for the rest of the flight) but as he was getting more and more annoyed and making more and louder noises of dissatisfaction.. honestly I did worry as to what may happen.

An examplke of a situation where I think others around this guy may have really felt threateneded even though he wound up being harmless....

 

[RSD]

I will tack this onto the current thread rather than starting a new one.

I'm currently a Silver member until I obtain Gold on a flight from LAX to Melbourne in a little over a week, but I've got a complimentary pass to use -


I'm trying to link that complimentary pass to the LAX - MEL flight but I keep getting -


Help???

 

[RichardMEL]

You can't use these passes at the LAX lounge. That's why.

 

[RSD]

You can't use these passes at the LAX lounge. That's why.

I read somewhere that they couldn't be used at the business lounge but would have thought that they would be accepted for the regular lounge? Or is there only one lounge in L.A.? Pain in the butt if that's the case as I will be just ten SC's short of Gold prior to departure from L.A.

 

[RichardMEL]

I read somewhere that they couldn't be used at the business lounge but would have thought that they would be accepted for the regular lounge? Or is there only one lounge in L.A.? Pain in the butt if that's the case as I will be just ten SC's short of Gold prior to departure from L.A.

That IS the "regular" lounge as it were. There's also the First lounge but those passes (and not even the P1 passes) can be used at the LAX F lounge.

Sorry

 

[RSD]

That IS the "regular" lounge as it were. There's also the First lounge but those passes (and not even the P1 passes) can be used at the LAX F lounge.

Sorry

Bugger!! Ten lousy S.C's... mind you that's even assuming that I get to depart SYD given the problems in Sydney lately and I'm flying up from Melbourne to connect to QF7.

 

[Matt_01]

That IS the "regular" lounge as it were. There's also the First lounge but those passes (and not even the P1 passes) can be used at the LAX F lounge.

Sorry

Although I have never tried my P1 passes at LAX F, QF did advise that the P1 invite will work at LAX F as the lounge is operated by QF. The LAX J lounge is operated by OW hence why the regular passes do not work there.

 

[suze2000]

Yeah I found that out the hard way too. Still I had a delicious Mexican meal on the terrace and had a couple of coughtails while I was waiting instead.

 

[RSD]

Yeah I found that out the hard way too. Still I had a delicious Mexican meal on the terrace and had a couple of coughtails while I was waiting instead.

All I want is a shower!

 

[andye]

All I want is a shower!

Vegas calling?

 

[Guvner]

You can't use these passes at the LAX lounge. That's why.

or Singapore, or London, or Perth, or....

ridiculous.

 

[RichardMEL]

or Singapore, or London, or Perth, or....

ridiculous.

It's a tough one isn't it? I absolutely agree it's ridiculous to have lounge passes where you can't use them at some rather big locations, but on the other hand when one sees the zoo of SIN at peak times, or when MEL was under renovations, you can understand why.

tbh LAX I am bemused by. While it's a oneworld lounge it's operated by QF IIRC so I'm not certain why they deny that one. I guess at peak banks for all those rvening QF flights (and the odd BA and CX thrown in there) it can get pretty full.

I'd hope once the SIN F lounge opens and takes the pesky entitled WP/P1/OWE/CL and F pax away that they may relax tthe rules for there at least.

 

[Matt_01]

tbh LAX I am bemused by. While it's a oneworld lounge it's operated by QF IIRC so I'm not certain why they deny that one. I guess at peak banks for all those rvening QF flights (and the odd BA and CX thrown in there) it can get pretty full.

I'd hope once the SIN F lounge opens and takes the pesky entitled WP/P1/OWE/CL and F pax away that they may relax tthe rules for there at least.

Agree LAX J is a bit odd but the QF website states it is OW operated. Was it once just QF and moved to OW operated, I have no idea but there is most likely someone on this site who will know the answer.

Now as for those pesky WP1 types in SIN, Pot this is Kettle......

 

[ric_melb]

I think people need to remember that these are complimentary passes. In general Qantas Club members can access all lounges applicable to Qantas Club members; and Gold status and above frequent flyers can access all lounges that they are entitled to access.
There are some exceptions:
Los Angeles Business is a One World Lounge
Singapore is overcrowded with expansion planned. Once a separate First Lounge is built complimentary passes may then be accepted for the Qantas Lounge.
Perth International transit has a problem with digital passes, although time has passed the problem doesn't seem to be resolved.
London is subject to temporary restriction due to crowding in the European summer.
Such restrictions are just a fact of life.

 

[suze2000]

Such restrictions are just a fact of life.

Yeah but if say, a selling point for a particular credit card is the lounge passes and the customer does not fly often (or fly QF often as in my case), I think it's not unreasonable to expect to be able to use those passes no matter which lounge you are rocking up to, as long as it's QF branded. Otherwise, what's the point of even giving them out? I've got two this year I'm not even sure I'm going to get to use.

 

[RSD]

Yeah but if say, a selling point for a particular credit card is the lounge passes and the customer does not fly often (or fly QF often as in my case), I think it's not unreasonable to expect to be able to use those passes no matter which lounge you are rocking up to, as long as it's QF branded. Otherwise, what's the point of even giving them out? I've got two this year I'm not even sure I'm going to get to use.

Mine is not even from a credit card - it is the one that comes with being a QF silver member but it seems that I still can't use it at LAX

 

[Guvner]

Purchasing and receiving the advertised services you've paid for in good faith, from a reputable company, should also be a fact of life.
That's the sticking point for me. They are part of a package and a selling point. When you sign up to the CC or whatever, the glossy brochure states "any Qantas lounge" but the reality is different. Quite a few people book long haul flights well in advance, and a consideration of carrier / schedule is lounge access, particularly longer transit stops (like Singapore). You book your tickets in good faith and then, a few months later, you're (not) informed that the lounge passes can't be used in Singapore. The fact that access to Singapore lounge was allowed when you booked seems irrelevant. I don't think that's fair whichever way you look at it. They can have caveats regarding periodic capacity issues etc, but these are blanket rules, for an extended period of time, with no prior notice. To me it's deceptive as they must know of these rules in advance given they are (supposedly) restricting access due to refurbishments/expansions. Projects like that don't happen without months of planning. Changing access rules doesn't happen without analysis, proposals and approvals.
Complimentary or not, they are a factor in deciding which airline and flight you book and pay for.

 

[dajop]

or Singapore, or London, or Perth, or....

ridiculous.

Yep. Agreed. At SIN they could at the very least put a caveat no entry before 8pm. Which would at least allow guests on QF1 and QF38 to use it.

 

[21510702]

Qantas has resumed the use of lounge pass for its Heathrow lounge.
Qantas resumes lounge pass access to its London lounge

 

[Daver6]

Instead, pass-based entry to the London lounge will continue to be assessed based on how crowded the lounge is at any given time.

During the very busiest periods, travellers with a Qantas complimentary lounge pass may be redirected to one of the airline's partner lounges in Heathrow Terminal 3.

Much better approach!