Hi All,
Longtime reader, first time poster. I have just returned from a weekend in Melbourne and flew Qantas both ways. I had a voucher which I had redeemed for flights departing in late June but rang Qantas and changed the booking till the 24th of July 2014. I specifically asked to avoid any change fees or charges if possible and was told by the operator that I would not have to pay any extra fees. I relied on the information given to me by the operator and made the booking. I completed my booking, no email or e-ticket was ever sent to me so I rang up on 23rd of July and asked an operator to email me my e-ticket which she did. I then checked my credit card statement and I was charged $696 in fees by Qantas for change fees etc. I have called Qantas and requested a copy of the audio recording of when I made my original booking over the phone and lodged a complaint with Qantas. I was wondering if any of you had any further suggestions or comments. I will wait to hear back from Qantas before I go to the Airline Customer Advocate.
Longtime reader, first time poster. I have just returned from a weekend in Melbourne and flew Qantas both ways. I had a voucher which I had redeemed for flights departing in late June but rang Qantas and changed the booking till the 24th of July 2014. I specifically asked to avoid any change fees or charges if possible and was told by the operator that I would not have to pay any extra fees. I relied on the information given to me by the operator and made the booking. I completed my booking, no email or e-ticket was ever sent to me so I rang up on 23rd of July and asked an operator to email me my e-ticket which she did. I then checked my credit card statement and I was charged $696 in fees by Qantas for change fees etc. I have called Qantas and requested a copy of the audio recording of when I made my original booking over the phone and lodged a complaint with Qantas. I was wondering if any of you had any further suggestions or comments. I will wait to hear back from Qantas before I go to the Airline Customer Advocate.