2024 Hilton Status Retention

[Cynicor]

It’s interesting (though irrelevant for me, as LTD due this year) to see if it happens. I look forward to an update on rollover nights vs current status levels

 

[serfty]

As a Gold, my Rollover Nights would be 14.

The way I read it is that if you are gold in 2023 and have 54 nights then you have requalified with 14 rollover nights.

If you were Diamond in 2023 and have 54 nights then no rollover nights.

 

[Austman]

The way I read it is that if you are gold in 2023 and have 54 nights then you have requalified with 14 rollover nights.

If you were Diamond in 2023 and have 54 nights then no rollover nights.

I see your logic. But point out that's not how several websites and even some on FlyerTalk interpret it.

For example:

FlyerTalk Forums - View Single Post - Rollover for 2023

Post 35706148 - FlyerTalk is a living, growing community where frequent travelers around the world come to exchange knowledge and experiences about everything miles and points related.

www.flyertalk.com

Q:"No, Im looking to maximize my rollover for 2024. I was planning to stop at 59 nights since I already re-qualified for Diamond. Since the threshold below 59 is 40, I think that would mean that I would rollover 19 nights."

A:"No, you won't roll over any nights. You would only rollover 19 nights if your status for 2024 was going to be Gold."

At the moment my status for 2024, as clearly stated on the Hilton app is going to be "Gold".

 

[justinbrett]

I see your logic. But point out that's not how several websites and even some on FlyerTalk interpret it.

For example:

FlyerTalk Forums - View Single Post - Rollover for 2023

Post 35706148 - FlyerTalk is a living, growing community where frequent travelers around the world come to exchange knowledge and experiences about everything miles and points related.

www.flyertalk.com

Q:"No, Im looking to maximize my rollover for 2024. I was planning to stop at 59 nights since I already re-qualified for Diamond. Since the threshold below 59 is 40, I think that would mean that I would rollover 19 nights."

A:"No, you won't roll over any nights. You would only rollover 19 nights if your status for 2024 was going to be Gold."

At the moment my status for 2024, as clearly stated on the Hilton app is going to be "Gold".

The issue is on Jan 1 you are Diamond, not Gold.

 

[Austman]

The issue is on Jan 1 you are Diamond, not Gold.

I'll be Gold from my 2023 earn. Making me Gold in 2024. According to Hilton themselves: my 2024 status is Gold unless I stay another 5 nights in 2023.

Another quirk of the HH program. The status earning period, a calendar year, and the validity the status do not use the same dates.

Even the 31st March 2024 date is not guaranteed. It's not yet been stated or updated in the T&Cs. So who really knows? But it's always been 31st March before.

 

[justinbrett]

I'll be Gold from my 2023 earn. Making me Gold in 2024. According to Hilton themselves: my 2024 status is Gold unless I stay another 5 nights in 2023.

Another quirk of the HH program. The status earning period, a calendar year, and the validity the status do not use the same dates.

Even the 31st March 2024 date is not guaranteed. It's not yet been updated in the T&Cs. So who really knows? But it's always been 31st March before.

Eh, I'm not so sure about that.

From the T&Cs:

Members in all elite tiers (Silver, Gold and Diamond Members) are eligible to rollover any qualifying nights in excess of those required to qualify for their elite status level at the end of the calendar year (December 31st).

Elite members will rollover their elite qualifying nights even if they have downgraded status during the year. The elite rollover nights will be a calculated in excess of the elite tier status level as of December 31 before applying the calculation.

Gold is not your tier on December 31. However you can rollover Gold status from 24 into 25 (which is what a lot of the other website FAQs said this clause is referring to - to clear ambiguity because you started the year as Diamond).

The issue is Rollover Nights are an elite benefit, and as Serfty suggested, it might be the case that if you fail to requalify, you don't get the benefit.

I can see both sides, hard to see definitively one way or the other. However I suspect the rules are written in Hilton's favour, but you won't know for sure until you try.

 

[Austman]

From the T&Cs:

Elite members will rollover their elite qualifying nights even if they have downgraded status during the year.

So how does a member "have downgraded status during the year"? When status lasts for a year (at least)? What does it mean?

It really is a bit of an unclear mess.

I suspect you and sefty might be right.

I'll probably ask Hilton Honors. But I can tell you, even what they say is not always right. They recently firmly stated in an email to me that stays paid for with points don't qualify as a stay or as nights.

I had to dispute that 2 times.

Maybe if someone who didn't re-qualifity their current status in the past couple of years could comment? Rollover Nights are fairly new.

 

[Austman]

Maybe if someone who didn't re-qualifity their current status in the past couple of years could comment? Rollover Nights are fairly new.

A further thought on this.

I accept that serfty and justinbrett might well be correct.

But if so it's also and odd situation. Consider: A current Gold and a current Diamond member both earn 45 nights in a calendar year.

For the next calendar year, the Gold member would qualify as Gold and get 5 Rollover Nights. I think we all agree.

So why wouldn't the Diamond member get the same: To qualify as Gold and get 5 Rollover Nights?

Is it a punishment for Diamonds?

​

 

[Austman]

For what it’s worth, I’ve contacted Hilton Honors and have received mixed advice about this.

I referred to my actual current status of being Diamond with 54 earned nights and 1 Rollover Night.

Eventually on the 4th attempt, I received this, in an email:

After reviewing your account I am able to confirm that you have total of 55 nights where in 1 night is rollover from previous year. If you complete 5 more nights before 31st March 2024, you will retain your diamond status for the next year.

If you are not able to complete the creiteria before 31st March 2024, then your status will automatically downgrad to gold, and the extra 14 nights will be rollover to the next year.

Well, at least I have it in writing!

 

[Zero]

For what it’s worth, I’ve contacted Hilton Honors and have received mixed advice about this.

I referred to my actual current status of being Diamond with 54 earned nights and 1 Rollover Night.

Eventually on the 4th attempt, I received this, in an email:

After reviewing your account I am able to confirm that you have total of 55 nights where in 1 night is rollover from previous year. If you complete 5 more nights before 31st March 2024, you will retain your diamond status for the next year.

If you are not able to complete the creiteria before 31st March 2024, then your status will automatically downgrad to gold, and the extra 14 nights will be rollover to the next year.

Well, at least I have it in writing!

Interesting. While your interpretation and the above email from Hilton makes sense to me, the consensus on flyertalk is the opposite. That is, as per your previous post, the Gold renewing gold would have 5 roll over, but the Diamond dropping to gold would have none.

Has your account updated and did you get the rollovers?

 

[GCC]

Sorry this is OT from the rollover night discussion but the thread title is HH retention. I was HH diamond in 2023, and for most of the last 10 years due to Virgin plat, Macquarie HH credit card, covid extensions….With only a few stays in 2023 I expected to drop down to Gold, but my account says I will be “silver based on my 2023 activity.” Is that correct?

 

[I love to travel]

Sorry this is OT from the rollover night discussion but the thread title is HH retention. I was HH diamond in 2023, and for most of the last 10 years due to Virgin plat, Macquarie HH credit card, covid extensions….With only a few stays in 2023 I expected to drop down to Gold, but my account says I will be “silver based on my 2023 activity.” Is that correct?

Yes there is no soft landing

 

[GCC]

Yes there is no soft landing

As I feared. I probably wasnt that far off Gold in 2023, but wasn't thinking about retention. Is there any point in asking for a challenge when status drops in April?

 

[Cynicor]

Do you have enough stays to justify it? Hilton gold is often simple to get via various promos etc. I’d only go out of my way for it if I predicted a big year ahead and wanted a head start

 

[GCC]

I have quite a big bank of points I was going to use for family travel award bookings. At the properties I’m looking at there is a big difference between booking a base room and being confident of an upgrade or at least exec lounge access and breakfast, and booking a base room and receiving a base room.
I know HH Gold promos have been easy to find in the past, but not sure if that is the case for Aussies in 2024.

 

[Cynicor]

It’s pretty easy to just get an Amex platinum and have good for you and every supp card holder so I don’t think it’s difficult, either

 

[Happy Dude]

Yes there is no soft landing

Has there been a change since this response (the end of Jan 2024)?

I'm Diamond courtesy of VA and in 2023 had less than 10 nights. Just received a "heads up" by email and in the app that my status will be Gold from 1 April.



This is a pest as I've booked a few nights in SIN and PEN next month thinking hotel status remained concurrent with VA status, ie whilst VA WP my HH status would be Diamond.

I wish I'd known this just a week earlier. I could have done a mattress run every day from Tonga to American Samoa.

Also, don't leave us hanging @Austman? I'm guessing it went according to your plan?

 

[SYD]

Has there been a change since this response (the end of Jan 2024)?

I'm Diamond courtesy of VA and in 2023 had less than 10 nights. Just received a "heads up" by email and in the app that my status will be Gold from 1 April.

View attachment 373488

This is a pest as I've booked a few nights in SIN and PEN next month thinking hotel status remained concurrent with VA status, ie whilst VA WP my HH status would be Diamond.

I wish I'd known this just a week earlier. I could have done a mattress run every day from Tonga to American Samoa.

Also, don't leave us hanging @Austman? I'm guessing it went according to your plan?

No, it never worked that way. You had to eventually requal under your own steam to retain Diamond (or Gold) as applicable.

But if you fired off the SM early* in one year, you ought to have Diamond for the remainder of that year, all of the following year plus Jan-Mar the year after.

*April onwards if not earlier.

When did you get your VA -> HH match?

 

[Austman]

Also, don't leave us hanging @Austman? I'm guessing it went according to your plan?

I don't think I'll know for sure until 31st March.

 

[drron]

Although it will only be the end of March that I will know the message in my March email has changed from you need x more nights to retain silver to you need 40 nights to attain gold.
So I am sure I will stay silver on base points earned and not nights.