20,000 Woolworths rewards points with a pet insurance policy

[Ben Jones]

Had an unsatisfactory phone discussion this morning regarding the awarding of bonus points for the first couple of policies I took out (past 30 days now). Was told I will receive a call back regarding this.

Have now just emailed canceling all policies. Will continue to argue for receiving the points for those I held for >30 days though.

heard anything back? from them?

 

[Maisy33]

I cancelled policy by phone today. Was told that points take up to a week to hit my account post the 30 days.

 

[fkn_ace]

Hi all, I hit my 30days for my one policy on 5th march. I rang today as no points yet. I was told it could take up to two weeks to process after the 30days. I said that the t&c's said 'within 30days' and there is no mention in there of an additional 2 weeks. She agreed with me but said thats the internal process and said i should wait. I asked her to escalate please and said if they are going to add in hidden t&c's just for bonus points, i don't have much faith that i can trust them with the actual insurance.

 

[Dr Ralph]

31 days for me. No points. Emails sent.

Got a generic reply to my emails telling me that points were awarded after 30 days.

It's well past 30 days that's why I emailed them!

Have sent a follow up email telling them that I think that they are trying to get out of awarded the points.

If they keep stalling I may well ask them to complete a statutory declaration!

I cancelled policy by phone today. Was told that points take up to a week to hit my account post the 30 days.

That's unacceptable and against the terms of their offer.

 

[Ben Jones]

Got a generic reply to my emails telling me that points were awarded after 30 days.

It's well past 30 days that's why I emailed them!

Have sent a follow up email telling them that I think that they are trying to get out of awarded the points.

If they keep stalling I may well ask them to complete a statutory declaration!



That's unacceptable and against the terms of their offer.

Have you escalated the call to a more senior staff member or taken the softly softly approach?

 

[mrfreeze]

Other than the auto reply email I have received nothing to acknowledge my request to cancel the policy or when points will be awarded.
I hope it is by 15th March as thats when they sweep over to QFF ?

 

[Dr Ralph]

Have you escalated the call to a more senior staff member or taken the softly softly approach?

I wouldn't think calling them dishonest is a 'softly softly approach'.

I don't call.

Writing only.

Wastes their time that way rather than mine.

I can guarantee that it will end up costing them more than the 20,000 points now!

 

[Ben Jones]

I wouldn't think calling them dishonest is a 'softly softly approach'.

I don't call.

Writing only.

Wastes their time that way rather than mine.

I can guarantee that it will end up costing them more than the 20,000 points now!

okay - I'm holding strong with my polices remaining active and due for a points dump tomorrow.

 

[tricky1337]

I've sent multiple emails with no reply after over a week. Gave them a call yesterday and they said they'll investigate..

I'm on day 42 now so have been charged again

 

[GSP]

How many polices did you have?

I have four policies each with legitimate members of the family. I only called about my own policy thinking if that was sorted the others would likely happen the same time. My only concern is 3 of the policies are attached to one mobile number so that could cause some confusion.

 

[Dave G]

Hi –

I am starting to get extremely disappointed and upset that you have not seen fit to respond to my emails within 4 business days.

Please address with significant additional compensation by the close of business Friday 15 March – Or I will be escalating to the financial ombudsman on Monday morning for your blatant breach of terms and conditions and the poor response with addressing my concerns.

Regards

 

[Ben Jones]

Got a generic reply to my emails telling me that points were awarded after 30 days.

It's well past 30 days that's why I emailed them!

Have sent a follow up email telling them that I think that they are trying to get out of awarded the points.

If they keep stalling I may well ask them to complete a statutory declaration!



That's unacceptable and against the terms of their offer.

DR R - what's the email address you're using I'm going to send a note in today.

 

[Dave G]

Woolworths <[email protected]>

There you go Ben,

 

[Ben Jones]

Woolworths <[email protected]>

There you go Ben,

beauty thanks.

 

[NoName]

heard anything back? from them?

Heard nothing back so called this morning again.

Cancellations have been actioned and will receive refunded premiums for those policies that fell within the cooling off period.

Asked about the points again pointing out that I had held a couple of the policies for more than 30 days thus meeting the requirements of their own terms (pts to be awarded within 30 days). The person explained that it can take up to another 14 days as points sent out in batches (I think already mentioned by someone else here) and that I should receive the points. Not holding my breath but will continue to push for them if they don’t show up in that timeframe. Not going to bother threatening with a complaint to the ombudsman at this point.

 

[mrfreeze]

Just got a reply to my email I sent Friday.

"Dear Mr Freeze,

Thank you for your recent enquiry into *REDACTED’s Pet Insurance policy.

We are sorry to hear that you no longer want to continue Penny’s Pet Insurance policy with us.

I checked into this and 20,000 Every Day Rewards (EDR) Points will be credited to you 2-weeks after 30th-day from the first premium payment (05/02/19). Since it hasn’t been pass the provisioning period to receive the EDR Points, thus, you haven’t received this yet.

I hope that this has answered your questions, however if we can be of any further assistance please do not hesitate to contact our Customer Service Team on the number below or via reply to this email."

*Pet's Name redacted to protect identity...
I could write back and say the 2 weeks after 30th day was not in their T&C's and I want it dealt with now, but I will see if they post first then take the complaint further.

 

[Dave G]

Thank You xx_X,

Your data warehouse issues are not my concern. Please have one of your team members manually credit my with the points (Including additional compensation) by close of business Friday, as previously requested.

Regards





From: Woolworths <[email protected]>
Sent: Wednesday, 13 March 2019 7:49 AM
To: xx_xx_xx
Subject: RE: Your Pet Insurance Enquiry - Policy



Dear MR X,

Greetings for the day and thank you for your patience.

Please be aware due to issues at the data warehouse, this is causing a delay in sending the reward points and really apologies for the inconvenience.

We are working on it and will get back to you at the earliest.

I hope that this has answered your questions, however if we can be of any further assistance please do not hesitate to contact our Client Services Team.

Yours sincerely

 

[Ben Jones]

Thank You xx_X,

Your data warehouse issues are not my concern. Please have one of your team members manually credit my with the points (Including additional compensation) by close of business Friday, as previously requested.

Regards





From: Woolworths <[email protected]>
Sent: Wednesday, 13 March 2019 7:49 AM
To: xx_xx_xx
Subject: RE: Your Pet Insurance Enquiry - Policy



Dear MR X,

Greetings for the day and thank you for your patience.

Please be aware due to issues at the data warehouse, this is causing a delay in sending the reward points and really apologies for the inconvenience.

We are working on it and will get back to you at the earliest.

I hope that this has answered your questions, however if we can be of any further assistance please do not hesitate to contact our Client Services Team.

Yours sincerely

Day 30 & 31 for some policies and still no points.

 

[Dr Ralph]

Day 30 & 31 for some policies and still no points.

Don't delay, contact them immediately and start the process. This is important to ensure your additional compensation for a breach of contractual terms. If you fail to act it could be taken that you consent to their breach.

 

[Ben Jones]

Don't delay, contact them immediately and start the process. This is important to ensure your additional compensation for a breach of contractual terms. If you fail to act it could be taken that you consent to their breach.

rest assured, I've reminded them of their legal obligation to comply with the rules in relation to gift with purchase which is protected in ACL (Australian consumer Law) - section 32 competition and consumer act 2010