20,000 Woolworths rewards points with a pet insurance policy

[Dr Ralph]

Have now also received a physical letter. Came in a hand written express post envelope which I thought was funny.

How many policies did you have?

 

[NoName]

How many policies did you have?

About a dozen.

 

[GSP]

31 days now for me and no points. I decided to give them a call, couldn't give me an answer and said somebody will get back to me in the next 10 business days.

 

[Dr Ralph]

31 days now for me and no points. I decided to give them a call, couldn't give me an answer and said somebody will get back to me in the next 10 business days.

Document everything is my advice.

 

[Dave G]

Thank you very much xx_xx_XX,

As I explained to the nice person on the phone – I am often unable to be reached via phone for personal calls – and work long hours in WA so email is my preferred method of communication.

As I also explained on the call, Woolworths petsure is now in breach of their published terms and conditions of this offer. I politely request additional compensation in the form of additional points and resolution immediately – not within 14 days.

Relevant extract below:

'Offer applies to new policies only before 11:59pm 24 February 2019 and cannot be used in conjunction with any other offer. To receive the offer you must be a Woolworths Rewards member (excludes Tasmanian residents) and enter your Woolworths Rewards card number plus the promo code PET20K at time of purchasing the policy. Woolworths Rewards bonus points will be loaded within 30 days of the first premium being paid in full.'


Thank you in advance

xx_XX

 

[Tiki]

Same, 31 days and no points posted.
I just want to get this over and done with so I can cancel.

 

[AisleSeat]

Not to sound too smug, but I'm sure glad I got in on day one and out again under the radar.

 

[motef]

I received my points on day 30.

Immediately sent an email requesting cancellation, did not give a reason.

Good morning

Please cancel effective immediately my policy WWxx_xx_

Regards,

Received an email response advising my cancellation has been actioned 2 days later

 

[Cruiser Elite]

The situation as I see it is that those who HAVE NOT received pts but HAVE received letters requesting Statutory Declarations to be completed stating that:

Now my simple legal mind would assume NO POINTS will be received unless said Statutory Declaration is completed and forwarded and that payments for policies will continue until either Statutory Declaration is received or policies cancelled.

But then again I am no Perry Mason either.

 

[kpc]

The situation as I see it is that those who HAVE NOT received pts but HAVE received letters requesting Statutory Declarations to be completed stating that:
View attachment 156440
Now my simple legal mind would assume NO POINTS will be received unless said Statutory Declaration is completed and forwarded and that payments for policies will continue until either Statutory Declaration is received or policies cancelled.

But then again I am no Perry Mason either.

I came to the same conclusion so I and +1 cancelled our 5 policies each yesterday - fortunately we were in the cooling off period so should get our premiums refunded.

 

[Cruiser Elite]

All policies cancelled - response from WW:

Dear Mr Poossy Lover,

Thank you for your correspondence we received on 07/03/19 regarding your request to cancel your Insurance policy for YOUR 5 MANGEY MOGGIES*.

We are sorry to hear of this, however I wish to confirm this has been actioned and you will also receive written confirmation of this in the mail.

A few things you should know as well regarding your cancellation:
• Your policy has now been cancelled
• By cancelling your policy you will not be eligible for any benefits to be paid against this policy.
• If you choose to commence a new policy, the new policy will have applicable Waiting Periods which need to be adhered to and any Vet expenses resulting from conditions present or pre-existing in any form (including those that were covered by your cancelled policy) may not be covered. You will also be required to supply a full veterinary history if you make a claim under a new policy.
• If your pet is older than 9 years of age, you may not be able to obtain cover under a new policy for illness conditions.

As your policy has been cancelled within the Cooling Off Period, a refund of all premiums paid will be processed to your nominated account within 5-10 business days. No further premiums will be deducted.

However, if you have changed your mind and want to keep YOUR 5 MANGEY MOGGIES* please give us a call within 7 days from the date of this email and we can re-instate the policy for you. Unfortunately, we are unable to re-instate the policy after this time.

*Cats names removed to protect the innocent

The cultivation and harvesting of FF pts is a never ending journey - occasionally you turn down a dead end street - important to reverse out whilst rear view mirror still provides clarity

 

[mrfreeze]

Well, 30 days have past for me and no letter and no points.
Once I have some time I will send them off an email asking where they are and to cancel the policy.

 

[Dr Ralph]

31 days for me. No points. Emails sent.

 

[mrfreeze]

31 days for me. No points. Emails sent.

Just sent an email off myself, auto reply received showing they got it.

Now the wait game on points, if they even post them to my account.
The problem I would have is the initial Everyday awards account was set up when it was active (only sparingly) in Tasmania.
My address was changed to my "temporary place of residence" in Victoria before signing up for the policy.

If I am excluded as per the T&C's based on initial place of residence when the Woolworths reward account was setup then how is anyone meant to change their place of residence when moving?

Anyway, I'll see what they come back with as to why points were not credited within the 30 days.

 

[BettyB]

I got my bonus points after 33 days and 1 threatening email.

Called today to cancel. They asked why I was cancelling and I said I was cancelling because I don't want to do business with an insurance company that doesn't honour its promises and highlighted the fact that they didn't pay the bonus points within the 30 days as promised and I had to chase them for it. I said based on this I could never trust them to pay out on a claim.

 

[Dr Ralph]

I got my bonus points after 33 days and 1 threatening email.

Called today to cancel. They asked why I was cancelling and I said I was cancelling because I don't want to do business with an insurance company that doesn't honour its promises and highlighted the fact that they didn't pay the bonus points within the 30 days as promised and I had to chase them for it. I said based on this I could never trust them to pay out on a claim.

Nice 'reason'

 

[NoName]

Have now also received a physical letter. Came in a hand written express post envelope which I thought was funny.

Had an unsatisfactory phone discussion this morning regarding the awarding of bonus points for the first couple of policies I took out (past 30 days now). Was told I will receive a call back regarding this.

Have now just emailed canceling all policies. Will continue to argue for receiving the points for those I held for >30 days though.

 

[mrfreeze]

Had an unsatisfactory phone discussion this morning regarding the awarding of bonus points for the first couple of policies I took out (past 30 days now). Was told I will receive a call back regarding this.

Have now just emailed canceling all policies. Will continue to argue for receiving the points for those I held for >30 days though.

Maybe they are in "damage control" and are looking at ways of getting out of awarding them?

 

[GSP]

I decided upon another call. The operator suggested the points should have been awarded and doesn't understand why. He said he escalated it to his supervisor to look at. Not sure whether something will come of it or not.

The operator did ask how my cat was and whether he (the cat) was having a good day.

 

[Ben Jones]

I decided upon another call. The operator suggested the points should have been awarded and doesn't understand why. He said he escalated it to his supervisor to look at. Not sure whether something will come of it or not.

The operator did ask how my cat was and whether he (the cat) was having a good day.

I got my bonus points after 33 days and 1 threatening email.

Called today to cancel. They asked why I was cancelling and I said I was cancelling because I don't want to do business with an insurance company that doesn't honour its promises and highlighted the fact that they didn't pay the bonus points within the 30 days as promised and I had to chase them for it. I said based on this I could never trust them to pay out on a claim.

How many polices did you have?