20,000 Woolworths rewards points with a pet insurance policy

[Dr Ralph]

Do I need to write a letter for each policy or can I just do one letter with reference to all policies?

If they are all in your name/address then one letter that lists all of the different policy numbers would be fine.

May be an issue if they all expired on different dates though, as this may delay when you sent the letter.

In any letter make sure you specify the date that the policy is cancelled. This would assist in recovering any premiums they may deduct after this date.

 

[get me outta here]

Now, they have given me the refund.

They said they'd refund the last premium they charged but have not done so. I'm going to wait till the sweep to QF on 15 March and then tell them to do the refund.

 

[hassan]

They cannot. I've already indicated this. I've already cancelled some policies by email. Tell them that you cannot call and will refer them to APRA if they refuse to cancel your policy.

I wouldn't waste my time calling them. Snail mail or email are the only methods I will use to communicate with them.

@SoftDraw why dont you write a cancel letter and have someone post it for you when the points post?

Can you please share the “emil address” we can send an email to, for cancellation of the policy. Also do we just send an email with the policy no., and should it be exactly 30 days from the 1st payment premium ?
Thanks.

 

[get me outta here]

The email address is in previous posts.

 

[Dr Ralph]

Can you please share the “emil address” we can send an email to, for cancellation of the policy.

I have done so multiple times already. Check this thread.

Also do we just send an email with the policy no.

Sending an email with just the policy number will achieve nothing. Send an email with your policy nothing telling them to cancel your insurance policy would be better.

and should it be exactly 30 days from the 1st payment premium ?

Do not send until 21 days have elapsed from the commencement of the policy.

Do not send until you have your points.

 

[AisleSeat]

Just got a letter in the post box confirming my cancellation last week.

It basically reiterates the pre-recorded terms of cancellation I was played when I phoned them.

 

[Rusty776]

Is there any reason not to cancel now? Had the policy for over 30 days, points posted. Email time and gracious exit out.

I just read there is a $30 cancellation fee unless the pet dies. Has anyone had Woolies try to charge this fee when cancelling?

"
8.3 Cancellation where no claims have been made
If you cancel the policy for whatever reason after the cooling off period and you
have paid the annual premium in full, provided no claim has been made, we will
refund the premium less:
The amount covering the period you were insured for;
The cancellation fee of $30 (which will not be deducted if your cancellation is
due to your Pet passing away); and
Any government or statutory charges we are unable to recover.
If you have been paying your premium by instalments, there is no premium
refund (including for any remaining days of a current instalment period). No
further premium instalments will be deducted."

 

[GSP]

I just read there is a $30 cancellation fee unless the pet dies. Has anyone had Woolies try to charge this fee when cancelling?

"
8.3 Cancellation where no claims have been made
If you cancel the policy for whatever reason after the cooling off period and you
have paid the annual premium in full, provided no claim has been made, we will
refund the premium less:
The amount covering the period you were insured for;
The cancellation fee of $30 (which will not be deducted if your cancellation is
due to your Pet passing away); and
Any government or statutory charges we are unable to recover.
If you have been paying your premium by instalments, there is no premium
refund (including for any remaining days of a current instalment period). No
further premium instalments will be deducted."

I would have thought most of us will fall into the part I bolded - certainly never paid the annual premium. If there is a $30 fee for alive cats, I suspect the RSPCA will need to be on high alert as somebody has rung the bell to commence cat shooting season.

 

[Dr Ralph]

I just read there is a $30 cancellation fee unless the pet dies. Has anyone had Woolies try to charge this fee when cancelling?

"
8.3 Cancellation where no claims have been made
If you cancel the policy for whatever reason after the cooling off period and you
have paid the annual premium in full, provided no claim has been made, we will
refund the premium less:
The amount covering the period you were insured for;
The cancellation fee of $30 (which will not be deducted if your cancellation is
due to your Pet passing away); and
Any government or statutory charges we are unable to recover.
If you have been paying your premium by instalments, there is no premium
refund (including for any remaining days of a current instalment period). No
further premium instalments will be deducted."

Read the term. This seems to be a good example of people not reading their contracts closely! It applies only to those who paid an annual premium.

 

[Rusty776]

Dr you are correct.... my eyes naturally skipped to the red flag of the $30 fee!! Email sent

Thanks GSP as well.... the RSPCA has just saved on some overtime!!

 

[Dave G]

Just passed 30 days - no points -
Got off the phone - woulnt comment about being in breach of T'c and c's -
Asked for additional compensation..
Supervisor to email back

 

[Dr Ralph]

Just passed 30 days - no points -
Got off the phone - woulnt comment about being in breach of T'c and c's -
Asked for additional compensation..
Supervisor to email back

Go in hard!!!

 

[Alyopsis]

Saw this morning that I had been charged for a second month for a pet I cancelled a week ago. Will grit teeth and start firing off emails tomorrow morning but I suspect cancelling out on all my beloved little critters is going to be a slow and frustrating process and I’ll earn every point I assume I’ll eventually get.

So far only got points for first pet.

 

[kpc]

Has anyone, in recent days, got the points within the 30 days?

 

[mrfreeze]

Has anyone, in recent days, got the points within the 30 days?

By my calculations today is day 30 of the policy for me and no sign of points.
3rd fortnightly payment was deducted today and I will give it until Friday before chasing them up and also cancelling the policy.

 

[kpc]

By my calculations today is day 30 of the policy for me and no sign of points.
3rd fortnightly payment was deducted today and I will give it until Friday before chasing them up and also cancelling the policy.

Let us know how you go....I just have had the 2nd fortnightly payments deducted

 

[hassan]

I called to cancel today, on 1300 10 1234.

It took 9 minutes, but I know it's cancelled now, and I only paid 2 premiums.



I did. Unfortunately... I did my weekly shop on Monday.

Did they ask you the reason to cancel the policy and if yes what did you say.
Tx.

 

[kpc]

Just received:

Dear kpc,
PetSure (Australia) Pty Ltd is writing to you in its capacity as the administrator of Woolworths-branded Pet insurance policies.
We refer to your recent applications for Woolworths Pet Insurance and the current policies for the pets you have insured. We have identified that you have applied for and been issued multiple policies within a short timeframe. Given these unusual circumstances, we are contacting you to verify that the terms and conditions of the policies were met at the time of application and continue to be met as at the date of this letter.
We list below the details of the policies that have been issued to you as at the date of this letter in respect of your pets (Your Pets), including the pet names, breed, policy numbers and dates of commencement:

5 cats / policies listed

Page 17 of your Product Disclosure Statement states:
It is a condition of Cover that the insured Pet must reside with you and be under your regular care and supervision at the physical address you provided to us.
To verify that you meet the condition referenced above (the Condition) for each policy, we request that you provide a completed statutory declaration stating that you satisfy the Condition in respect of Your Pets
2

- in other words, confirming that each of Your Pets currently live with you at the physical address you have provided and are under your regular care and supervision.
For your convenience, a blank statutory declaration form has been provided so that you can provide the information outlined above and have this duly signed.
Important information about policyholders’ obligations
In addition to meeting the terms and conditions of the policy (including the Condition), insureds have a duty to disclose matters relevant to the insurers’ acceptance of the policy pursuant to section 21 of the Insurance Contracts Act 1984 (Cth) (the Act) and both parties have a duty of utmost good faith in relation to the contract of insurance pursuant to section 13 of the Act.
Under section 60 of the Act, an insurer may cancel the contract in the instance where:
a) there has been a failure by the insured to comply with the duty of disclosure;
b) there has been a fraudulent representation by the insured; or
c) the insured failed to comply with a provision of the contract.
You should be aware that cancellation of a contract by an insurer may impact on a person’s ability to obtain insurance in the future.
Please return your signed and completed statutory declaration to us by Tuesday 19 March 2019 by mail or email at:
Mail: Woolworths Pet Insurance Locked Bag 9021 Castle Hill, NSW 1765
Email: [email protected]
Should we not receive this information from you by this date we reserve any rights we may have in relation to the policy.
If you would like to discuss this letter, please contact us on (02) 9842 4867, Monday to Friday between 9:00am to 5:00pm AEST.
Yours sincerely,

Advice please? Cancel all the policies (points have not posted), Sending the Stat Dec is not an option....

 

[slc767338]

Just received:

Advice please? Cancel all the policies (points have not posted), Sending the Stat Dec is not an option....

This changes things somewhat..

 

[NoName]

Just received:

Advice please? Cancel all the policies (points have not posted), Sending the Stat Dec is not an option....

You beat me to it. I have received the same letter. Oh well, you win some you lose some.

Obviously will not be sending in a stat dec. I have a couple of policies coming up to the 30 day mark so will wait for that to click over on the off chance some points credit. Then will ring and cancel. Some policies will still be within the cooling off period so hope for a refund.