Hi All,
My complaint may seem like a first world problem, and yes it is, but when QF charges ludicrous prices, decent service is expected by crew, as is a policy and environment to help produce it by management.
I haven’t made a complaint in years and have had worse experiences and tend to just move on, but this one really got my goat…It probably didn’t help after being glared at by a staff member when I interrupted her knitting behind the counter to ask a question….
Keen to hear your thoughts or if others have provided similar feedback on such poor attitude and the pre-drink situation which although trivial really shows a parallel with VA.
I am QF Plat and A/C was an A330.
“I don’t ever provide feedback on flights however on this occasion I feel I must on my recent experience.
I upgraded to Business using points for the short hop MEL-SYD, which I wouldn’t usually bother on such a short journey but was tired and looking forward to wrapping up a big year of travel.
I was assigned seat 7A (A330) and as usual there was no preflight welcome drink. I find it ludicrous that Qantas can justify charging $1500 one way MEL-SYD. With a Virgin Business fare for less than half the price for $700 you would be gautenteed this along with mostly friendly and enthusiastic crew, it’s a nice start to the trip. Quite an interesting demonstration of value.
10 minutes after take off I had not seen one single crew member. I wasn’t particularly fussed because I was busy working, and by their tone and attitude whilst boarding and hearing them speaking to other customers I could tell they really did not want to be there, and either need to retire or find another job. They seemed to have an inherent distain for customers.
Nearly 45 minutes later I heard the captain advise we were commencing decent and I still had not seen a single crew member since takeoff until one came and offered me a meal and said I need to be quick as we’re landing soon.
Our micro-cabin in Row 7+8 of 6 customers were completely ignored. To make that even more evident on trying to exit the aircraft the gentlemen in front of me (7D?) was blocked getting off by one of the very unfriendly crew who glared and snapped “you need to wait for business to get off first”.. to which he replied “I am in business” which she replied “you can sneak out behind me then” then proceeded to block me and the rest of his family leaving.
I don’t expect much on a 1hr hop but that was such a poor experience, Your crew need to be performance managed and their attitude addressed. The lack of a basic welcome drink when you charge what you do is an ongoing joke also.”
My complaint may seem like a first world problem, and yes it is, but when QF charges ludicrous prices, decent service is expected by crew, as is a policy and environment to help produce it by management.
I haven’t made a complaint in years and have had worse experiences and tend to just move on, but this one really got my goat…It probably didn’t help after being glared at by a staff member when I interrupted her knitting behind the counter to ask a question….
Keen to hear your thoughts or if others have provided similar feedback on such poor attitude and the pre-drink situation which although trivial really shows a parallel with VA.
I am QF Plat and A/C was an A330.
“I don’t ever provide feedback on flights however on this occasion I feel I must on my recent experience.
I upgraded to Business using points for the short hop MEL-SYD, which I wouldn’t usually bother on such a short journey but was tired and looking forward to wrapping up a big year of travel.
I was assigned seat 7A (A330) and as usual there was no preflight welcome drink. I find it ludicrous that Qantas can justify charging $1500 one way MEL-SYD. With a Virgin Business fare for less than half the price for $700 you would be gautenteed this along with mostly friendly and enthusiastic crew, it’s a nice start to the trip. Quite an interesting demonstration of value.
10 minutes after take off I had not seen one single crew member. I wasn’t particularly fussed because I was busy working, and by their tone and attitude whilst boarding and hearing them speaking to other customers I could tell they really did not want to be there, and either need to retire or find another job. They seemed to have an inherent distain for customers.
Nearly 45 minutes later I heard the captain advise we were commencing decent and I still had not seen a single crew member since takeoff until one came and offered me a meal and said I need to be quick as we’re landing soon.
Our micro-cabin in Row 7+8 of 6 customers were completely ignored. To make that even more evident on trying to exit the aircraft the gentlemen in front of me (7D?) was blocked getting off by one of the very unfriendly crew who glared and snapped “you need to wait for business to get off first”.. to which he replied “I am in business” which she replied “you can sneak out behind me then” then proceeded to block me and the rest of his family leaving.
I don’t expect much on a 1hr hop but that was such a poor experience, Your crew need to be performance managed and their attitude addressed. The lack of a basic welcome drink when you charge what you do is an ongoing joke also.”
