loss of Qantas frequent flyer points

[medhead]

In my experience many are too afraid to speak the truth and end up being insincere and not stating the truth. so I guess it cuts both ways!

The challenge then is to only speak the truth or say nothing.

 

[Buzzard]

Im confused, 126 flights and you still dont know how the system works?
Are you really telling us everything?

I found it somewhat odd that out of 126 flights not even one was done by the daugther as a paid flight in 18 months which would have gained a few points + kept the account active.

 

[nlagalle]

You have a site here that could marshall together a 1000 or more Qantas customers and maybe get a result. As a single person I have tried and taken it up to Alan Joyce's office but the lack of concern by Qantas is alarming. Between the three of us we have made 126 plus flights with many of them overseas. From a marketing perspective I would have thought that we would be customers worth keeping. Qantas aren't interested. I'm guessing they see the cancelation of points as a great way of reducing a liability on the Balance sheet at no cost. Are they interested in the customer? The answer is no.Will I fly Qantas again?The answer is no.

Rod the rules are clear and not hidden away. The fact Qantas makes ample opportunities for you to freely earn points is a bonus. Of course the flip side it they could remove said methods too. I don't know any other FF program that makes it this easy to keep points active..

What id rather do is educate those 1,000's to learn how to monitor their account and stop points expiring..

As for the number of flights that's roughly 40 flights each over how many years?

If you don't want to fly Qantas again that's your choice but be wary the other FF programs have similar limitations..

 

[UP4014]

You have a site here that could marshall together a 1000 or more Qantas customers and maybe get a result. As a single person I have tried and taken it up to Alan Joyce's office but the lack of concern by Qantas is alarming. Between the three of us we have made 126 plus flights with many of them overseas. From a marketing perspective I would have thought that we would be customers worth keeping. Qantas aren't interested. I'm guessing they see the cancelation of points as a great way of reducing a liability on the Balance sheet at no cost. Are they interested in the customer? The answer is no.Will I fly Qantas again?The answer is no.

All you can do if you're not happy is to vote with your wallet. I do all the time.

However, 126 flights and no movement on the points?

But beware, if you think any other airline will be more generous you are kidding yourself. QF has a good scheme with good earning potential.

Matt

 

[Moody]

I'm still puzzled by the definition of "Activity". here is a snapshot of my son's Activity page


Ok - it may be too hard to read ... but his Last Activity is Apr 2013, and all that happened that month was a Classic Award flight (on my points). So I am wondering if this is an error in calculation or publishing. I am not going to experiment on my son's account, but I am wondering whether the displayed date and the actual date could be in conflict. This could potentially flow on to the warning email not being sent before the guillotine came down. There have been a few disgruntled posters who claimed to have never seen the email warning that Qantas insists was sent.

Just postulating .....

 

[casanovawa]

Sounds like the family transfer is the simplest and easiest once a year, if you have more than one account in your family or a friend you can swap with... Free and easy...

Anyway, its a pity, but i guess you can only move on and let other people know if you think they need to in the future...

 

[Hvr]

Sounds like the family transfer is the simplest and easiest once a year, if you have more than one account in your family or a friend you can swap with... Free and easy...

Anyway, its a pity, but i guess you can only move on and let other people know if you think they need to in the future...

Family transfers do not count as activity.

 

[opusman]

I'm still puzzled by the definition of "Activity".

Activity = points on or points off your account, other than by Family Transfer.

It's nothing to do with flying, it's all about points activity.

 

[serfty]

Activity = points on or points off your account, other than by Family Transfer.

It's nothing to do with flying, it's all about points activity.

Moody's post shows nothing that should count as 'activity' for April 2013, yet the web site still states "April 2013" as the month of "Last Activity".

 

[Moody]

Activity = points on or points off your account, other than by Family Transfer.

It's nothing to do with flying, it's all about points activity.

I hear you ..... but from my son's Activity Page it would seem that a zero point flight still counts as activity. Or do you have another explanation? Can anyone here show such an entry on their Activity page that DID NOT reset the "Last Activity' date?

 

[opusman]

Moody's post shows nothing that should count as 'activity' for April 2013, yet the web site still states "April 2013" as the month of "Last Activity".

That's a different sort of activity I guess - wouldn't be the only confusing thing about the website. If you read the T&C it's quite clear that activity for the purpose of avoiding points expiration has a specific meaning.

All Points held in a Qantas Frequent Flyer account of a non-Active Member will expire at midnight Sydney, Australia time at the end of the 18th consecutive month for which the Member has not earned Points or Status Credits or redeemed Points (excluding any transfer of Points to or from an Eligible Family Member).

 

[markis10]

Moody's post shows nothing that should count as 'activity' for April 2013, yet the web site still states "April 2013" as the month of "Last Activity".

I hear you ..... but from my son's Activity Page it would seem that a zero point flight still counts as activity. Or do you have another explanation? Can anyone here show such an entry on their Activity page that DID NOT reset the "Last Activity' date?

Account Activity and being an Active member are two different things:

Active Member' at a point in time, means a Member who has earned or redeemed Points or Status Credits (excluding any transfer of Points to or from an Eligible Family Member) on their Membership account within the previous consecutive 18 whole month period from that point in time;

9.2.1 Except as otherwise provided in these Terms and Conditions, Points will not expire as long as the Member remains an Active Member.9.2.2 All Points held in a Qantas Frequent Flyer account of a non-Active Member will expire at midnight Sydney, Australia time at the end of the 18th consecutive month for which the Member has not earned Points or Status Credits or redeemed Points (excluding any transfer of Points to or from an Eligible Family Member). For this purpose, Points earned in relation to Eligible Flights are deemed to be earned on the date the Eligible Flight was taken.

 

[serfty]

That's a different sort of activity I guess - wouldn't be the only confusing thing about the website. If you read the T&C it's quite clear that activity for the purpose of avoiding points expiration has a specific meaning. ...

Irrespective of what the T&C's state, if one were presented with such a screen they would have quite a reasonable case to not expect expiry until October 2014.

What to may be worth pursuing is the QF580 flown on the 31st March - it does show as posting on March 31st, but maybe it was 11pm PER time when it posted to the account? (Just a wild postulation).

 

[opusman]

Irrespective of what the T&C's state, if one were presented with such a screen they would have quite a reasonable case to not expect expiry until October 2014.

I don't think you can claim that what the T&C's state doesn't matter since it's the T&C's that actually define the rules of the program, and in this case are quite unambiguous (in my opinion, anyway).

Note that the T&C's don't actually use the term activity in this context, so the fact that the statement on the website does use this term is irrelevant.

 

[serfty]

Account Activity and being an Active member are two different things:

I daresay that is not Qantas intention - I am certain that "last activity" is indeed supposed to provide a reference to point expiry.

 

[markis10]

I daresay that is not Qantas intention - I am certain that "last activity" is indeed supposed to provide a reference to point expiry.

And I would suggest its merely a listing of Account Activity, which of course is exactly what it's called on the page.

Points expiration is already shown in the form of a warning in the my summary at T-60 days.

 

[serfty]

And I would suggest its merely a listing of Account Activity, which of course is exactly what it's called on the page. ...

And after checking my Grandson's account I would basically be pretty sure that is not the intention:

 

[medhead]

Moody's post shows nothing that should count as 'activity' for April 2013, yet the web site still states "April 2013" as the month of "Last Activity".

I'd speculate it is a carry over from the 31 march flight.

Edit: referring to the quote condition that says 18 consecutive months without activity. April 2013 is the first month without eligible activity.

 

[greenfish]

I wonder why the OP left the points in his daughter's account? I scrape all the kids accounts once a year just to avoid any prospect of the points expiring.

Now the restrictions on family transfers have been relaxed, I'll probably transfer even more regularly.

 

[Moody]

I'd speculate it is a carry over from the 31 march flight.

Edit: referring to the quote condition that says 18 consecutive months without activity. April 2013 is the first month without eligible activity.

I can see your reason for this speculation, but when I first noticed this phenomena there was no such ambiguity as there was nothing close to the date of "Last Activity" apart from an Award flight.

And Markis10 - you may not be crowned AFF Moderator of the Year, but you have just been awarded Lawyer of the Millenium for that hair-splitting judgement that Activity does not mean you are Active.

Also the expiration of SC's does not count as Activity, which further underlines the case that this "Last Activity" terminology implies qualifying activity. If this is not the case then I call out that this is very misleading.


I think we need Red Roo to clarify the position ....