Velocity website down

[777]

I have mostly been able to access it without any issues this week but did have one outage a few days ago for a couple of hours.

 

[straitman]

Must be time for a call from me also. Nothing posted after eight days and I am normally the one with no issues on the VA site.

 

[QF WP]

If it helps, my flight from Friday has....

Kira was able to confirm that both my flights from Wednesday and Mrs LW's from Friday (BNE/SYD and SYD/PER for me, plus BNE/MEL & MEL/PER for Mrs LW) have posted [but I forgot to ask what the SC balance was now]. I thought when I was doing my award bookings that (some) had posted, because my points balance had changed - but couldn't recall what it was, thus work out how many it had gone up.

 

[penegal]

Kira was able to confirm that both my flights from Wednesday and Mrs LW's from Friday (BNE/SYD and SYD/PER for me, plus BNE/MEL & MEL/PER for Mrs LW) has posted [but I forgot to ask what the SC balance was now]. I thought when I was doing my award bookings that (some) had posted, because my points balance had changed - but couldn't recall what it was, thus work out how many it had gone up.

But you still can't log in? ... or?

 

[QF WP]

Correct. Tried today via multiple options (Vr.com.au, via email links etc) and still nothing. Think I'll give it a rest as IT may be trying to use my account to find the issue. Haven't had a call back from Kira yet, so doubt IT have got to it yet.

 

[penegal]

Correct. Tried today via multiple options (Vr.com.au, via email links etc) and still nothing. Think I'll give it a rest as IT may be trying to use my account to find the issue. Haven't had a call back from Kira yet, so doubt IT have got to it yet.

They are probably too busy recovering from that maniac who tried to run them over this morning


Yeah, FWIW, I'm not fussed, I will chase it all up later. I made a booking today which seemed to work okay (I was issued with an e-ticket).

 

[QF WP]

Update on this issue. I thought laterally and decided to log into my wife's account (to see if I could access her account and view the flights in her activity). Sure enough, log in successful (using Chrome) and they are there

Activity between 01 May 2012 and 31 May 2013

Processed Date	Activity Date	Description	Status Credits	Velocity Points
Base	Bonus	Total
25 May 13	24 May 13	Brisbane-Melbourne 0 Points and 60 Status Credits Pooled to Velocity Member xx_000xx_x VA0318	0	0	0	0
25 May 13	24 May 13	Melbourne-Perth 0 Points and 80 Status Credits Pooled to Velocity Member xx_000xx_x VA0685	0	0	0	0

So I thought I would call VA Plat Desk and update them. The CSA thought that was interesting, read the IT job log and then tried to sign into my account. Fail x 2 (with both my PIN and the default 1234 in case my number had been reset).

She then shared that there is an email going out tomorrow to all Velocity members advising them that their accounts will be locked between 10pm Saturday 1st June and ~4am Sunday 2nd June, whilst they undergo a large Velocity software upgrade - she believes that this may fix some of the bugs/issues we are having. Also, she advised that Virgin is having a lot of trouble with Hotmail/Gmail/Yahoo accounts, so check your Spam folders for the email.

So when you're all having your Sunday morning latte, fire up your Velocity account and see if it works. I have my fingers crossed. I will cross post this to other (similar) threads to spread the word.

 

[serfty]

Our VA flights on Thursday has posted by Saturday morning and Sunday's returns posted Tuesday. (Thanks to Family pooling that's another 320 SC's and I now have now re-qualified WP for 2014, just six weeks after first qualifying mid-April. :shock: )

Unlike other I have no problems in logging on.

 

[kevrosmith]

(Thanks to Family pooling that's another 320 SC's and I now have now re-qualified WP for 2014, just six weeks after first qualifying mid-April. :shock: )

Now to target 1300 for Partner Gold and 1800 for Partner Platinum....

 

[AIRwin]

Just saw a note on the Velocity site that it will be down for maintenance from 10.30 pm on 1 June to 10.30 pm on 2 June...

 

[QF WP]

Email has now been received, so hope this will fix our problems:

Dear Mr Wilson,

This message is to advise that between 10.30pm (AEST) on Saturday 1 June and 10.30pm (AEST) on Sunday 2 June 2013 we will be undertaking scheduled system maintenance.

During this time, some of our usual services will not be available online or via the Membership Contact Centre, including:

• Logging into your Velocity Frequent Flyer Account • Redeeming your Velocity Points for flights with Virgin Australia and our airline partners • Upgrading to a Premium seat using Points • Redeeming Points via the Velocity Rewards Store and with program partners • Logging into the Velocity Global eStore • Logging into the Virgin Australia website using your Velocity number • Adding your Velocity number to new and existing bookings on the Virgin Australia website • Retrieving bookings using your Velocity number on the Virgin Australia website • Check-in via mobile for your Virgin Australia flight • Logging into the Virgin Australia lounge website and purchasing or renewing lounge membership

If you have plans to make a booking using Points or redeem Points during this time, we encourage you to do so prior to the system maintenance taking place.

We apologise in advance for any inconvenience and thank you for your patience and understanding.

Yours sincerely,

Phil Gunter
General Manager, Velocity Frequent Flyer

That's a long time for outage - there had better be plenty of fixes and better usability when they bring it back up

 

[obrienja]

It might not be a bad idea to take a screenshot of points, upgrades available etc. in case things don't quite go to plan.

 

[QF WP]

Assuming one can get into our accounts prior

 

[RooFlyer]

Email has now been received, so hope this will fix our problems:



That's a long time for outage - there had better be plenty of fixes and better usability when they bring it back up

Maybe they have gotten the Sabre crew back "one last appearance ... ONE day only!" If so, hopefully they will be manacled in, deprived of food and not released until it all works.

I'm still doing only the occasional VA flight due to o/s commitments - got the e-mail re the outage, came back to this thread and can't believe the issues which are still going on ...

 

[777]

Assuming one can get into our accounts prior

I've now been locked out for two days. Grrrr.

 

[jamesgou]

Okay... I just got back in to my account.

I noticed I got a few password reset emails from Velocity. So I tried again, came up with a different error than the "Unfortunately this request could not be processed" message.

I went online, reset the password myself and.... i'm in!

 

[penegal]

Still a no go here, will call them after the weekend I think...

 

[Jurahn]

It might not be a bad idea to take a screenshot of points, upgrades available etc. in case things don't quite go to plan.

Exactly what I was thinking. I've just done a printout of the Account Summary pages for myself and Mr Jurahn, along with our current Family Pooling details (him to me) JUST in case. I'll also be checking all my email preferences etc in my Velocity profile once it's up and running again after the weekend, as those all completely disappeared last time.

 

[lovestotravel]

It might not be a bad idea to take a screenshot of points, upgrades available etc. in case things don't quite go to plan.

Great idea, I wish all my points would leave my VA account and move across to my QF account though.....

That aside, I can't log-in as I get the error "Unfortunately this request could not be processed."

I can only laugh

 

[Fruitcake]

Great idea, I wish all my points would leave my VA account and move across to my QF account though.....

Well, you can't transfer points, but why not redeem your Velocity points for Qantas flights? The flights would probably book into a revenue fare bucket so it might even be possible for you to earn QF points on the flights you paid for with your Velocity points.