ALL Accor+ Explorer Membership Discussion

[markis10]

Correct

 

[Mattg]

If I used my Accor+ Free night prior to Sep 30, is it correct that I'd won't receive the new 2x StayPlus Benefit until the next renewal year?

Correct

Related question to this: I already redeemed my Stay Plus night for my current Accor+ membership year before the 1 October changes, but haven’t yet completed that stay. If I cancel that night, would my account be credited with two “buy one, get one free” nights to use in my current year?

 

[Aeryn]

Related question to this: I already redeemed my Stay Plus night for my current Accor+ membership year before the 1 October changes, but haven’t yet completed that stay. If I cancel that night, would my account be credited with two “buy one, get one free” nights to use in my current year?

My understanding is no, based on chatter on FB.

Those who cancelled pre-booked night before 30 Set, got credited with two Buy one, get one free nights. Thsoe who cancelled a previously used stay plus night post 1 Oct, only got credited back one Buy one, get one free night.

 

[aikman]

Related question to this: I already redeemed my Stay Plus night for my current Accor+ membership year before the 1 October changes, but haven’t yet completed that stay. If I cancel that night, would my account be credited with two “buy one, get one free” nights to use in my current year?

Yes. People were only receiving one but I saw a recent report on Facebook that they received two so the error may now be fixed.

 

[dairyfloss]

Yes. People were only receiving one but I saw a recent report on Facebook that they received two so the error may now be fixed.

Correct - though anecdotally it may not happen automatically. A+ support will assist if need be