Ongoing Issues with Missing Flybuys Points

[mgmm2025]

Hi everyone,

I wanted to share my recent experience with Flybuys, as I’m starting to lose confidence in the program.

This is now the second time in a single week that I’ve had to chase missing points:

• First, I had to chase up the 700 bonus points from the Coles Australian beef eye fillet offer.
• Now, I’m still waiting for the 8x points per litre fuel offer from my Shell purchase on 06/08/2025 (activated in the Flybuys app and scanned at the counter).

It’s frustrating and honestly disheartening to have to monitor every single transaction and chase missing points. This undermines trust in the Flybuys program, which should work smoothly without members having to double-check everything.

Has anyone else been having similar problems?

 

[mgmm2025]

Hi everyone,

I wanted to share my recent experience with Flybuys, as I’m starting to lose confidence in the program.

This is now the second time in a single week that I’ve had to chase missing points:

• First, I had to chase up the 700 bonus points from the Coles Australian beef eye fillet offer.
• Now, I’m still waiting for the 8x points per litre fuel offer from my Shell purchase on 06/08/2025 (activated in the Flybuys app and scanned at the counter).

It’s frustrating and honestly disheartening to have to monitor every single transaction and chase missing points. This undermines trust in the Flybuys program, which should work smoothly without members having to double-check everything.

Has anyone else been having similar problems?

Flybuys has now twice confirmed that the missing points were credited and even stated the date they were credited, yet they still haven’t appeared in my account. This reflects very poor customer service and makes the program untrustworthy.
Has anyone else experienced the same issue or able to offer advice?

 

[SYD]

Can’t say we watch the account like a hawk but we’ve not noticed any major anomalies.

 

[mgmm2025]

Can’t say we watch the account like a hawk but we’ve not noticed any major anomalies.

I never really paid much attention before, unless there were a lot of bonus points or fuel offers involved. But after repeatedly chasing up missing points, I’ve started monitoring my account closely. At this stage, I’ve lost confidence in the Flybuys program.

 

[SYD]

I never really paid much attention before, unless there were a lot of bonus points or fuel offers involved. But after repeatedly chasing up missing points, I’ve started monitoring my account closely. At this stage, I’ve lost confidence in the Flybuys program.

I get my monthly spend as VA SCs correctly. Yes, the timing can vary as per another thread but I wouldn’t leap to “no confidence” at this stage.

Any bonus promos, as per OPs post need to be checked carefully for qualifying spend amount and period. I’ve been caught out before…

 

[serfty]

I have learned the hard way to always take screenshots and otherwise document any Flybuys promotion I am in the process of involving myself with.

Last time was 3K Points that did not credit. I waited the six week as per the general terms before using the online form, uploading said documentation.

The points credited a few days later with no other feedback.

 

[mgmm2025]

I have learned the hard way to always take screenshots and otherwise document any Flybuys promotion I am in the process of involving myself with.

Last time was 3K Points that did not credit. I waited the six week as per the general terms before using the online form, uploading said documentation.

The points credited a few days later with no other feedback.

That’s exactly what I do now, I take screenshots of every Flybuys promotion I activate. It’s disappointing that the program has become so unreliable that members are forced to double-check whether the points they are rightfully owed have actually been credited.

 

[sevenfourtyseven]

Hi everyone,

I wanted to share my recent experience with Flybuys, as I’m starting to lose confidence in the program.

This is now the second time in a single week that I’ve had to chase missing points:

• First, I had to chase up the 700 bonus points from the Coles Australian beef eye fillet offer.
• Now, I’m still waiting for the 8x points per litre fuel offer from my Shell purchase on 06/08/2025 (activated in the Flybuys app and scanned at the counter).

It’s frustrating and honestly disheartening to have to monitor every single transaction and chase missing points. This undermines trust in the Flybuys program, which should work smoothly without members having to double-check everything.

Has anyone else been having similar problems?

Reddy Express has been very hit and miss for the 8x points offers since they moved to a new POS system months ago. Sometimes the points appear the next day, if not - then usually a chase up will be necessary.

 

[mgmm2025]

Reddy Express has been very hit and miss for the 8x points offers since they moved to a new POS system months ago. Sometimes the points appear the next day, if not - then usually a chase up will be necessary.

I've also noticed recently, that all my digital fuel dockets have disappeared from my Flybuys account, and I’m no longer receiving new ones even when I spend $30 or more at Coles. It’s becoming very annoying and time-consuming to constantly have to chase after missing fuel dockets and points. This is very disappointing and really undermines trust in the Flybuys program.