The definitive thread on Qantas IT gripes

[bablong]

Is anyone else having issues putting in classic upgrade requests? I'm getting the following error:

We're experiencing some problems​

We’re working on fixing this, please try again now or come back later.

Yes I am getting that too. I submitted one upgrade request and then tried to do another and got that message on website and app

 

[CaptainCurtis]

Yes I am getting that too. I submitted one upgrade request and then tried to do another and got that message on website and app

The call centre was able to request the upgrade manually over the phone.

 

[zunkej]

Hope this doesn’t mean the gift voucher has morphed into a ‘flight credit’ as part of this change, which could potentially have other impacts.

You should have got this email yesterday.

"We are writing to you about the flight change notification email you received from Qantas yesterday.

Due to a technical issue this email was sent in error, and we sincerely apologise for any inconvenience this has caused.

Our team is working quickly to resolve the issue. In the meantime your gift card may temporarily be unable to be redeemed online.

If you experience any difficulty redeeming your gift card, please contact us on 13 13 13 (within Australia) or +61 2 9123 6000 (outside Australia) for assistance with your booking.

Thank you for your understanding."

 

[Flyfrequently]

@ChrisW. started a thread yesterday also about this @zunkej
Very frustrating for those holding gift vouchers

 

[CMA222]

I am trying to select my 8K Loyalty Bonus points (status credits no use as already renewed status) and all I get is "We are experiencing some problems, try again now or come back later". Try again and it gives me the same message over and over. Even when a "Loyalty" bonus is earned QF cannot get a simple posting of points to work !

Update: I go immediately to my Points Activity page and the points are there anyway !

 

[Flyfrequently]

Try again and it gives me the same message over and over. Even when a "Loyalty" bonus is earned QF cannot get a simple posting of points to work !

Update: I go immediately to my Points Activity page and the points are there anyway !

Yes @CMA222 happened last week when trying to claim SC's, work experience kids again.

 

[Cognac]

Ugh. It looks like one of our award J flights next week got downgraded from an A330 to a B737. Not the biggest deal in the world, but when I go to look at the seat allocation in the app it shows us in 2E and 2F - one of which obviously doesn't exist on the 737. When I click through to the seat map it has us in 3D/3F. Must be difficult to make everything pull from the same dataset.

I guess we'll see whether we actually have seats when we show up on the day!

 

[SYD]

Ugh. It looks like one of our award J flights next week got downgraded from an A330 to a B737. Not the biggest deal in the world, but when I go to look at the seat allocation in the app it shows us in 2E and 2F - one of which obviously doesn't exist on the 737. When I click through to the seat map it has us in 3D/3F. Must be difficult to make everything pull from the same dataset.

I guess we'll see whether we actually have seats when we show up on the day!

I’d be calling up to make sure you have real seats.

I had the same happen a little while back. CR JQ DPS-PER then QF PER-SYD. I only noticed the equip swap after checking in the day before and by then, only the “Aisle/Window” seat selection option was presented since there weren’t 2 other spare seats… EF confirmed the new cabin was all but full. I rang QF from Bali and after quite a long time got it sorted. I have a sneaking suspicion some unhappy campers had their upgrades reversed…

 

[RSD]

Looks like Qantas IT have enhanced the Qantas website overnight - much harder to find things now - you sort of have to guess where something you are looking for (like Timetables) might be hidden.

And it seems a lot of people are having trouble logging into QBR today too...

 

[SYD]

Looks like Qantas IT have enhanced the Qantas website overnight - much harder to find things now - you sort of have to guess where something you are looking for (like Timetables) might be hidden.

And it seems a lot of people are having trouble logging into QBR today too...

It was the old website this morning for me but changed sometime in between.

Took two goes to get into QBR (after a pswd reset)…

 

[RSD]

It was the old website this morning for me but changed sometime in between.

Took two goes to get into QBR (after a pswd reset)…

You have done better than me - it won't even let me reset my password - says that there is a problem and I need to ring the call centre - who promptly told me that there is an issue with QBR and suggested that I try a different browser - same result - so they asked me to send them a screenshot and they would escalate it to IT to fix as they said that the system wasn't allowing them to fix any problems today...

 

[RSD]

And don't even think about using the hire car page of qantas.com - its FUBAR!

 

[Lewdannie]

Yesterday my 5:20pm Classic Rewards flight from Mackay to Brisbane was cancelled. I get it sometimes things happen. I was ultimately placed on the 7:30pm flight. However, soon after receiving the cancellation message I noticed there were seats still available on the 1pm flight and so I called Qantas (and waited on hold for 1 hour and 20 minutes) only to be told because I had a Classic Rewards flight I could not be placed on the earlier flight as there were only “commercial seats available” and that it was all set out in the relevant terms and conditions.

Fair enough, except this was 20 minutes before the 1pm flight, I happened to be at the airport and those seats were still available. Here was an opportunity for Qantas to demonstrate some customer service, and it would cost them NOTHING but flexibility. But nope, no can do.

To add insult to injury the 7:30 pm flight was ultimately delayed several times and it didn’t end up departing until 10:20pm.

 

[I love to travel]

Yesterday my 5:20pm Classic Rewards flight from Mackay to Brisbane was cancelled. I get it sometimes things happen. I was ultimately placed on the 7:30pm flight. However, soon after receiving the cancellation message I noticed there were seats still available on the 1pm flight and so I called Qantas (and waited on hold for 1 hour and 20 minutes) only to be told because I had a Classic Rewards flight I could not be placed on the earlier flight as there were only “commercial seats available” and that it was all set out in the relevant terms and conditions.

Fair enough, except this was 20 minutes before the 1pm flight, I happened to be at the airport and those seats were still available. Here was an opportunity for Qantas to demonstrate some customer service, and it would cost them NOTHING but flexibility. But nope, no can do.

To add insult to injury the 7:30 pm flight was ultimately delayed several times and it didn’t end up departing until 10:20pm.

Did you ask the airport staff to move you?

 

[Lewdannie]

Did you ask the airport staff to move you?

No, I wasn't in the terminal, I was dropping someone else off, and by the time I got there it would have been too late. If they had put me on over the phone I could have boarded directly. None of it was ideal.

 

[I love to travel]

No, I wasn't in the terminal, I was dropping someone else off, and by the time I got there it would have been too late. If they had put me on over the phone I could have boarded directly. None of it was ideal.

Ok that makes more sense, and I agree a missed opportunity for Qantas to do the right thing

 

[henrus]

Fair enough, except this was 20 minutes before the 1pm flight,

20 mins before departure the flight is well into airport control and even they did offer to help they couldn’t.