The definitive thread on Qantas IT gripes

[SYD]

Anyone else seeing this message after logging in?

I thought it might be the need to replace middle initial with complete middle name but still see the message. Clicking through shows my mobile number highlighted but it’s correct and I receive SMS as normal.

 

[RSD]

Anyone else seeing this message after logging in?

I thought it might be the need to replace middle initial with complete middle name but still see the message. Clicking through shows my mobile number highlighted but it’s correct and I receive SMS as normal.

View attachment 437659

If that was the only problem I had every time I tried to book something on the QF website I would be backflips down the street! I've been having a horror run with the QF website lately!

 

[flyingfan]

Anyone else seeing this message after logging in?

I managed to get rid of the message somehow (even though I've checked all my details and nothing is missing) for a while, but it just couldn't stay away.

 

[SYD]

I managed to get rid of the message somehow (even though I've checked all my details and nothing is missing) for a while, but it just couldn't stay away.

It’s highlighting my mobile but as above it’s correct. When I uploaded my PP details to update my name, someone called me and while I was chatting I mentioned the mobile and they said it was fine…

I tried to remove the other numbers and those changes don’t stick…

 

[RSD]

It’s highlighting my mobile but as above it’s correct. When I uploaded my PP details to update my name, someone called me and while I was chatting I mentioned the mobile and they said it was fine…

I tried to remove the other numbers and those changes don’t stick…

I think I had this problem once and I deleted the mobile number and then entered it again and hit save and it solved the problem.

My IT Gripe of the hour (well actually I've got two of them this hour - I'm well past having just one per day)

I'm trying to book a hotel in Yantai in China - I usually make sure that I look at the map on the QF hotels website to try to get a hotel in the area where I want to be but am aware that you have to take the maps for China with a grain of salt. Enter Yantai and the dates, it shows the list of hotels available in Yantai - all good - then I click on the map - and I get a map showing the hotels... in the Melbourne CBD - which is such an awesome help - not!

2nd gripe of the hour - I just went to cancel another booking to make sure that I got a $500 booking in for the current QF hotels offer of 5000 points + another 5000 points for WP if you make an eligible booking - but the booking I want to cancel isn't showing in my QF hotels account - but I received the confirmation by email a few hours ago. All the other bookings that I made today are in there - but of course they are all the non-refundable ones.

 

[SYD]

I think I had this problem once and I deleted the mobile number and then entered it again and hit save and it solved the problem.

I’ll try that again. Kind of reluctant to remove it entirely because of 2FA but I should set up the Authenticator app option first.

My IT Gripe of the hour (well actually I've got two of them this hour - I'm well past having just one per day)

I'm trying to book a hotel in Yantai in China - I usually make sure that I look at the map on the QF hotels website to try to get a hotel in the area where I want to be but am aware that you have to take the maps for China with a grain of salt. Enter Yantai and the dates, it shows the list of hotels available in Yantai - all good - then I click on the map - and I get a map showing the hotels... in the Melbourne CBD - which is such an awesome help - not!

Does QF use Google maps? That could throw things to the wind. Having said that, I have a booking in Shanghai that sort of worked ok. I do recall some hotels were in the middle of the river.

2nd gripe of the hour - I just went to cancel another booking to make sure that I got a $500 booking in for the current QF hotels offer of 5000 points + another 5000 points for WP if you make an eligible booking - but the booking I want to cancel isn't showing in my QF hotels account - but I received the confirmation by email a few hours ago. All the other bookings that I made today are in there - but of course they are all the non-refundable ones.

That is odd but you ought to be able to manage it via the email confirmation?

I was actually recently impressed by the ability to change a booking online - needed to adjust the checkin / out dates. Easy peasy. Actually got a refund because it worked out cheaper!

 

[RSD]

Does QF use Google maps? That could throw things to the wind. Having said that, I have a booking in Shanghai that sort of worked ok. I do recall some hotels were in the middle of the river.

That is odd but you ought to be able to manage it via the email confirmation?

I was actually recently impressed by the ability to change a booking online - needed to adjust the checkin / out dates. Easy peasy. Actually got a refund because it worked out cheaper!

I suspect that the QF map has some google info in it - I was a victim of that last year when I booked a hotel in Chengdu that was nowhere near where the QF Hotels website map showed it to be.

I just tried connecting via the Change or Cancel your booking link in the confirmation email - and got -

So it seem that I have a confirmation email for the booking, they have charged my credit card for the booking - but the booking doesn't appear anywhere so as I can access it!

It sounds like the QF website likes you whereas it hates me - and I hate it back!

 

[im.daniel]

Saw Matt's report on being unable to redeem a gift voucher online last week. I know of quite a few people that have had the same issue over the past week. It's coughking annoying having to call QF to redeem them (takes 15-30min), when it can be easily done online in 3 minutes.

I'm hoping it gets fixed soon.

 

[RSD]

Saw Matt's report on being unable to redeem a gift voucher online last week. I know of quite a few people that have had the same issue over the past week. It's coughking annoying having to call QF to redeem them (takes 15-30min), when it can be easily done online in 3 minutes.

I'm hoping it gets fixed soon.

With the Hobart call centre closed it is taking 30 minutes just to get someone to pick up the phone - and that is on the WP premium service!

 

[2APlease]

Qantas use of FQTS as it has screwed me up royally.
Booked Mel/Syd/Yvr under my QFF but subsequently flew Japan Airlines so much that it is now my primary Oneworld status account. So at the airport (since there was no online way to change the asssigned program even indirectly via Finnair) I asked for it to be changed to JL. Sure enough my boarding passes showed my Sapphire status but my points went to my QFF. Booking management now shows both programs so the checkin agent put my JL details into FQTS and left FQTV unchanged.
Bye bye Emerald this year!

 

[SYD]

Qantas use of FQTS as it has screwed me up royally.
Booked Mel/Syd/Yvr under my QFF but subsequently flew Japan Airlines so much that it is now my primary Oneworld status account. So at the airport (since there was no online way to change the asssigned program even indirectly via Finnair) I asked for it to be changed to JL. Sure enough my boarding passes showed my Sapphire status but my points went to my QFF. Booking management now shows both programs so the checkin agent put my JL details into FQTS and left FQTV unchanged.
Bye bye Emerald this year!

Did you originally intend to credit to QFF?

Otherwise, sounds like you were logged into your QFF account when you made the booking?

 

[2APlease]

Apologies, somehow posted when I was previewing.
To clarify, having my flights credited to QFF when I requested JAL led me to find there are two fields in Amadeus that Qantas uses. FQTV is the program that you want credited and FQTS is the program whose status you want on the ticket.
Pretty esoteric, despite the millions of miles I've flown I had no idea there were two fields.
Further, I have used Finnair to change the FF program on Oneworld tickets in the past but suspect that as soon as the issuing airline has a schedule change this function does not work, and yes QF had changed a flight time on this booking.

Did you originally intend to credit to QFF?

Otherwise, sounds like you were logged into your QFF account when you made the booking?

Yes, but subsequently flew ten long haul sectors with JAL and went Sapphire in under 3 months and fell 2% short of getting Emerald ( a pity JAL use calendar year). On this trip I was only 1500 miles short of Sapphire for 2026 and with current booked flights would have gone Emerald in July.

 

[Bundy Bear]

New error code for me, organized a trip through a Travel agent who then didn’t add the QF number with the booking, Qantas website couldn’t add the FF code to the booking.



I had added the booking reference and surname to the website it would hang or give me this message.

Who do you email to get the points and SCs.

 

[RSD]

New error code for me, organized a trip through a Travel agent who then didn’t add the QF number with the booking, Qantas website couldn’t add the FF code to the booking.

View attachment 437879

I had added the booking reference and surname to the website it would hang or give me this message.

Who do you email to get the points and SCs.

First thing to try when you hit an error on the QF website is to log out and then log in using a different browser and then try what you was trying to do. Chrome is my normal browser for everything but lately it has been throwing loads of errors when trying to book anything on the QF website, Edge seems to work consistently better for most things at the moment.

 

[Bundy Bear]

First thing to try when you hit an error on the QF website is to log out and then log in using a different browser and then try what you was trying to do. Chrome is my normal browser for everything but lately it has been throwing loads of errors when trying to book anything on the QF website, Edge seems to work consistently better for most things at the moment.

I was logging in and out and Qantas would send the code and then send you email, saying was this you, rather frustrating.
Now that I am home I try again with edge.

 

[RSD]

I was logging in and out and Qantas would send the code and then send you email, saying was this you, rather frustrating.

Frustrating is when you are in the middle of somewhere not quite first world and the code they keep sending you by text message doesn't arrive until about two days later...

 

[2APlease]

Qantas use of FQTS as it has screwed me up royally.
Booked Mel/Syd/Yvr under my QFF but subsequently flew Japan Airlines so much that it is now my primary Oneworld status account. So at the airport (since there was no online way to change the asssigned program even indirectly via Finnair) I asked for it to be changed to JL. Sure enough my boarding passes showed my Sapphire status but my points went to my QFF. Booking management now shows both programs so the checkin agent put my JL details into FQTS and left FQTV unchanged.
Bye bye Emerald this year!

To Qantas's credit, raised this via the Complaints email channel and four days latter the miles were in my JL account so now Sapphire for CY 2026 and on track for Emerald by August.
Not perfect, booking class didn't make it so missed the bonus miles but so far these sectors remain in my QFF account. Nor does it appear that FQTV has been updated for the return sectors. Try again at YVR check-in next week.

 

[HirafuHeartAttack]

Here’s a bit of a funny one. I have 2 flights tomorrow (SYD-MEL) return. HLO so always check in online and quite often I just do it when I get the text message prompt.

However, someone mustn’t have updated the text services timings after daylight savings ended because both ‘it’s time to check in’ texts have come an hour before check in actually opens… T-25 rather than T-24.

 

[MELso]

Battling the automated missing points rejection… I mean claims tool at the moment.

Recently flew MEL-SIN-HEL and while my QFF number attached to my QF flight correctly, it didn’t for the SIN-HEL leg in J (or, more specifically, D) on AY. Only noticed it onboard, so thought ‘no worries, will lodge a retroclaim’.

Lodged the retroclaim on 3 April, which came back with the error ‘airfare and booking class not eligible to earn’ today. This is despite the fact that D on AY very definitely earns at the business rate and it was a cash ticket.

I’ve sent the necessary email off to QFF with boarding pass and eTicket attached seeking manual intervention, but a bit of a search of the forums indicates that the automated tool has been rejecting retroclaims on Finnair for several years now on the basis of ineligible booking classes, yet Qantas has done nothing it seems to fix it. It shouldn’t be this difficult!

 

[RooFlyer]

However, someone mustn’t have updated the text services timings after daylight savings ended because both ‘it’s time to check in’ texts have come an hour before check in actually opens… T-25 rather than T-24.

Still doing this, today.