The definitive thread on Qantas IT gripes

[bablong]

Is anyone else having issues putting in classic upgrade requests? I'm getting the following error:

We're experiencing some problems​

We’re working on fixing this, please try again now or come back later.

Yes I am getting that too. I submitted one upgrade request and then tried to do another and got that message on website and app

 

[CaptainCurtis]

Yes I am getting that too. I submitted one upgrade request and then tried to do another and got that message on website and app

The call centre was able to request the upgrade manually over the phone.

 

[zunkej]

Hope this doesn’t mean the gift voucher has morphed into a ‘flight credit’ as part of this change, which could potentially have other impacts.

You should have got this email yeayerday.

"We are writing to you about the flight change notification email you received from Qantas yesterday.

Due to a technical issue this email was sent in error, and we sincerely apologise for any inconvenience this has caused.

Our team is working quickly to resolve the issue. In the meantime your gift card may temporarily be unable to be redeemed online.

If you experience any difficulty redeeming your gift card, please contact us on 13 13 13 (within Australia) or +61 2 9123 6000 (outside Australia) for assistance with your booking.

Thank you for your understanding."