Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Oubline]

This is not normal in my experience. These are red flags.

The CX bookings can drop off within hours if not confirmed.

More phone calls needed I believe, and soon.

I definitely agree with this! That is the warning you see when it hasn’t been finalised properly yet. As soon as it was properly ticketed that message disappeared from the CX websitr.

Did the ticket numbers on the latest email from Qantas actually change from the one you had been given most recently beforehand?

 

[DC3]

...Did the ticket numbers on the latest email from Qantas actually change from the one you had been given most recently beforehand?

Good pickup, as each re-ticketing of the itinerary will produce a new ticket number.

 

[bookworm]

Thank you for that, I've been unable to call, but communicated via SMS ,they've assured me (yet again) that it's being processed.
I will look at the ticket numbers and compare, thank you all so very much.

 

[DC3]

Thank you for that, I've been unable to call, but communicated via SMS ,they've assured me (yet again) that it's being processed.
I will look at the ticket numbers and compare, thank you all so very much.

Just adding that’s there’s not usually anything to be “processed”. If you have a straight-forward itinerary, then it’s computer generated and takes only minutes to reissue in my experience.

I would be concerned at such a response from the Call Centre.

Edit: This may mean that it won’t be reissued without intervention. Sometimes due to incorrect data entry, or something omitted, by the booking agent and some flights (especially CX) may fall off.

 

[bookworm]

I've checked, ticket numbers are not the same. I'll update, hopefully some good news soon.

I do have one leg on economy and I'm just dreading if I need to change, assuming business class availability shows up.

 

[geoffb78]

Can anyone say whether the destinations/stops on a OneWorld Award ticket can be changed after the trip has started? Thanks in advance.

 

[motef]

Can anyone say whether the destinations/stops on a OneWorld Award ticket can be changed after the trip has started? Thanks in advance.

No changes can be made once commenced.

 

[DC3]

Can anyone say whether the destinations/stops on a OneWorld Award ticket can be changed after the trip has started? Thanks in advance.

Only to the day/date from memory. Must be same route/flight.

 

[Jacques Vert]

Only to the day/date from memory. Must be same route/flight.

And fare class; although there have been recent reports that QF have allowed changes outside of their T&Cs. Whether this was by accident, error, or a relaxation of the rules is unknown, but I expect by error.

 

[gilldo]

We're going to be impacted by announcement by JAL this week on airport changes in Tokyo, taking advantage of additional slots at Haneda Airport.

ANA & Japan Airlines to Add Sydney-Haneda Flights

All Nippon Airways (ANA) and Japan Airlines will each use their new Haneda slot allocations to add flights from Sydney to Tokyo's Haneda Airport.

www.australianfrequentflyer.com.au

JAL Group - PRESS RELEASES - Japan Airlines Announces Major International Network Expansion Plan at Tokyo`s Metropolitan Airports in 2020

This is JAL's (Japan Airlines) Press Release information Website. you can view corporate information, safety/flight Information, and CSR Information,etc.

press.jal.co.jp

We're currently booked LAX-NRT-SYD as part of a Classic OWA in Business. We've got a 2.5 hour transit in NRT

The above press release indicates that our NRT-SYD leg will be one of those moved to operate out of HND, which is fine. But our LAX-NRT service isn't being replaced, but an LAX-HND service is being added, and we should logically move to that. The new LAX-HND service will become a 4 class (First/Bus/PEcon/Econ) while the LAX-NRT service will become Bus/Econ only. With both flights via HND, we'd be down to a 2 hour transit.

The LAX flight changes aren't bookable until Nov 26, but the SYD changes don't come into effect until another week later.

Any ideas on the best way to ensure we end up on both flights via HND? Will JAL logically move us on both flights?

 

[Jacques Vert]

You should get a notice/email from QF that your flight has changed. That's the time to get on the phone and make sure you are happy with the new arrangements.

 

[gilldo]

You should get a notice/email from QF that your flight has changed. That's the time to get on the phone and make sure you are happy with the new arrangements.

Yeh that was what I was planning, but I'm more concerned that by the time they get around to us (which won't be until at least a week after the LAX-HND flight goes on sale, as that when the HND-SYD flights go on sale), that Business reward seats may be all gone.

 

[Kangol]

Maybe you could push for nonstop LAX-SYD? I have no idea about the rest of your ticket.

 

[bookworm]

Just adding that’s there’s not usually anything to be “processed”. If you have a straight-forward itinerary, then it’s computer generated and takes only minutes to reissue in my experience.

I would be concerned at such a response from the Call Centre.

Edit: This may mean that it won’t be reissued without intervention. Sometimes due to incorrect data entry, or something omitted, by the booking agent and some flights (especially CX) may fall off.

Finally some positive feedback.

DC3 and others on the forum, thank you very much , you have been most helpful. I am truly in awe of people who take the time to assist.

I have finally managed to achieve some success via South African call centre this am, the consultant immediately realised that there were only 2 flights ticketed, ran through the entire itinerary with me, and confirmed all the flights that needed to be added on the ticket.
She debited my credit card and issued the tickets immediately.
I received the tickets soon in my after in my inbox, and have verified that my credit card reflects the charges.

Furthermore, CX website immediately removed the warning about tickets not being issued and that flights would be cancelled.

 

[gilldo]

Maybe you could push for nonstop LAX-SYD? I have no idea about the rest of your ticket.

To fulfill OWA conditions, we need a third airline, so we chose JL (CX was our only other potential choice as we're usjng QF/AA already)

 

[Basaka]

So I was revising my potential plans and was thinking the following (end of 2020):

SYD-SIN
SIN-HND
HND/NRT-LAX
LAX-EZE
(EZE-USH-EZE separate ticket)
EZE-SCL
SCL-SYD

However with the departure of LATAM in Oct 2020 I don't think this is doable any longer... will I have to purchase a separate leg for EZE-SCL instead? I do see that KLM does a 5th freedom route on this that seems quite competitively priced...

 

[serfty]

To fulfill OWA conditions, we need a third airline, so we chose JL

To be clear - these oneworld Awards can be done using as few as two oneworld airlines.

It is not necessary to have any Qantas segments.

However if Qantas is booked for one or more segments then travel on at least two other oneworld airlines is needed.

 

[squid01]

Only to the day/date from memory. Must be same route/flight.

The whole changes allowed after first flight is confusing me, and reading that section in the T&C’s I just get confused by the wording.

Looking to book soon and changes are an important factor as we will be away for 9 months and have some very fluid plans/dates.

I have attached the two parts of the terms and conditions I think are applicable for changes made after the first leg has been flown.

For 14.7.6, I get tripped up when they say ‘do not include a partner airline that requires a ticket to be reissued for the change.’
Does this mean you can only make changes to QF flights? Or does a ticket not have to be ‘reissued’ if you are only changing the date of travel (and not flight number)?

Then there is section 14.7.8. This states you can’t change anything except the date I believe?

Could someone please help me interpret the terms and conditions. I just want something written by Qantas to fall back on if I have any issues making a change to subsequent segments after I have flown the first segment. The rules around changes may also impact which flights I pick as I may want to pick the flights which tend to have more availability so I have more options if I need to change and I can only change flight number etc?

Thanks!

 

[nickfromeastryde]

Hi panel,
In your experience, does being able to see award flights on AA site mean that potentially I should be able to ring Qantas and get them booked. Said flights not showing up on QAN

 

[DC3]

Hi panel,
In your experience, does being able to see award flights on AA site mean that potentially I should be able to ring Qantas and get them booked. Said flights not showing up on QAN

Not necessarily. Airlines may not release award availability to all/any other airlines at times.

When checking on AA, you need milesaaver availability. Also, AS and WS flights are not eligible for booking as part of a oneworld award if that’s what you are after.

Are you looking at any particular route?