Thank you so much for the 4am call tip.
I called around 4.15am Perth time and had a one minute wait. Added on a leg painlessly, and am awaiting the ticket which she said would occur within 24 hours. I see my points have been deducted, however credit card has not.
Thus far booked in J 2 tickets:-
PER-HKG-NRT-SEA (combination of CX and JL)
HND-SFO (JL)
Waiting to book my final legs towards end of October.
An update on this:-
The painless turned into an extremely painful ouch!!!
After a few hours wait; no credit card deduction and some weird point movements, I logged onto the CX app and was warned that my flights were not confirmed and would be removed. Which they were. However the JL flight remained.
I had read months ago on this forum of CX flights disappearing when adding on new flights, and forgot about the urgent reminders to insist upon waiting on the line until the tickets were issued.
So this a warning to anyone else.
I communicated this via sms and asked for my CX legs to be re-instated.
As per recent posts, this took ages, and a few agent changes.(almost 8.5 hours)
TBH, everyone was very polite and appeared to be earnest in their wish to assist.
After repeating myself too many times to count, I was informed that the route was not possible.
So I asked why, given this was a OWA?
Then they tried re-instated my flights, however one flight was changed, giving me 65 minutes to make the connection from HKG to Tokyo. Upon querying, they insist this is ample time.
Also this flight lands in HND, and the next departs NRT, so I've got to make my way there. Furthermore I now have a 20 hour transit, necessitating a hotel booking, as I land at 21.35. (My original booking gave me a 12 hour transit)
I also discovered this flight was in Y , and requested J, which they changed.
First world problems.
Exhausting nonetheless.
I'm dreading adding on my final sectors in 2 weeks, fearing that the CX flights will disappear again.
But all in all,I feel so extremely fortunate and privileged to be given this awesome opportunity, and so thankful to all the forum members who share their knowledge so freely.