Well, it's not the first time Qantas have done me out of points, but it's the last time I'm taking it lying down.
After registering on May 8 2019 for Double Points, I booked flights on May 13, departed on May 14 and off I went on a work trip to Chile.
Curiously, the double points were not credited to my account. This not being the first time I had an issue I contacted the "customer service", in emphatic quotations mars, team.
I received the standard reply that points can take 8 weeks to show up so hold tight.
I marked 8 weeks in my diary and waited.
8 weeks came and went with no action, so I reached out again. And this is where it all got very pathetic.
Qantas has refused to honour my double points registration because they claim I booked tickets on May 7, prior to the commencement of the double points promo.
I have showed them confirmations from the agent that it was booked on May 13, that I paid on May 13, that it was ticketed on May 13 - anything and everything with May 13 on the title.
Still, they say, no dice.
Apparently the agent had enquired and held flights on May 7 - before the promo began - a good 12 HOURS before. I pointed out that "holding" is not "booking", ie, I can't travel with a held flight. I can't get a ticket for a held flight, and I certainly can't guarantee the price of a held flight, as evidenced by the change in ticket price by the time I paid on the 13th.
Yet again, no love.
So here I am, 23 years of membership with Qantas, a Platinum flyer, and being told that I am not eligible for 22,000 points - not even status credits, which I would understand them being more priggish about - because they define "booking" as the date your agent holds a flight, regardless of whether you pay for it or not.
Apparently, according to Qantas, I should tell my agent to cancel all held flights and start from scratch next time, because Qantas has their own definition of "booking" which apparently means you don't need to pay, have a ticket, or even a confirmation.
Honestly, is there anyone who has ever been made to feel like a human being by Qantas and not just a cash cow?
I recently did a status match with Virgin and I think I'll put all my FF eggs in that basket for the next 12 months.
What a joke, you greedy greedy monsters.
After registering on May 8 2019 for Double Points, I booked flights on May 13, departed on May 14 and off I went on a work trip to Chile.
Curiously, the double points were not credited to my account. This not being the first time I had an issue I contacted the "customer service", in emphatic quotations mars, team.
I received the standard reply that points can take 8 weeks to show up so hold tight.
I marked 8 weeks in my diary and waited.
8 weeks came and went with no action, so I reached out again. And this is where it all got very pathetic.
Qantas has refused to honour my double points registration because they claim I booked tickets on May 7, prior to the commencement of the double points promo.
I have showed them confirmations from the agent that it was booked on May 13, that I paid on May 13, that it was ticketed on May 13 - anything and everything with May 13 on the title.
Still, they say, no dice.
Apparently the agent had enquired and held flights on May 7 - before the promo began - a good 12 HOURS before. I pointed out that "holding" is not "booking", ie, I can't travel with a held flight. I can't get a ticket for a held flight, and I certainly can't guarantee the price of a held flight, as evidenced by the change in ticket price by the time I paid on the 13th.
Yet again, no love.
So here I am, 23 years of membership with Qantas, a Platinum flyer, and being told that I am not eligible for 22,000 points - not even status credits, which I would understand them being more priggish about - because they define "booking" as the date your agent holds a flight, regardless of whether you pay for it or not.
Apparently, according to Qantas, I should tell my agent to cancel all held flights and start from scratch next time, because Qantas has their own definition of "booking" which apparently means you don't need to pay, have a ticket, or even a confirmation.
Honestly, is there anyone who has ever been made to feel like a human being by Qantas and not just a cash cow?
I recently did a status match with Virgin and I think I'll put all my FF eggs in that basket for the next 12 months.
What a joke, you greedy greedy monsters.