Qantas site a mess

[Limewood]

I'm trying to find a few QF long haul award flights in J/F, now there is no month view anymore unless no flights on that day, Its so time wasting.

Mostly its J when its not, just one sector usually the shortest, or push one towards JQ (PE). I find flights J/F then Y for last leg really!, one of many was F on CX - JFK/HKG the second leg is on QF in Y HKG/SYD!, come on do they really expect a F pax to take that up, NO.

Then the award flight fees and charges are still over the top compared to the majority of international airlines like AA, CX etc. I guess they feel the profits aren't enough (reason we normally commence out of HKG).

 

[Scr77]

Happy New Year Limewood.

The ‘flexible with dates’ tickbox has been moved into the pop up where you select dates. As long as I tick that, I’m still getting a month long view of award seats.

 

[Limewood]

Ripper thank you will save me a great deal of time.

Happy New Year to you too Scr77

 

[Dr Ralph]

'Qantas site a mess'. Actually, whilst still not very good, I thought the changes that have been made were useful.

 

[serfty]

What recent changes have been useful other than the list of 'services/equipment etc. (which is subject to change anyway)?

 

[mrsterryn]

Can't book anything at the moment

 

[oz_mark]

What recent changes have been useful other than the list of 'services/equipment etc. (which is subject to change anyway)?

The only thing about the original 'Qantas site a mess' post that was website specific was a checkbox had moved.

 

[DC3]

Can't book anything at the moment

The QF booking engine has been a mess all day, using 3 browsers. Very unresponsive when trying to click across a range of dates. Maybe overloaded?

 

[serfty]

The only thing about the original 'Qantas site a mess' post that was website specific was a checkbox had moved.

I'm going beyond the OP's comment. It's so full of inefficient IT methodology that unless you are on a really fast internet connection and using state of art equipment it is basically so slow as to be unworkable.

 

[mrsterryn]

Booked husbands SYD to LHR thank goodness. Mine will Just have to wait.
I am not sure why so much traffic today (if there is ) on the site ?

 

[mrsterryn]

Today's glitches
Asking for Sydney to New York
It says enjoy Melbourne

 

[Croupier]

Still cannot make a reward booking on iPhone
I mean really why bother even having a link on the mobile site if it’s useless.

 

[davidj]

I find the desktop version to be mostly improved and streamlined.

I'm having issues with the mobile version - it sometimes directs me to award bookings and I can't revert to making a paid booking.

 

[ashleyn]

Having spent many years in software testing, and experiencing the many frustrations of the QF booking engine, I offered my services to QF to fully test the site and provide a report of defects and give them a set of repeatable tests. They politely declined.

 

[BAM1748]

I've given up completely on the mobile version. While I use it on my desk top I'm amazed QF seems to take 4 steps back and one forward on delivery of the web site.

 

[RichardMEL]

Personally I use the app (android) only for checking in for domestic, changing seats and that's it. Oh, in transit accepting a flight change too (due to delay). Never booked with it, though sometimes do fare searches.. for all that I need it for I find it works pretty well... though I acknowledge that I don't use the full functionality(or what is *supposed* to be the full functionality ) so I haven't had issues as described above.

I do agree that over recent times various improvements to the main site have been, in the main, pretty good and it functions better... but the random outages can be really irritating and for a 24/7 ecommerce system like this it's bad that the average uptime must be under any possible SLA that would have to be pwards of 99.9%. We all know it isn't. That costs QF money and it makes you wonder why they *appear* to not be doing too much about it.

I do suspect though the main problems are, like the voucher system and other "additions" the real issue is that they are interfacing to a legacy GDS in the back end (Amadeus) and building kludge solutions. Of course changing a GDS like this is a massive undertaking, even migrating to an upgraded platform in the same one would be a very painful process so while they probably could get far increased functionality at the back end that would make a lot of these issues go away, I suspect the pain of transition is one major thing holding them back.

Just my thoughts, no inside knowledge of QF specifically but what I do know from having a few friends who have worked for and with vendors and at other legacy airlines.

 

[docjames]

Trying to search FF seats ex-EU.

Keeps dumping me back to the initial page after message of redirection to the <insert country> qantas site.

Hopeless.

 

[BriarFlyer]

I've had continuing website errors this afternoon, using both Chrome and Safari, first trying to transfer points (complete fail, link kept circling back to a message re logging in, although I was logged in) and then booking a simple one-leg award flight. Input all the info before getting a generic error - twice - but I persisted and third time it went through. So happy to finally get this *simple* booking done I'm pouring myself a large G&T.

 

[kermatu]

Constant errors today. Not recognising city codes . Logged out continually. Frustrating.

 

[CMA222]

Yes seems to have been a problem (problems?) all day. I tried to log in several times during the morning and it let me in once then would not respond and kept saying "We are having a few problems today.........." I tried using IE instead of Chrome and achieved the same result.