Their response:
I am sorry to hear of your frustration and disappointment with your recent Tier Match. I certainly understand and appreciate the feedback that you provided, and I have ensured your comments are documented.
As part of a limited time special offer, we are currently matching elite status with peer programs to Hyatt Gold Passport Platinum status. At this time, the only way to achieve the Hyatt Gold Passport Diamond tier is to complete the normal earning criteria or to submit Starwood Preferred Guest information showing Platinum status, as well as 20 nights with SPG in the last 12 months.
Hyatt Gold Passport does run promotions periodically that may include expedited earning for elite status. While we are not currently running a specific promotion at this time please check back with us in the future, as our promotions do change.