Mouldy food being served in the SYD F lounge

[Kangol]

This is a first for me (no pun intended).
I ordered the fish burger and this is what I saw, thankfully only a small part was consumed.
The staff were very good about it once I brought it to their attention - can't fault them at all.
Now I am one of the world's biggest QF and F lounge fans but this doesn't bode well for anyone.
I hope I don't become ill because of this.

 

[Red Roo]

This is a first for me (no pun intended).
I ordered the fish burger and this is what I saw, thankfully only a small part was consumed.
The staff were very good about it once I brought it to their attention - can't fault them at all.
Now I am one of the world's biggest QF and F lounge fans but this doesn't bode well for anyone.
I hope I don't become ill because of this.

I have also passed this on to senior management for their reference. Thanks for the heads up.

 

[AustraliaPoochie]

Good info to know OP.

 

[Austman]

That's the bottom of the burger with the mould?

Not a good situation!!

But being the bottom it might explain how it was accidentally (and surely it was an accident!) missed.

 

[defurax]

This is a first for me (no pun intended).
I ordered the fish burger and this is what I saw, thankfully only a small part was consumed.
The staff were very good about it once I brought it to their attention - can't fault them at all.
Now I am one of the world's biggest QF and F lounge fans but this doesn't bode well for anyone.
I hope I don't become ill because of this.

Most likely a strain of Penicillium so you are very unlikely to get sick. (not meant as an excuse for serving moldy bread)

 

[Dr Ralph]

Wow, you'd have thought it would have been noticed before getting to you. Wonder how many others have eaten this already?

 

[DC3]

A bit of the bubbly needed to wash that down.

 

[BettyB]

Yuck!!!!!!!!!!!!!!!!!

 

[kelvedon]

You pay more for that embellishment on some cheeses.

 

[Aussie_flyer]

Even if it is unlikely to make you sick im surprised they are serving obviously old bread!! Very very poor

 

[Gold Member]

It's the new Spring menu addition 'blue vein infused buns'...

If ever there was a good reason to relax RSA, this might be one - kill off the germs and use that as a convenient excuse to get sloshed.

 

[blackcat20]

Yuck, thats not a good look. Found similarly mouldy bread in the NZ lounge. Bought it to their attention and it was quickly removed. They said the humidity/temperature in the lounge contributes to it growing faster than you would otherwise expect. Same as bread at home after summer.

I got quite ill after eating in the F lounge in March (they were literally the only two dishes I ate over the previous 48 hours that my other half had not eaten) but was brushed off by QF with a "you cant prove it was us".... hopefully you get better follow up than that.

 

[vetrade]

Cost cutting? Leftover food been frozen and then thawed out ??? No excuses for this in my book. The food should be fresh each day and anything left at the end of the day should be discarded. There should never be any possibility of mouldy food being served up. Someone needs a boot up the backside. Good to see Red Roo is straight on to it.

 

[dajop]

Cost cutting? Leftover food been frozen and then thawed out ???

Putting aside any arguments around whether freezing food did or didn't happen, in my experience it's the stuff that isn't frozen that goes mouldy. Not the stuff that's frozen and is then thawed out - it just tastes inferior. The freezing step tends to prevent the development of mould.:!:

We all (other than RedRoo) have no insight into the practices of the kitchen there, but my bet would be the bread coming fresh from the supplier like that (a mix up at supplier end) rather than QF F lounge storing up a weeks worth of bread to gradually use during the week ....

 

[Ansett]

WOW

Understand that these things happen from time to time but would never have expected it in the First lounge and especially Sydney where one would expect a high turn over of food and thus rotation of stock. It may be that food was not rotated as one would normally do hence the formation of Mould.

 

[juddles]

....... my bet would be the bread coming fresh from the supplier like that (a mix up at supplier end) rather than QF F lounge storing up a weeks worth of bread to gradually use during the week ....

agreed.

That still does not allow forgiveness for the staff failing to detect it, nor to the OP failing to negotiate some decent FF points prior to posting...

 

[PaulST]

A bit of the bubbly needed to wash that down.

Alcohol kills bugs, right?

 

[Buzzard]

I would have thought that much of the food used in the FLounge would be delivered fresh every day.

 

[vetrade]

.....but my bet would be the bread coming fresh from the supplier like that (a mix up at supplier end) rather than QF F lounge storing up a weeks worth of bread to gradually use during the week ....

I very much doubt that QF F lounge would store "up to a week's worth of bread.....etc" Bread would be sourced directly from a bakery (maybe through a QF intermediary facility) which would bake and supply it on the same day. For mould to be on the roll there must have been some failure in proper storage procedures after it was supplied to QF. It's more likely that bread that has not been used on the day it was received by the lounge has been chilled or frozen overnight - possibly in a misguided attempt to avoid wastage. Agreed that freezing will suppress mould growth (but not kill it) but (assuming it was frozen) it's the handling before and after freezing that determines if the food spoils. Good inventory management for a food business should achieve minimal wastage and absolutely ensure the food is fresh - which the roll in question obviously wasn't.

 

[dajop]

It's more likely that bread that has not been used on the day it was received by the lounge has been chilled or frozen overnight - possibly in a misguided attempt to avoid wastage. .

In my experience, a day or two is not going to cause mould like this, refrigerated or not, unless something out of the ordinary has affected the bread. This has been stored - somewhere - for longer than just a day or overnight.

I've noticed since living here in the tropics (in Singapore - which tends to have conditions more conducive to breeding mould), that it takes four or five days or mould like this to appear on home made bread (nothing but flour, water, yeast) stored in foil wrap over the cut end in my kitchen (not airconditioned for most of the day). It takes more than a week for bread I tend to avoid buying from the supermarket (who knows what they put in it).