Hi Virgin team,
I originally posted my issue in this thread:
http://www.australianfrequentflyer..../15-bonus-pts-31-may-67773-3.html#post1240509
&
http://www.australianfrequentflyer..../15-bonus-pts-31-may-67773-4.html#post1240625
In short; I saw the 15% bonus offer on Friday (1st of May) and decided to transfer points from my citi account.
Points arrived on Sunday, without the bonus. I noticed that the activity date is reported as 30th of April.
I logged into my citi account and noticed that they too had listed my date as the 30th of April.
I then checked my email account for my confirmation of the transfer of points, and it is correctly dated 1st of May, 12:07 PM.
This morning, I called the velocity helpline to discuss this issue, but they were not helpful, insisting that the transfer happened on the 30th and that I won't be eligible.
I have emailed through my confirmation email from citi, and am hoping that someone here can give me a hand.
Thank you
John
I originally posted my issue in this thread:
http://www.australianfrequentflyer..../15-bonus-pts-31-may-67773-3.html#post1240509
&
http://www.australianfrequentflyer..../15-bonus-pts-31-may-67773-4.html#post1240625
In short; I saw the 15% bonus offer on Friday (1st of May) and decided to transfer points from my citi account.
Points arrived on Sunday, without the bonus. I noticed that the activity date is reported as 30th of April.
I logged into my citi account and noticed that they too had listed my date as the 30th of April.
I then checked my email account for my confirmation of the transfer of points, and it is correctly dated 1st of May, 12:07 PM.
This morning, I called the velocity helpline to discuss this issue, but they were not helpful, insisting that the transfer happened on the 30th and that I won't be eligible.
I have emailed through my confirmation email from citi, and am hoping that someone here can give me a hand.
Thank you
John