I want to make a big hat tip to DHL express; I got my tax return refund last Monday, so ordered myself a new camera from DWI as an early Christmas present, to replace the DSLR I'd had to hand over to my ex-wife as part of my property settlement this time last year. The online order was processed, and I was sent a tracking number; the kit was collected in Hong Kong 5:47pm Wed. I was able to track it boarding a CX flight to PER on Thursday PM, and it cleared customs in Perth early Friday AM.
Now here's the real good part. I got a phone call at 10:07am Friday from the DHL delivery driver, asking if I was home, as there was no answer from the front door. I wasn't, I was at work. He asked if he could he leave it around the back, because otherwise he could not come back till next Tuesday. I told him, sorry the side gate is locked. I then asked if the garage door for the house across the road was open? "Yes" Can a neighbour sign for me? "Yes" Well if you go to that house, I am sure my neighbour, Mrs M, will do just that. "No problem" he said.
The thing is, he didn't just do that for me, but 3 mins later, the DHL driver phoned me back, and confirmed everything was okay, and that my neighbour had my package safely.
So not only did DHL get my parcel from HKG to PER in under two days, they went out of their way to make sure I got it safely, and not have to wait across the weekend to have it delivered.
Brilliant stuff! Bravo DHL!