I've just hit QF Gold whilst in the middle of a trip to Europe. As such, I don't have a new gold card yet.
Now I have major issues with my return flights home on Emirates (Qantas codeshare). Emirates are saying that my status has not updated from QF Silver to QF Gold and as such I won't be able to choose seats from the "preferred seat" category or access the EK Lounge in CDG and DXB.
Called EK to check and they said it showed QF Silver. Called QF who said that it showed QF Gold on their end (obviously) and they didn't know why it was showing QF Silver on Emirates and why it had not updated.
QF said that they would need to speak to EK to rectify this and make sure the EK booking showed QF Gold
Emirates was closed when I called Qantas so need to call back tomorrow.
Has anyone had a similar issue, if so how did you rectify it and did it present any other issues down the track? Doesn't look like QF and EK systems talk to each other (although that isn't really surprising)!
Now I have major issues with my return flights home on Emirates (Qantas codeshare). Emirates are saying that my status has not updated from QF Silver to QF Gold and as such I won't be able to choose seats from the "preferred seat" category or access the EK Lounge in CDG and DXB.
Called EK to check and they said it showed QF Silver. Called QF who said that it showed QF Gold on their end (obviously) and they didn't know why it was showing QF Silver on Emirates and why it had not updated.
QF said that they would need to speak to EK to rectify this and make sure the EK booking showed QF Gold
Emirates was closed when I called Qantas so need to call back tomorrow.
Has anyone had a similar issue, if so how did you rectify it and did it present any other issues down the track? Doesn't look like QF and EK systems talk to each other (although that isn't really surprising)!