Why does Qantas lie?

[AuSammy]

The fact is Qantas do little to rectify on most occasions. At best, most people only get a refund for the price difference between J and flex Y.

No fair minded person would be happy about this solution.

A free upgrade on your next flight is the easiest and fairest solution. Not that I’d expect it to happen.

I”m afraid that is spurious outdated comment.

 

[RooFlyer]

I”m afraid that is spurious outdated comment.

If nothing else, it demonstrates the lingering effects of bad policy and bad faith with customers in the past.

The Covid era brand damage that Qantas inflicted on itself continues.

 

[AuSammy]

If nothing else, it demonstrates the lingering effects of bad policy and bad faith with customers in the past.

The Covid era brand damage that Qantas inflicted on itself continues.

Regardless of the past, allegedly the site is frequent flyers passing factual tips and experiences to assist other members not previous non current practices as a part of an ongoing grudgefest passing misinformation

 

[RooFlyer]

Regardless of the past, allegedly the site is frequent flyers passing factual tips and experiences to assist other members not previous non current practices as a part of an ongoing grudgefest passing misinformation

Grudgefest? I dunno. Bad taste / bad experience lingers in the memory and may be the last experience (and current memory) someone has of the airline - especially if they have taken a lot of their business elsewhere. Which was my point. The covid experience with cancellations, refunds (not offered/given/expiring) echoes down the years, even if current practice of the airline has improved (although the catering hasn't ).

 

[AuSammy]

Grudgefest? I dunno. Bad taste / bad experience lingers in the memory and may be the last experience (and current memory) someone has of the airline - especially if they have taken a lot of their business elsewhere. Which was my point. The covid experience with cancellations, refunds (not offered/given/expiring) echoes down the years, even if current practice of the airline has improved (although the catering hasn't ).

I come here to find tips and advice (current and recent) on my current and planned trips, not what happened five years ago that obviously does not apply now. Maybe a thread for reminiscing on the bad old days…. Oh wait we have lots

 

[MEL_Traveller]

Grudgefest? I dunno. Bad taste / bad experience lingers in the memory and may be the last experience (and current memory) someone has of the airline - especially if they have taken a lot of their business elsewhere. Which was my point. The covid experience with cancellations, refunds (not offered/given/expiring) echoes down the years, even if current practice of the airline has improved (although the catering hasn't ).

Grudges are fine. Past experiences are fine.

But stating factually incorrect information is not the same. And can end up costing someone else time and money.

 

[transpactraveller]

I was moved for Alan Joyce once. I can't remember the reason they told me, I think it was a story about a couple wanting to sit together or something, but when I got onboard, Alan Joyce was in my original seat. I guess they didn't want to say the CEO wanted your seat

No different to the reason given for delays, it's always "the late arrival of the inbound aircraft", I once asked what delayed the inbound aircraft and it seemed like I broke her mind.

 

[Aussie_flyer]

I was moved for Alan Joyce once. I can't remember the reason they told me, I think it was a story about a couple wanting to sit together or something, but when I got onboard, Alan Joyce was in my original seat. I guess they didn't want to say the CEO wanted your seat

No different to the reason given for delays, it's always "the late arrival of the inbound aircraft", I once asked what delayed the inbound aircraft and it seemed like I broke her mind.

Well what delayed that one was the late arrival of the one before of course

 

[Mwenenzi]

Surely most of these problems would cease to exist if Qantas did the right thing. For example, they could offer a guaranteed upgrade on your next Y flight if there’s J seats available.

So downgraded SYD MEL. And then free upgrade to J on SYD-LHR? Yes please. Where do I sign up to that!

Need to be realistic. 75% is the same as EU261 IIRC

 

[Mwenenzi]

<snip>
No different to the reason given for delays, it's always "the late arrival of the inbound aircraft", I once asked what delayed the inbound aircraft and it seemed like I broke her mind.

Gate agents are the lowest in ranking - responsibility. They cannot be expected to have detailed knowledge of aircraft movement across the network, crew availability, weather in other ports etc. Not something I would expect on check in screens. Anyway does not matter. The passenger (or gate agent) has no control on such matters that effect the outcome.

That said "late arrival of the inbound aircraft" does seem to be used too. Often untruthfully when the arriving aircraft can be easly tracked.
If AU had EU261 the reason would be important.

 

[ozmouse]

I had similar experience with an award J booking. Original direct flight was cancelled with advance notice, and re routed thru Sydney on the following day. With online check in completed in advance, arrival @ Melbourne checkin, computer says no, agent had to speak to supervisor. He tried phoning multiple times, left station to go to customer service desk, went to speak with some other staff, nothing happening.
We asked for clarification, he says Sydney was not issueing boarding pass due to operational issue. After 30 minutes with NO info, just apologies, we were approached by a supervisor saying they are having trouble getting boarding passes issued.
“What was the issue? “ Seat didn’t recline. I informed her, this was a leased Finnair plane and the seats dont recline. She then said, well i dont know the reason. “You are an award booking so it looking like you getting bumped”.
After an hour of standing around with high blood pressure, we were issued with boarding passes to SYD, and told on arrival we would be approached with solution, ranging from downgrade, full refund of points i forgot all the options listed, but we would be flying.
While still in MEL lounge we got phone call we had seats , app updated with boarding passes, enjoy your flight. On board, we had different seat assignments 1A & 1D,with cabin and original seats full. PS all seats still dont recline.

I have no idea what happened, but the customer service experience was not good (and i am holding my tongue here). Feedback letter not acknowledged.

 

[justinbrett]

I come here to find tips and advice (current and recent) on my current and planned trips, not what happened five years ago that obviously does not apply now. Maybe a thread for reminiscing on the bad old days…. Oh wait we have lots

You nailed it, this kind of thing was common circa 2022. The site was basically Qantas rant threads wall to wall.

Some haven’t moved on.

 

[QFFHntrGthr]

You nailed it, this kind of thing was common circa 2022. The site was basically Qantas rant threads wall to wall.

Some haven’t moved on.

I come here to find tips and advice (current and recent) on my current and planned trips, not what happened five years ago that obviously does not apply now. Maybe a thread for reminiscing on the bad old days…. Oh wait we have lots

Come on folks, look at the title of this thread. If ops feel the need to vent/express frustration, let them. This was why this particular thread was started.
There are many other threads on AFF that will give you what you seek without reading this one and then attempt to muzzle free speech because you disagree or find it annoying. Let others move on when they are ready, not be pushed into it. Live and let live.

 

[Franky]

Regardless of the past, allegedly the site is frequent flyers passing factual tips and experiences to assist other members not previous non current practices as a part of an ongoing grudgefest passing misinformation

As I recall, the old adage about customer service was if your please the customer, they will tell 3 others, but if your service is not up to expectations, they will tell 10 others….

 

[RooFlyer]

I come here to find tips and advice (current and recent) on my current and planned trips, not what happened five years ago that obviously does not apply now. Maybe a thread for reminiscing on the bad old days…. Oh wait we have lots

And yet here we are, with other people using the site differently from you .

From the OP’s experience ( and other posts since), seems we are reminiscing about the bad current days. All would probably ‘move on’ ,if only the airline would.

 

[AuSammy]

Come on folks, look at the title of this thread. If ops feel the need to vent/express frustration, let them. This was why this particular thread was started.
There are many other threads on AFF that will give you what you seek without reading this one and then attempt to muzzle free speech because you disagree or find it annoying. Let others move on when they are ready, not be pushed into it. Live and let live.

As I recall, the old adage about customer service was if your please the customer, they will tell 3 others, but if your service is not up to expectations, they will tell 10 others….

And yet here we are, with other people using the site differently from you .

From the OP’s experience ( and other posts since), seems we are reminiscing about the bad current days. All would probably ‘move on’ ,if only the airline would.

I have zero problems with initiator of this thread. He/she related his/her recent experience as he/she perceived it which is totally valid and informative.

If you look back, I objected to a post that spread outdated misinformation about company policy which misinformed readers about their rights.

Context folks!!!!

 

[justinbrett]

Come on folks, look at the title of this thread. If ops feel the need to vent/express frustration, let them. This was why this particular thread was started.
There are many other threads on AFF that will give you what you seek without reading this one and then attempt to muzzle free speech because you disagree or find it annoying. Let others move on when they are ready, not be pushed into it. Live and let live.

People can post whatever they like (within the site rules), nobody is limiting their free speech.

Equally other members can reply as they like and state their disagreement or call out factually incorrect information (ironic for a thread accusing the airline of lying).