Why does Qantas lie?

[AuSammy]

The fact is Qantas do little to rectify on most occasions. At best, most people only get a refund for the price difference between J and flex Y.

No fair minded person would be happy about this solution.

A free upgrade on your next flight is the easiest and fairest solution. Not that I’d expect it to happen.

I”m afraid that is spurious outdated comment.

 

[RooFlyer]

I”m afraid that is spurious outdated comment.

If nothing else, it demonstrates the lingering effects of bad policy and bad faith with customers in the past.

The Covid era brand damage that Qantas inflicted on itself continues.