Why does Qantas lie?

The man with no name said:
The fact is Qantas do little to rectify on most occasions. At best, most people only get a refund for the price difference between J and flex Y.

No fair minded person would be happy about this solution.

A free upgrade on your next flight is the easiest and fairest solution. Not that I’d expect it to happen.
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I”m afraid that is spurious outdated comment.
 
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