Why does Qantas lie?

[AuSammy]

The fact is Qantas do little to rectify on most occasions. At best, most people only get a refund for the price difference between J and flex Y.

No fair minded person would be happy about this solution.

A free upgrade on your next flight is the easiest and fairest solution. Not that I’d expect it to happen.

I”m afraid that is spurious outdated comment.

 

[RooFlyer]

I”m afraid that is spurious outdated comment.

If nothing else, it demonstrates the lingering effects of bad policy and bad faith with customers in the past.

The Covid era brand damage that Qantas inflicted on itself continues.

 

[AuSammy]

If nothing else, it demonstrates the lingering effects of bad policy and bad faith with customers in the past.

The Covid era brand damage that Qantas inflicted on itself continues.

Regardless of the past, allegedly the site is frequent flyers passing factual tips and experiences to assist other members not previous non current practices as a part of an ongoing grudgefest passing misinformation

 

[RooFlyer]

Regardless of the past, allegedly the site is frequent flyers passing factual tips and experiences to assist other members not previous non current practices as a part of an ongoing grudgefest passing misinformation

Grudgefest? I dunno. Bad taste / bad experience lingers in the memory and may be the last experience (and current memory) someone has of the airline - especially if they have taken a lot of their business elsewhere. Which was my point. The covid experience with cancellations, refunds (not offered/given/expiring) echoes down the years, even if current practice of the airline has improved (although the catering hasn't ).

 

[AuSammy]

Grudgefest? I dunno. Bad taste / bad experience lingers in the memory and may be the last experience (and current memory) someone has of the airline - especially if they have taken a lot of their business elsewhere. Which was my point. The covid experience with cancellations, refunds (not offered/given/expiring) echoes down the years, even if current practice of the airline has improved (although the catering hasn't ).

I come here to find tips and advice (current and recent) on my current and planned trips, not what happened five years ago that obviously does not apply now. Maybe a thread for reminiscing on the bad old days…. Oh wait we have lots

 

[MEL_Traveller]

Grudgefest? I dunno. Bad taste / bad experience lingers in the memory and may be the last experience (and current memory) someone has of the airline - especially if they have taken a lot of their business elsewhere. Which was my point. The covid experience with cancellations, refunds (not offered/given/expiring) echoes down the years, even if current practice of the airline has improved (although the catering hasn't ).

Grudges are fine. Past experiences are fine.

But stating factually incorrect information is not the same. And can end up costing someone else time and money.

 

[transpactraveller]

I was moved for Alan Joyce once. I can't remember the reason they told me, I think it was a story about a couple wanting to sit together or something, but when I got onboard, Alan Joyce was in my original seat. I guess they didn't want to say the CEO wanted your seat

No different to the reason given for delays, it's always "the late arrival of the inbound aircraft", I once asked what delayed the inbound aircraft and it seemed like I broke her mind.

 

[Aussie_flyer]

I was moved for Alan Joyce once. I can't remember the reason they told me, I think it was a story about a couple wanting to sit together or something, but when I got onboard, Alan Joyce was in my original seat. I guess they didn't want to say the CEO wanted your seat

No different to the reason given for delays, it's always "the late arrival of the inbound aircraft", I once asked what delayed the inbound aircraft and it seemed like I broke her mind.

Well what delayed that one was the late arrival of the one before of course

 

[Mwenenzi]

Surely most of these problems would cease to exist if Qantas did the right thing. For example, they could offer a guaranteed upgrade on your next Y flight if there’s J seats available.

So downgraded SYD MEL. And then free upgrade to J on SYD-LHR? Yes please. Where do I sign up to that!

Need to be realistic. 75% is the same as EU261 IIRC