Who else has to regularly chase up Qantas for points & status credits owed....

[Himeno]

hmm...
The ticket number printed on the boarding passes following on from the missing flight are different to the ticket number shown on my e-ticket paperwork.
I had 3 tickets within the same PNR. A return AU-JP-AU JL, a domestic AC and a DONE4.
The boarding passes that show ticket numbers have the numbers match up to what's on my paperwork for the JL return and the AC domestics, but not all the DONE4 ticket numbers match.
There was a change during the trip to the AC ticket, could that have caused problems to the ticket number for the following flights on the DONE4? The QR flight that hasn't posted was the next flight after the changed AC flight.

 

[miles_collector]

I have been having trouble getting partner flights credited to QF, needing to claim more than 50% of them and even so some come rejected saying that "Unsuccessful - no match on booking name or flight", which is not true and needed me to reach them through e-mail with copies of boarding passes.

However, I reached a new low:
- An AA flight was booked under AY number during a RTW (Done4)
- This flight showed on my booking section as eligible for 120sc + points (don't remember how many)
- QF refuses to credit this to my acocunt saying this AY flights is on a list of charter flights provided by Finnair to QF, even though this is available by Finnair to be sold as a marketed by AY operated by AA...
- agent refused to escalate to supervisor saying that "I have already spoken to them and they will tell you the same thing"
- agent says that according to QF terms and conditions, charter flights are not eligible but there is no information what so ever on QF website that flights under AY-xx_X are considered charter flights, just "Qantas Points and Status Credits are earned on all eligible booking classes, except on Finnair codeshare flights operated by an airline other than Qantas or a oneworld member airline."

I have another flight on review (BA marketed, AA operated, same RTW ticket), which I suspected is going to yield the same result...

More than the significant amount of credits, it is extra painful as I would make platinum before my next international trip...

Any suggestions on how to deal with this?

 

[Himeno]

I have been having trouble getting partner flights credited to QF, needing to claim more than 50% of them and even so some come rejected saying that "Unsuccessful - no match on booking name or flight", which is not true and needed me to reach them through e-mail with copies of boarding passes.

[/QUOTE]
I got the same message on my recent QR flight. Sent off an email with the boarding pass yesterday, had it credited today.

However, I reached a new low:
- An AA flight was booked under AY number during a RTW (Done4)
- This flight showed on my booking section as eligible for 120sc + points (don't remember how many)
- QF refuses to credit this to my acocunt saying this AY flights is on a list of charter flights provided by Finnair to QF, even though this is available by Finnair to be sold as a marketed by AY operated by AA...
- agent refused to escalate to supervisor saying that "I have already spoken to them and they will tell you the same thing"
- agent says that according to QF terms and conditions, charter flights are not eligible but there is no information what so ever on QF website that flights under AY-xx_X are considered charter flights, just "Qantas Points and Status Credits are earned on all eligible booking classes, except on Finnair codeshare flights operated by an airline other than Qantas or a oneworld member airline."

I once had an issue with getting an AY short haul flight to post. It was operated by Flybe Nordic (now Nordic Regional Airlines) on a DONE3. They claimed it wasn't a oneworld flight. I had to point out to them that it was operated by a oneworld affiliate, that Flybe Nordic was no different to any of the QantasLink airlines and that the flight wouldn't have been booked on my ticket if it wasn't a oneworld flight.

In 2018, they refused to credit a pair of QR flights, claiming that I never took the flights, even though I gave them the boarding passes. Ended up having to contact QR and get a certificate from them stating that yes, I was on those flights.

 

[J-P]

I have been having trouble getting partner flights credited to QF, needing to claim more than 50% of them and even so some come rejected saying that "Unsuccessful - no match on booking name or flight", which is not true and needed me to reach them through e-mail with copies of boarding passes.

However, I reached a new low:
- An AA flight was booked under AY number during a RTW (Done4)
- This flight showed on my booking section as eligible for 120sc + points (don't remember how many)
- QF refuses to credit this to my acocunt saying this AY flights is on a list of charter flights provided by Finnair to QF, even though this is available by Finnair to be sold as a marketed by AY operated by AA...
- agent refused to escalate to supervisor saying that "I have already spoken to them and they will tell you the same thing"
- agent says that according to QF terms and conditions, charter flights are not eligible but there is no information what so ever on QF website that flights under AY-xx_X are considered charter flights, just "Qantas Points and Status Credits are earned on all eligible booking classes, except on Finnair codeshare flights operated by an airline other than Qantas or a oneworld member airline."

I have another flight on review (BA marketed, AA operated, same RTW ticket), which I suspected is going to yield the same result...

More than the significant amount of credits, it is extra painful as I would make platinum before my next international trip...

Any suggestions on how to deal with this?

I have recently had the same issue with an AA flight booked under a AY flight number, and Qantas lying and claiming it is a charter flight. They accepted it was an eligible fare class but refuse to credit it by saying it's a charter (it has flown every single day for the past year).