- Joined
- Feb 21, 2016
- Posts
- 63
Who else has to regularly chase up Qantas for points & status credits owed....?
I'm tired of having to continually chase up Qantas for points and status credits, particularly from shopping and Jetstar flights.
Once in a blue moon I receive my Jetstar points and SC's within 48 hours which proves it can be done, however I normally have to chase and chase these thru missing points claims - sometimes for 20+ flights per year.
I am SICK of it Qantas. You run a program, we pays our money, now honour your side of the bargain!
And shopping!!
My ongoing list of outstanding points claims normally runs at 4 to 10 items minimum.
Serial offenders include Kogan (one claim in particular is now 48 weeks old!!), Appliances Online and others. Ebay on the other hand is good.
This is a Qantas problem as they refuse to hold these recalcitrant sellers to account.
I'm tired of pro forma responses from Qantas telling me "we will respond in 5 days" and never hearing from them.
I'm tired of complaints forms being ignored!
Personally, I think Qantas is the second worse customer service organisation (to Telstra) in Oz, but we have no choice and they know it - which makes their lousy service even more reprehensible...100 day refunds anyone...
Any thoughts? And please don't use Covid as a excuse...
I'm tired of having to continually chase up Qantas for points and status credits, particularly from shopping and Jetstar flights.
Once in a blue moon I receive my Jetstar points and SC's within 48 hours which proves it can be done, however I normally have to chase and chase these thru missing points claims - sometimes for 20+ flights per year.
I am SICK of it Qantas. You run a program, we pays our money, now honour your side of the bargain!
And shopping!!
My ongoing list of outstanding points claims normally runs at 4 to 10 items minimum.
Serial offenders include Kogan (one claim in particular is now 48 weeks old!!), Appliances Online and others. Ebay on the other hand is good.
This is a Qantas problem as they refuse to hold these recalcitrant sellers to account.
I'm tired of pro forma responses from Qantas telling me "we will respond in 5 days" and never hearing from them.
I'm tired of complaints forms being ignored!
Personally, I think Qantas is the second worse customer service organisation (to Telstra) in Oz, but we have no choice and they know it - which makes their lousy service even more reprehensible...100 day refunds anyone...
Any thoughts? And please don't use Covid as a excuse...