Who else has to regularly chase up Qantas for points & status credits owed....

[ABC]

Hi all,
Just to add to this thread I’m tearing my hair out trying to have credits applied for 2 BA flights in July and August. By a minor miracle I have boarding passes for both flights and a paper receipt from a heathrow ticket change which I have had to send on multiple occasions to QFF. QF have now somehow credited both flights as discount economy, but I upgraded both flights to business class by paying cash to make the fare change. The QF FF call centre have repeatedly tried to tell me these are classic upgrade rewards and aren’t eligible for points and status credits for business flights. I’ve read out the definition of what a classic upgrade reward is but they can’t seem to understand that these were paid with cash and don’t fit this definition and treatment under the QFF terms and conditions. Today I’ve asked BA for reissues of the ticket and letters confirming I’ve flown to see it that can help. I’ve also lodged complaints with QF as this is just ridiculous.
Any words of wisdom would be very much appreciated!

I know if you upgrade a paid BA flight with cash from economy to business you get the business class tier points and avios when you credit to BA Executive Club, but from what I recall when crediting a BA flight to most other Oneworld frequent flyer programmes (which I have always assumed included QFF) you only get miles/status credits for the underlying fare, not the upgraded one. If that is the case, then QFF may be correct in only awarding economy points and status credits.

It is a long time since I have upgraded a BA flight with cash, but from what I remember it booked into U class which I think is the same class that BA use for business award flights which may explain why the QFF call centre are seeing it as a classic upgrade reward.

 

[garybatz]

Similar here from a BA flight in Europe last month. I did the missing points claim online, after only about a week got a response saying unsuccessful as already credited to Qantas or other airline FF account. Checked my QF and BA accounts - nada. Rang the service centre, guy was helpful as far as he could, asked that I send boarding pass and BA reservation to the FF email address. I have the boarding pass in my Apple Wallet, I discovered that when you open it up fully it shows which FF account the flight was to be credited to. Included a screen shot of that in my email. Also a screen shot of my BA account showing no transactions since February 2022.

Now waiting for their response.

Update - this morning I emailed the Qantas FF team about my other missing points claim that had been sitting in the system for over a month, including with the email copies of my BA reservation, boarding pass and a screenshot of my BA FF account showing no activity. A few hours later got an email back saying they had credited the flight to my QF account, just checked and yes points and SCs are there

Still nothing on my earlier claim, so have emailed again referring to my previous email.

 

[AIRwin]

Update - this morning I emailed the Qantas FF team about my other missing points claim that had been sitting in the system for over a month, including with the email copies of my BA reservation, boarding pass and a screenshot of my BA FF account showing no activity. A few hours later got an email back saying they had credited the flight to my QF account, just checked and yes points and SCs are there

Mine is still not yet 8 weeks from the flight... Should I wait before emailing to follow up on my claim?

 

[garybatz]

Mine is still not yet 8 weeks from the flight... Should I wait before emailing to follow up on my claim?

I think after 8 weeks you'd be justified in emailing them.

 

[SYD]

I know if you upgrade a paid BA flight with cash from economy to business you get the business class tier points and avios when you credit to BA Executive Club, but from what I recall when crediting a BA flight to most other Oneworld frequent flyer programmes (which I have always assumed included QFF) you only get miles/status credits for the underlying fare, not the upgraded one. If that is the case, then QFF may be correct in only awarding economy points and status credits.

It is a long time since I have upgraded a BA flight with cash, but from what I remember it booked into U class which I think is the same class that BA use for business award flights which may explain why the QFF call centre are seeing it as a classic upgrade reward.

It‘s been a while since I’ve done it, but I used to get J pts/SCs on those paid Y -> J upgrades. Well at least the ones that appear in MMB on ba.com.

They can be quite good SC earners. The catch is your booking becomes non-refundable.

 

[bPeteb]

I'm waiting for a response to a request for DSC owed on just flown J BNE-CHC. Originally booked March 21 then cancelled by QF in December. Rebooked on credit with same PNR in Feb this year.

 

[PineappleSkip]

Originally booked March 21

The March 2021 DSC offer? That was domestic only and reqiured all flights to be taken by 28 Feb 2022?
Thread - DSC ending March 2021

cheers skip

 

[bPeteb]

The March 2021 DSC offer? That was domestic only and reqiured all flights to be taken by 28 Feb 2022?
Thread - DSC ending March 2021

cheers skip

It was a targeted one Skip. I'll have the email somewhere but I think I'm going to be out of luck. It's 160 that would very much help getting to 14,000. Finally through 10,000 with the flights without dsc

 

[Sinminkles]

I know if you upgrade a paid BA flight with cash from economy to business you get the business class tier points and avios when you credit to BA Executive Club, but from what I recall when crediting a BA flight to most other Oneworld frequent flyer programmes (which I have always assumed included QFF) you only get miles/status credits for the underlying fare, not the upgraded one. If that is the case, then QFF may be correct in only awarding economy points and status credits.

It is a long time since I have upgraded a BA flight with cash, but from what I remember it booked into U class which I think is the same class that BA use for business award flights which may explain why the QFF call centre are seeing it as a classic upgrade reward.

Yes that’s right. They go to U. I paid the extra on check in online for IB to business (as needed a second checked bag) and noted that it as changed to U class fare.
As this is amongst all the other missing credited fares, I’ve no idea what this would have credited as automatically!

 

[Sinminkles]

I note now that apple and/or British Airways have enhanced away the fare code from the apple wallet/pass. It’s still there for Iberia.

Very annoying that these airlines cannot simple have the fare code on the itinerary like American do.

 

[Sinminkles]

Hello again.
So I have finally called up and very quickly got to speak to someone who was brilliant. They have credited everything as it should be using the Previously submitted documents, as well as noting my upgraded fare should be credited.

 

[LondonAussie]

Glad to hear they got it sorted for you finally! If only you could ask for direct contact details and speak to them everytime!!

 

[AIRwin]

Finally called QF about my claim for BA flights in August and was told to:

• Email a copy of the e-ticket and boarding passes
• Wait for the automatic acknowledgement with the Service Request number
• Call back with the SR number so that the claim can be processed over the phone

Points and status credits posted instantly!

 

[Sinminkles]

And in more good news. I had some intl and domestic Iberia flights last week and they have automatically credited already!

 

[LondonAussie]

I've started receiving automated-looking emails for the online claims I lodged 6-12 months ago. They say that my claim has been processed and was unsuccessful because the points were already awarded.

 

[Sinminkles]

I've started receiving automated-looking emails for the online claims I lodged 6-12 months ago. They say that my claim has been processed and was unsuccessful because the points were already awarded.

Likewise! Just had four emails with the same result “Your claim for missing Qantas Points submitted on 15-Apr-2022 has been processed but was UNSUCCESSFUL - NO MATCH ON BOOKING NAME OR FLIGHT.”

Although these have all been resolved and added by Qantas contact centre!

 

[garybatz]

Update - this morning I emailed the Qantas FF team about my other missing points claim that had been sitting in the system for over a month, including with the email copies of my BA reservation, boarding pass and a screenshot of my BA FF account showing no activity. A few hours later got an email back saying they had credited the flight to my QF account, just checked and yes points and SCs are there

Still nothing on my earlier claim, so have emailed again referring to my previous email.

It had been a few weeks since I sent my second email so two days ago I called QF. Not sure which call centre I got (I'm currently Platinum so got through quickly) but the person I spoke to was very helpful. She could see my two emails with all of the attachments showing details of my BA flight yet to credit, advised me nothing else was needed and to expect to see the flight credited within 24 hours. Sure enough it was there in my account the next morning.

I got the impression things are just getting lost in the system, the operator said everything was there so really should have been actioned when received.

 

[kyle]

Flew BA 2 weeks ago and yet to see the QFF points.

Guess what? The 170 points from the BA flight appeared 4 days ago! That's 3 months later! But I didn't ring up or submit my boarding pass.

 

[LondonAussie]

I think it might be finally fixed?! Points and SC's for 2 BA flights I forgot about from earlier this year have just showed up in my account a few days ago.

 

[liamg]

Been chasing an AA flight for almost two months (it wasn’t a flight I was booked for - I was on standby and managed to get an early flight).

At first they wanted the full itinerary, not just the boarding pass (fine), but after four “hello???” emails wondering why they haven’t replied they tell me the name on my QFF account doesn’t match the name on my ticket.

Totally absurd given the rest of the flights on this itinerary credited fine and all my TA booked flights are under that name (with my full middle name, whereas my QFF account has only my middle initial).

Dealing with these people is Kafkaesque.