What cheeses me off

[VPS]

Incompetent people

Doing travel claim and can't log into the NIB portal so they said just email them the info and I said isn't there a form. Nope no form was the response

Emailed details and get a response - you need to fill out the form. Of course there is always an effing form so now filling out the form

Sigh

PS just in case it's not clear I am ready to come home
Grumpy old woman

 

[RooFlyer]

Doing travel claim and can't log into the NIB portal

NIB. I am looking to cancel my annual policy with them as I have found a better one that includes my medical conditions (southern Cross).

I called NIB with a question that if I cancelled would there be a pro rata reimbursement of my premium?

Agent: Oh, that requires a whole bunch of information. I’ll send you an email with the information you need to send. Me: But I only want to know if it’s the policy to reimburse or not? Them: No, you’ll have to answer the email.

Email came with a whole bunch of absolutely irrelevant questions which I just put – – against.

Reply from them, sorry we can’t help you with this one. Please call.

Next agent answered perfectly straightforward. Yes and if you send us the proof that you’re returned to Australia, we will reimburse from the date you return.

NIB

 

[DejaBrew]

NIB. I am looking to cancel my annual policy with them as I have found a better one that includes my medical conditions (southern Cross).

I called NIB with a question that if I cancelled would there be a pro rata reimbursement of my premium?

Agent: Oh, that requires a whole bunch of information. I’ll send you an email with the information you need to send. Me: But I only want to know if it’s the policy to reimburse or not? Them: No, you’ll have to answer the email.

Email came with a whole bunch of absolutely irrelevant questions which I just put – – against.

Reply from them, sorry we can’t help you with this one. Please call.

Next agent answered perfectly straightforward. Yes and if you send us the proof that you’re returned to Australia, we will reimburse from the date you return.

NIB

Well that was way harder than it needed to be....