Watched Threads Email Notifications

[get me outta here]

When I get a personal message / conversation, it used to show the content. That doesn't show now. Are 'we' still considering email previews on watched threads?

 

[TheRealTMA]

When I get a personal message / conversation, it used to show the content. That doesn't show now. Are 'we' still considering email previews on watched threads?

It's a pretty poor response we have had on this issue.

All requests for these to return seem to fall on deaf ears. Admin is not listening to the members.

Maybe they are excessively concerned about losing advertising revenue for adds on pages when the page is accessed?

 

[admin]

It's a pretty poor response we have had on this issue.

All requests for these to return seem to fall on deaf ears. Admin is not listening to the members.

Maybe they are excessively concerned about losing advertising revenue for adds on pages when the page is accessed?

Since we made the change you are referring to, we have had very few (actually zero, I think) complaints that members are not receiving notifications from threads they have subscribed to. Prior to making the change we were getting complaints virtually every day.

I understand and acknowledge that you (and maybe one or two other members) don't like this change, but this is the way its going to be. Sorry.

 

[TheRealTMA]

Since we made the change you are referring to, we have had very few (actually zero, I think) complaints that members are not receiving notifications from threads they have subscribed to. Prior to making the change we were getting complaints virtually every day.

I understand and acknowledge that you (and maybe one or two other members) don't like this change, but this is the way its going to be. Sorry.

No actually the email notifications still do not work correctly in our experience.

Still believe we are being treated like mushrooms and it's based on greed for advertising revenue.

 

[support]

Two things:

No actually the email notifications still do not work correctly in our experience.

Since we began getting reports of issues I have subscribed to more threads than I wanted to and have had zero issues following the protocol that whenever you get an email, login and acknowledge it.

Now, if you are having troubles with this we encourage you to keep us updated about how a thread notification worked, followed by how it failed, so we can get to the bottom of it. But if you don’t contact us with issues, then we simply don’t know.

Since the change this thread discusses was implemented, there have been no more emails come to me about email notifications not working.

Still believe we are being treated like mushrooms and it's based on greed for advertising revenue.

As you are a subscriber to the forum and pay for the privilege of not seeing ads, the idea that we are using you is fundamentally flawed. That said, some people believe in aliens so believe what you want, it doesn’t make it true.

 

[TheRealTMA]

As you are a subscriber to the forum and pay for the privilege of not seeing ads, the idea that we are using you is fundamentally flawed. That said, some people believe in aliens so believe what you want, it doesn’t make it true.

So good to see the opinions of a number of regular contributors are highly valued. Many thanks. You will go far insulting the views of subscribers.

There’s no reason why subscribers can’t have previews. If you maintain that position you need to spend your income from subscribers on a competent programmer who can resolve the issue.

 

[Dr Ralph]

No actually the email notifications still do not work correctly in our experience.

.

Agree. Notifications are still not functioning correctly. I think you'll find that people just got sick of reporting the same issue as nothing appeared to change.

I'd definitely like to see the preview function returned. I don't believe that it's just one or two members who share this view.

 

[TheRealTMA]

Agree. Notifications are still not functioning correctly. I think you'll find that people just got sick of reporting the same issue as nothing appeared to change.

I'd definitely like to see the preview function returned. I don't believe that it's just one or two members who share this view.

Agreed. It seems Support is more inclined to focus on the attacking the dissenting views of the paying membership than addressing the actual issues, unfortunately. Maybe there are more adults in management who can assist with addressing the problems and supporting what the members are asking for?

 

[pagingjoan]

If it is not way too late, could I add a belated vote for including content in email notifications, please?
I do understand that those directly involved in managing the site and moderating posts, will have less of an issue with logging on after each email notification and checking the content, as they will have built that time and effort into their working day.

However, for those of us for whom AFF is an interesting diversion that needs to be slotted in to time available around the edges of other demands, it was a welcome development to have the content shown in the email notification. If the content had substance, then it was easy to log in, follow the discussion more closely and possibly contribute. If it was along the lines of "Congratulations from me, too" or "Welcome from me, too" or even just "Me, too!", then the comment was noted but needed no follow up. All done in the blink of an eye.

I have just opened three consecutive email notifications that required log in and then turned out to be variations on the above, with predictable reactions from this reader.

I am also finding strange variations in the Alerts that show up when logging in. Sometimes, they don't show unread posts in threads that I am following, and I trip over those by accident. More often, though, they will show a number of alerts - this evening, it was 12! - and give a list of threads and posters but no content, of course, so that requires clicking through each of them. When I do that, I find that I have usually read most if not all of them. I doubt that is the intended process?

Just my thoughts. Probably cranky, after a day full of "stuff".

 

[support]

If the content had substance, then it was easy to log in, follow the discussion more closely and possibly contribute. If it was along the lines of "Congratulations from me, too" or "Welcome from me, too" or even just "Me, too!", then the comment was noted but needed no follow up.

The problem with that user behaviour is that if you do not acknowledge a notification you will not receive any further notifications. So in your example, someone says “Me, too!”, which is ignored and then someone posts some real content but you will not receive a notification for that content because you didn’t acknowledge the first notification.

Anyway, the decision has been made (see post #43).

 

[TheRealTMA]

The problem with that user behaviour is that if you do not acknowledge a notification you will not receive any further notifications. So in your example, someone says “Me, too!”, which is ignored and then someone posts some real content but you will not receive a notification for that content because you didn’t acknowledge the first notification.

Anyway, the decision has been made (see post #43).

“Anyway” - excellent response.

We all understand the very small point of acknowledgement you make, as is the same with most forums. Please don’t address the real issue as posted by members but do stick to the party line. The unilateral decision despite the views of loyal AFF members, plus the condescending views of “support” to members who give feedback is very poor.

 

[pagingjoan]

The problem with that user behaviour is that if you do not acknowledge a notification you will not receive any further notifications. So in your example, someone says “Me, too!”, which is ignored and then someone posts some real content but you will not receive a notification for that content because you didn’t acknowledge the first notification.

Anyway, the decision has been made (see post #43).

Hmmm.
I suppose that I should focus on "Anyway, the decision has been made (see post #43)".

But I do need to point out that the "behaviour", where I am receiving Alerts for umpteen posts that I have read and "acknowledged" post-dates the change to the email notifications. It applies where there is no content included in the email, and I log on and read the post - but then am still greeted with multiple Alerts to messages that I have read.

Is there something that I can - or should - be doing differently?

 

[support]

But I do need to point out that the "behaviour", where I am receiving Alerts for umpteen posts that I have read and "acknowledged" post-dates the change to the email notifications. It applies where there is no content included in the email, and I log on and read the post - but then am still greeted with multiple Alerts to messages that I have read.

Is there something that I can - or should - be doing differently?

Have you followed the advice on resetting notification views since the switchover for threads that were previously 'watched'?

Housekeeping on Xenforo

If all that has been done I'll have to take a look more closely at your situation.

 

[get me outta here]

I wish other forum members had voiced any opinion on the issue.

 

[Mr_Orange]

My watched threads email notifications have gone missing again. These are for threads that I have successfully received notifications for since the move to XenForo. Two threads in the Amex forum were guilty here. There may be others, but I don't know how to find that out, whereas I used to with vBulletin.

 

[pagingjoan]

Have you followed the advice on resetting notification views since the switchover for threads that were previously 'watched'?

Housekeeping on Xenforo

If all that has been done I'll have to take a look more closely at your situation.

Will have another look and see if I have missed a step.

 

[TheRealTMA]

So why can’t AFF with 40k members and that comes from those who subscribe include this option for email previews from paying members?

Full Message Text Permission

Too many Aliens?

 

[support]

So why can’t AFF with 40k members and that comes from those who subscribe include this option for email previews from paying members?

Full Message Text Permission

Too many Aliens?

Thank you for the suggestion.

We are putting this add-on through its paces now to make sure it does not interfere with any other add-ons we are using. If testing goes well, it will be installed in due course.

 

[Mr_Orange]

Thank you for the suggestion.

We are putting this add-on through its paces now to make sure it does not interfere with any other add-ons we are using. If testing goes well, it will be installed in due course.

Why replace native functionality with an add-on? Makes no sense!!

 

[support]

Why replace native functionality with an add-on? Makes no sense!!

The add-on actually includes an option to always send watched email notifications, which is not native functionality. This alone could solve issues that members have spoken out about where they don't get subsequent notifications of replies to a thread, because they have not viewed the first notification.