Warning on luggage allowance and upgrade - QF

[Dave Noble]

Earlier this week , I booked a BNE-SYD in K class which I promptly upgraded using points to U class

I booked the upgrade specifically due to having 44Kg of lugagge and the 23Kg plus 15Kg allowance was going to leave me with a $60 excess fee . With the business class allowance , would have 45Kg and no excess

5000 points for business class and to save $60 seemed a good deal

On check in at BNE , the agent was insistent that I owed $60 in excess fees due to having a 38Kg allowance. Eventually after discussion with AOC and him having done a dummy redemption booking in U class he saw that U booking does allow 45 Kg and he waived the fee

I contacted QF Customer Care on the following day and after investigation, the agent came back and confirmed that an upgraded ticket should get the business allowance. It seems that when an upgrade is assigned the ticket doesn't get updated to reflect the higher allowance and is something that needs to be addressed and fixed

Just a warning to anyone that is planning upgrades to get the additional allowance that may need to pay excess and extract it out of customer relations after the event

Dave

 

[chrizzz14]

im surprised you even got a response from qantas customer service! ive written 4 emails in 3 weeks and still no response..

 

[v8Statesman]

im surprised you even got a response from qantas customer service! ive written 4 emails in 3 weeks and still no response..

Out of interest, what is your FF level?

 

[Dave Noble]

im surprised you even got a response from qantas customer service! ive written 4 emails in 3 weeks and still no response..

I phoned rather than use email

Dave

 

[chrizzz14]

only a silver club member.... but should that really matter?

 

[simongr]

Should it matter? I am not so sure. Does it matter? Then yes and possibly hell yes! QF are taking care of their best customers best - we may not agree with how they measure that, but that is the measure and all companies take care of their "best " customers the best way they know how...

 

[NM]

I thought I may get a chance to test this out tonight as I had a B fare booking upgraded with points and my AA EXP number in the booking. So for economy I would have been limited to 23kg. My checked bag weighed in at 22.8kg. I decided my wheelie briefcase and backpack will be carry-on for tonight's flight.

 

[ozmerish]

Was on QF611 yesterday BNE-MEL.

Upon arriving at BNE amongst the folk being rescanned due to the security breach, I went to check in my bag. It weighed 26.3kg. Staff advised I was overweight although I had my QF gold in the booking. He allowed to bag to go through. My understanding was that with QP membership and SG, 30kg was the allowance.

He then asked to weigh my carryon. I complied and it weighed in at 10.4kg. He informed me that this was overweight and that QF was being sued by a pax that was injured by an overweight carryon and spot checks were now being conducted. If I was checked and carry on weighed, I would be offloaded and forfeit my ticket.

 

[Dave Noble]

Was on QF611 yesterday BNE-MEL.

Upon arriving at BNE amongst the folk being rescanned due to the security breach, I went to check in my bag. It weighed 26.3kg. Staff advised I was overweight although I had my QF gold in the booking. He allowed to bag to go through. My understanding was that with QP membership and SG, 30kg was the allowance.

The allowance for Gold is 23Kg base plus 10Kg for Gold giving a total allowance of 33Kg. With a gold membership number in the booking there should be no issue checking in

He then asked to weigh my carryon. I complied and it weighed in at 10.4kg. He informed me that this was overweight and that QF was being sued by a pax that was injured by an overweight carryon and spot checks were now being conducted. If I was checked and carry on weighed, I would be offloaded and forfeit my ticket.

Can hardly complain about not being allowed 10Kg if the max allowed is 7Kg, though would be interesting to see whether a civil claim against QF for loss of value of ticket would stand up in court

Dave

 

[serfty]

... He then asked to weigh my carryon. I complied and it weighed in at 10.4kg. He informed me that this was overweight ...

The thing is, with Qantas Domestic Jet travel within Australia, you can have 2 bags up to 7Kg.

I would have simply split the contents into two "bags" ... perhaps using a plastic shopping bag as my second item.

 

[Dave Noble]

The thing is, with Qantas Domestic Jet travel within Australia, you can have 2 bags up to 7Kg.

I would have simply split the contents into two "bags" ... perhaps using a plastic shopping bag as my second item.

Depending on the size of the bags. If having a carry on piece that is > 105cm , then only 1 piece is permitted but why not actually turn up with a valid carry on in the 1st place

Dave

 

[straitman]

Depending on the size of the bags. If having a carry on piece that is > 105cm , then only 1 piece is permitted but why not actually turn up with a valid carry on in the 1st place

Dave

Dave,

Have you never had overweight or dimension luggage either deliberately or accidently :?:

We are not all perfect and occasionally these things slip through.

 

[Dave Noble]

Dave,

Have you never had overweight or dimension luggage either deliberately or accidently :?:

We are not all perfect and occasionally these things slip through.

I purchased carryon luggage v carefully so that it would meet the size requirements and carry on only that which I need to carry on and am pretty careful with planning when it comes to checked luggage ( hence how I ended up with 44Kg for the flight BNE-SYD )

I would suggest that it is quite easy to tell if the carry on is likely to be more than 7Kg and support enforcement of rules of oversize/overweight carry on luggage. Don't want australia travel to turn into the nightmare of US travel where needing to get on early to stand a chance of finding space for carry on luggage or risk having a 15Kg item falling out on me

Dave

 

[straitman]

I rest my case :!:

 

[Dave Noble]

I rest my case :!:

huh. I wouldn't become a barrister then

 

[serfty]

... I would suggest that it is quite easy to tell if the carry on is likely to be more than 7Kg and support enforcement of rules of oversize/overweight carry on luggage. ...

I don't disagree with this - I was indicating there is a simple solution should ozmerish (or anyone else) encounter the same situation.

It's like the old rule: "Spare laptop batteries (or generally anything else) carried in one's pockets 'have no weight'!".

 

[Dave Noble]

I don't disagree with this - I was indicating there is a simple solution should ozmerish (or anyone else) encounter the same situation.

As long as the carryon piece is not >105Cm then, yes, using a second bag is an option. If using the allowed size of >105 to a max of 115cm, then only 1 piece is permitted

Dave

 

[straitman]

I don't disagree with this - I was indicating there is a simple solution should ozmerish (or anyone else) encounter the same situation.

It's like the old rule: "Spare laptop batteries (or generally anything else) carried in one's pockets 'have no weight'!".

I don't disagree with this either Ross. I was just trying to get Dave to agree that it is very easy to unintentionally and consequently unknowingly go over the 7kg limit by a small amount.

 

[Dave Noble]

I don't disagree with this either Ross. I was just trying to get Dave to agree that it is very easy to unintentionally and consequently unknowingly go over the 7kg limit by a small amount.

I can def agree that it is easy to go slightly over inadvertently, but I don't call 50% over ( 10.4Kg) as being slightly over. Slightly over is easy to deal with by just sticking into checked luggage or , if having carry on < 105Cm ) by taking a 2nd piece

Dave

 

[openseat]

I would suggest that it is quite easy to tell if the carry on is likely to be more than 7Kg and support enforcement of rules of oversize/overweight carry on luggage. Don't want australia travel to turn into the nightmare of US travel where needing to get on early to stand a chance of finding space for carry on luggage or risk having a 15Kg item falling out on me

Dave

I agree with you - the limits are there for a safety reason and should be rigorously enforced.

I fear that QF planes are turning towards the US style if recent, purely anecdotal, experience is anything to go by.