Hi Folks - A followup on the perception that Qantas look after companies/flyers that utilise their product, which I and several others really question.
My experience as a 5 year QF Plat has seen the following "wonderful Qantas experiences(these incidents are all in last 2 years)
1. Suffer an electric shock in the SYD Int QClub - this took Qantas Cust Care a significant amount of time (3 weeks plus)to reply to and only after the Regulator intervened and commenced an investigation - received a small voucher and letter letting me know that they are trying to "do better" inb the area of Safety!
2. QF J - Syd - LHR (Business class bags sent to SNG), dont worry got a small overnight pack with two tampons and boxer shorts - tampons must have been available instead of ear plugs! (I am male by the way)
3. SYD - DRW (J) - 8 PAX bags (all J) left off AC
4. SYD - DRW (J) - no meals in J - actually provided Crew meals for J PAX
5. SYD - LHR (J) - Both sectors no elect supply or video feed in LHS A/C - appears electrical system U/S - had been in log for seven sectors - no LAME's in SYD avail to review! Sighted log myself so no excuses
6,7,8,9 - too lengthy to mention however for all of the SNAFU's from Qantas I must say that I have been provided with a hamper (four items of which were out of date), a dinner to the value of $200 and an offer to reimburse any reasonable medical expenses for the electric shock!!
We spend some $85K p.a on QF and have not received any rerasonable level of response or indeed care from Platinum Customer Care.
Not upset or a whinger however would like to set the record straight
Love the posts - keep it up
