Dave Noble
Senior Member
- Joined
- Oct 10, 2005
- Posts
- 6,419
Earlier this week , I booked a BNE-SYD in K class which I promptly upgraded using points to U class
I booked the upgrade specifically due to having 44Kg of lugagge and the 23Kg plus 15Kg allowance was going to leave me with a $60 excess fee . With the business class allowance , would have 45Kg and no excess
5000 points for business class and to save $60 seemed a good deal
On check in at BNE , the agent was insistent that I owed $60 in excess fees due to having a 38Kg allowance. Eventually after discussion with AOC and him having done a dummy redemption booking in U class he saw that U booking does allow 45 Kg and he waived the fee
I contacted QF Customer Care on the following day and after investigation, the agent came back and confirmed that an upgraded ticket should get the business allowance. It seems that when an upgrade is assigned the ticket doesn't get updated to reflect the higher allowance and is something that needs to be addressed and fixed
Just a warning to anyone that is planning upgrades to get the additional allowance that may need to pay excess and extract it out of customer relations after the event
Dave
I booked the upgrade specifically due to having 44Kg of lugagge and the 23Kg plus 15Kg allowance was going to leave me with a $60 excess fee . With the business class allowance , would have 45Kg and no excess
5000 points for business class and to save $60 seemed a good deal
On check in at BNE , the agent was insistent that I owed $60 in excess fees due to having a 38Kg allowance. Eventually after discussion with AOC and him having done a dummy redemption booking in U class he saw that U booking does allow 45 Kg and he waived the fee
I contacted QF Customer Care on the following day and after investigation, the agent came back and confirmed that an upgraded ticket should get the business allowance. It seems that when an upgrade is assigned the ticket doesn't get updated to reflect the higher allowance and is something that needs to be addressed and fixed
Just a warning to anyone that is planning upgrades to get the additional allowance that may need to pay excess and extract it out of customer relations after the event
Dave