Last Sunday I was on a Virgin Blue flight MEL-CBR (DJ725) scheduled to leave at 8.20pm. I had spent a couple of hours in the QP (as guest of colleague) doing some work on the laptop before going back across to T1 to board at around 7.50pm. i checked the screen for my gate and the flight had been delayed with revised ETD of 10.10pm.
I asked at the service desk what the issue was and apparently a aircraft was unserviceable and another had to be brought in. (i assume from elsewhere). The CSA apologised and said her mgr would be up shortly with some delay vouchers for dinner etc if we waited. I asked if I could just go back across to the QP to continue working until the scheduled departure but no I had to wait in the terminal in case there were 'announcements' to be made. I waited on nearby seats when about 15 mins later the same CSA came across and curtly informed me that they had decided not to bother issuing vouchers as the delay was under the 2 hour threshold which apparently exists. (scheduled delay was 1 hr 50 mins) which I thought was just plain rude. After this I asked again if I could go back to the QP to do my work as I needed wireless. Same answer, No. So I asked if i could be let into the DJ equivalent to give me a desk to work at with wireless and she refused again (i asked when i first spoke with her as well).
I understand delays happen sometimes and I made it clear that I wasn't annoyed* at her or because of the delay but the fact that she provided no remedy whatsoever after having initially promised to and after I provided alternatives, neither which would have been too difficult, she still did nothing to help.
This year in 5 DJ flights i have done i would have been delayed for easily 6hrs in total whereas the 17 QF flights i've done i would have not lost anymore than 1.5 hrs.
Are there any suggestions out there? Am I being unreasonable in expecting some sort of simple help when I am being messed around with a delay like this or not? From the experiences of others is it likely to do any good if i follow it up?
[* edited by NM to remove profanity-filter workaround]
I asked at the service desk what the issue was and apparently a aircraft was unserviceable and another had to be brought in. (i assume from elsewhere). The CSA apologised and said her mgr would be up shortly with some delay vouchers for dinner etc if we waited. I asked if I could just go back across to the QP to continue working until the scheduled departure but no I had to wait in the terminal in case there were 'announcements' to be made. I waited on nearby seats when about 15 mins later the same CSA came across and curtly informed me that they had decided not to bother issuing vouchers as the delay was under the 2 hour threshold which apparently exists. (scheduled delay was 1 hr 50 mins) which I thought was just plain rude. After this I asked again if I could go back to the QP to do my work as I needed wireless. Same answer, No. So I asked if i could be let into the DJ equivalent to give me a desk to work at with wireless and she refused again (i asked when i first spoke with her as well).
I understand delays happen sometimes and I made it clear that I wasn't annoyed* at her or because of the delay but the fact that she provided no remedy whatsoever after having initially promised to and after I provided alternatives, neither which would have been too difficult, she still did nothing to help.
This year in 5 DJ flights i have done i would have been delayed for easily 6hrs in total whereas the 17 QF flights i've done i would have not lost anymore than 1.5 hrs.
Are there any suggestions out there? Am I being unreasonable in expecting some sort of simple help when I am being messed around with a delay like this or not? From the experiences of others is it likely to do any good if i follow it up?
[* edited by NM to remove profanity-filter workaround]