Using Office Outlook in QP's | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Using Office Outlook in QP's

Status
Not open for further replies.

Gazza

Member
Joined
Feb 5, 2006
Messages
122
Dumb question time

When internet acces was pay as you go in the lounge i could send/receive e-mails using Outlook. Now i cant. Anyone know why?

Yes- i can acces the web
No - i cant download/send e-mails

Gazza
 

simongr

Enthusiast
Joined
Jul 10, 2006
Messages
14,229
Were you using a VPN to access a corporate network previously?
 

Evan

Established Member
Joined
Dec 26, 2006
Messages
3,168
Possibly an iPass client ?
iPass can look like a normal login but is actually a VPN connection to your corp network, you can still use iPass now if you want to.

E
 

NM

Moderator
Joined
Aug 27, 2004
Messages
15,806
Flights
My Map
Evan said:
Possibly an iPass client ?
iPass can look like a normal login but is actually a VPN connection to your corp network, you can still use iPass now if you want to.

E
iPass is not a corporate VPN. Its just a client application that identifies available connection methods and uses iPass account credentials to provide internet access via a third party provider (Telstra in this case) while providing cerntalised billing.

Some corporate remote access solutions when launch a VPN client after the iPass client has completed the connection and authentication process. But the VPN is separate to the iPass client.

The iPass client can be customised (in cooperation with iPass themselves) to require certain other operating conditions to be established, such as an operational personal firewall with specific configurations, presence of virus protection utilities with current signature files, and even the establishment of a corporate VPN tunnel within a certain amount of time after the iPass connection is completed.

Also note that due to marketing limitations, iPass services marketed in Australia do not include Telstra WiFi hotspots in the base fee structure. However, if sold to a company that is not based in Australia, the Telstra WiFi hotspots (such as McDonalds stores) are included in the service. So if this person used to have access to the Telstra WiFi hotspots in the Qantas Club lounges using an iPass account, their account must be part of a corporate deal based outside Australia. I expect this is because Telstra want to sell the service themselves to Australian customers, and not allow iPass to compete with them locally.

If the person can surf the net, then the iPass client is not getting in the way of being able to access email via Outlook.
 

Evan

Established Member
Joined
Dec 26, 2006
Messages
3,168
I was just trying to keep it simple as a possible reason to the OP, i know iPass is not a VPN but it is very comon to have it used as a front-end to a VPN for atleast a few larger corps in AU and around the world. iPass is also used to connect even at non iPass free internet access hostspots. Just the way i have seen it configured before on my travels.
(The use of the Cisco VPN for example can be completely hidden by iPass if you want to, even installs its own version of the VPN software in a different directory !)

And if your interested i work for a company that has exactly a deal to allow access in all iPass locations.

I am sure if i started speaking about my specific area of IT in detail everybody would fall asleep :) so i try to avoid anything technical unless anybody actually wants to know.

E
 

NM

Moderator
Joined
Aug 27, 2004
Messages
15,806
Flights
My Map
Evan said:
iPass is also used to connect even at non iPass free internet access hostspots. Just the way i have seen it configured before on my travels.
In fact that is exactly how I am using it right now from my home WiFi network. I use it to select between the 3 different SSIDs I run here.
 

serfty

Moderator
Joined
Nov 16, 2004
Messages
40,559
Flights
My Map
Using VPN at QP's.

Two Methods I use are:
  1. Commandeer a QP PC, disconnect the network cable and plug it in to Laptop. I can then either:
      • Power up Laptop,
      • fire up the VPN securie connection gateway,
      • then log in,
      or
      • Power up the lap top 'offline';
      • then apply the VPN secure connection.
  2. WiFi
    • Find a comfortable position and
    • fire up the laptop 'offline'.
    • Use Wifi connection and fire up Internet Browser,
    • the Telsta Free QP home page should appear.
    • Click the Blue Square logo in the page's centre to allow browsing
    • then apply the VPN secure connection.
Using the WiFi, the trick is to log into Telstra First as described otherwise your VPN will not work.
 

wallacej

Active Member
Joined
Dec 3, 2006
Messages
798
Flights
My Map
I have no problem with receiving email, but sending is another story.

The message will appear to be sent, then I will get an email back saying that the message I just sent has not been sent, along with some other tech details. So I take my messages in, respond, then send when I have hooked up my telstra wireless card, or back onto my own network??

Currently gives me a good reason for a slow response :)
 

AnonymousCoward

Established Member
Joined
Dec 5, 2005
Messages
3,199
wallacej said:
I have no problem with receiving email, but sending is another story.

The message will appear to be sent, then I will get an email back saying that the message I just sent has not been sent, along with some other tech details. So I take my messages in, respond, then send when I have hooked up my telstra wireless card, or back onto my own network??
What protocols are you guys using to send email using Outlook?

If connecting back to an Exchange 2003/2007 server, then RPC over HTTPS (now called "Outlook Anywhere") works just fine. That tunnels everything over HTTPS. As mentioned earlier in the thread, ensure that you have "logged" in to the Telstra network first.

If you are using SMTP or IMAP, then perhaps the ports are being blocked? You may need to route the mail through a Telstra SMTP server
 

Flashback

AFF Supporter
Joined
Oct 29, 2006
Messages
8,665
Flights
My Map
AnonymousCoward said:
What protocols are you guys using to send email using Outlook?

If connecting back to an Exchange 2003/2007 server, then RPC over HTTPS (now called "Outlook Anywhere") works just fine. That tunnels everything over HTTPS. As mentioned earlier in the thread, ensure that you have "logged" in to the Telstra network first.

If you are using SMTP or IMAP, then perhaps the ports are being blocked? You may need to route the mail through a Telstra SMTP server
That's what I was about to suggest for wallacej, the other alternative is to use an authenticated SMTP address (YMMV as to whether your mail host supports this from hosts other than their own, FWIW iiNet seems to work a treat).
 

Shano

Established Member
Joined
Aug 17, 2006
Messages
1,229
Flights
My Map
I have no problem using Outlook over a VPN connection to our Exchange server. The other option I use if the VPN is a bit flaky is to use the Exchange webmail function.
 

wallacej

Active Member
Joined
Dec 3, 2006
Messages
798
Flights
My Map
Whilst I appreciate the feedback received in here, I hve read through the thread "what we do for a living" and there are a lot of it ppl here.

Unfortunately I don't understand most of what is written here, although I am sure it is all useful stuff.

I hae fumbled through, but still cant get it to work at DJ or QF lounges. My account is with bigpond.net.au - I can receive mail, but the send still bounces back as
550 relaying mail to xxxxxxxxxxx.com.au is not allowed - the x's being the @ part of the email address.

I sometime use iiNet dialup, but still get the same problem...

If someone can point me to a page where I can read step by step on how I set my mail up to send from any of these locations that would be great...
DJ Lounge
QF Lounge
iiNet dial up

...sorry ..feeling like I am a bit of a computer novice all of a sudden :oops:
 

Shano

Established Member
Joined
Aug 17, 2006
Messages
1,229
Flights
My Map
wallacej said:
Unfortunately I don't understand most of what is written here, although I am sure it is all useful stuff.....
You are not alone...
 

wallacej

Active Member
Joined
Dec 3, 2006
Messages
798
Flights
My Map
Thanks... I don't feel so isolated now.... struth, I panicked when my kids wanted to show me how to "rip and burn" things onto my laptop....then they weren't so interested when I wanted to add my 80's music...:p

 

rjphin

Newbie
Joined
Dec 24, 2006
Messages
8
wallacej said:
My account is with bigpond.net.au - I can receive mail, but the send still bounces back as
550 relaying mail to xxxxxxxxxxx.com.au is not allowed - the x's being the @ part of the email address.

I sometime use iiNet dialup, but still get the same problem...
In my experience, this error message is because your ISP mail servers (eg bigpond & iiNet) will only let you send messages when are connected to the net through them. There is nothing wrong with Outlook or your PC.

eg. To send mail through iiNet you must dial iiNet or use an iiNet broadband connection.

The only forseable solutions are to:
- Query Bigpond on why you are not allowed to send mail from a Telstra Hotspot.
- Send mail through your browser via the ISP website.
- Find a mail server not associated with an ISP.

In Microsoft's words, "These restrictions help prevent just anyone from using, or abusing, an e-mail server."
http://office.microsoft.com/en-us/outlook/HA011128331033.aspx

Cheers.
 

nlagalle

AFF Supporter
Joined
May 24, 2007
Messages
5,904
Flights
My Map
your issue is most likely that your ISP doesn't allow mail relaying from another domain. You have two choices:

In Outlook, specify the the outgoing server requires authentication (by default it is off). you'll have an option to use the same username/password as the incoming mail server.

Or change your outgoing mailserver to be mail.bigpond.com while you are in the QP. That will work too.

Nick
 
Status
Not open for further replies.

AFF on Air Podcast

  • The Qantas Oneworld Award – AIR015
    Sat, 13 Jul 2019 02:07:50 AEST
      Learn how to fly around the world using your Qantas Frequent Flyer points as Matt chats to James Green, an award travel consultant at Frequent Flyer Solutions. This episode ...
  • Qantas Frequent Flyer Changes – AIR014
    Sat, 29 Jun 2019 00:40:35 AEST
      Last week, Qantas announced a major shake-up to its Qantas Frequent Flyer program. In this episode, former Head of Loyalty at Malaysia Airlines, Mark Ross-Smith, joins Matt ...
  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...
  • Cheap Virgin Australia Business Class – AIR012
    Sat, 01 Jun 2019 03:05:28 AEST
      Find out how to get cut-price Virgin Australia Business Class tickets by buying and redeeming Etihad Guest miles! This episode also includes some listener Q&A and an interv ...
  • Star Alliance Status – AIR011
    Sat, 18 May 2019 09:39:41 AEST
      Find out how to easily earn Star Alliance Gold status with several different frequent flyer programs! This episode also includes an interview with John Blom, Australia’s ...

Community Statistics

Threads
81,990
Messages
1,895,969
Members
49,829
Latest member
tonyliew
Top