Using Office Outlook in QP's

Discussion in 'Airport Lounges' started by Gazza, Aug 21, 2007.

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  1. Gazza

    Gazza Member

    Feb 5, 2006
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    Dumb question time

    When internet acces was pay as you go in the lounge i could send/receive e-mails using Outlook. Now i cant. Anyone know why?

    Yes- i can acces the web
    No - i cant download/send e-mails

    Gazza
     

  2. simongr

    simongr Enthusiast

    Jul 10, 2006
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    Were you using a VPN to access a corporate network previously?
     
  3. Evan

    Evan Established Member

    Dec 26, 2006
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    Possibly an iPass client ?
    iPass can look like a normal login but is actually a VPN connection to your corp network, you can still use iPass now if you want to.

    E
     
  4. NM

    NM
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    Aug 27, 2004
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    iPass is not a corporate VPN. Its just a client application that identifies available connection methods and uses iPass account credentials to provide internet access via a third party provider (Telstra in this case) while providing cerntalised billing.

    Some corporate remote access solutions when launch a VPN client after the iPass client has completed the connection and authentication process. But the VPN is separate to the iPass client.

    The iPass client can be customised (in cooperation with iPass themselves) to require certain other operating conditions to be established, such as an operational personal firewall with specific configurations, presence of virus protection utilities with current signature files, and even the establishment of a corporate VPN tunnel within a certain amount of time after the iPass connection is completed.

    Also note that due to marketing limitations, iPass services marketed in Australia do not include Telstra WiFi hotspots in the base fee structure. However, if sold to a company that is not based in Australia, the Telstra WiFi hotspots (such as McDonalds stores) are included in the service. So if this person used to have access to the Telstra WiFi hotspots in the Qantas Club lounges using an iPass account, their account must be part of a corporate deal based outside Australia. I expect this is because Telstra want to sell the service themselves to Australian customers, and not allow iPass to compete with them locally.

    If the person can surf the net, then the iPass client is not getting in the way of being able to access email via Outlook.
     
  5. Evan

    Evan Established Member

    Dec 26, 2006
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    I was just trying to keep it simple as a possible reason to the OP, i know iPass is not a VPN but it is very comon to have it used as a front-end to a VPN for atleast a few larger corps in AU and around the world. iPass is also used to connect even at non iPass free internet access hostspots. Just the way i have seen it configured before on my travels.
    (The use of the Cisco VPN for example can be completely hidden by iPass if you want to, even installs its own version of the VPN software in a different directory !)

    And if your interested i work for a company that has exactly a deal to allow access in all iPass locations.

    I am sure if i started speaking about my specific area of IT in detail everybody would fall asleep :) so i try to avoid anything technical unless anybody actually wants to know.

    E
     
  6. NM

    NM
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    In fact that is exactly how I am using it right now from my home WiFi network. I use it to select between the 3 different SSIDs I run here.
     
  7. serfty

    Moderator

    Nov 16, 2004
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    Using VPN at QP's.

    Two Methods I use are:
    1. Commandeer a QP PC, disconnect the network cable and plug it in to Laptop. I can then either:
        • Power up Laptop,
        • fire up the VPN securie connection gateway,
        • then log in,
        or
        • Power up the lap top 'offline';
        • then apply the VPN secure connection.
    2. WiFi
      • Find a comfortable position and
      • fire up the laptop 'offline'.
      • Use Wifi connection and fire up Internet Browser,
      • the Telsta Free QP home page should appear.
      • Click the Blue Square logo in the page's centre to allow browsing
      • then apply the VPN secure connection.
    Using the WiFi, the trick is to log into Telstra First as described otherwise your VPN will not work.
     
  8. wallacej

    wallacej Active Member

    Dec 3, 2006
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    I have no problem with receiving email, but sending is another story.

    The message will appear to be sent, then I will get an email back saying that the message I just sent has not been sent, along with some other tech details. So I take my messages in, respond, then send when I have hooked up my telstra wireless card, or back onto my own network??

    Currently gives me a good reason for a slow response :)
     
  9. AnonymousCoward

    AnonymousCoward Established Member

    Dec 5, 2005
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    What protocols are you guys using to send email using Outlook?

    If connecting back to an Exchange 2003/2007 server, then RPC over HTTPS (now called "Outlook Anywhere") works just fine. That tunnels everything over HTTPS. As mentioned earlier in the thread, ensure that you have "logged" in to the Telstra network first.

    If you are using SMTP or IMAP, then perhaps the ports are being blocked? You may need to route the mail through a Telstra SMTP server
     
  10. Flashback

    Flashback Senior Member

    Oct 29, 2006
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    That's what I was about to suggest for wallacej, the other alternative is to use an authenticated SMTP address (YMMV as to whether your mail host supports this from hosts other than their own, FWIW iiNet seems to work a treat).
     
  11. Shano

    Shano Established Member

    Aug 17, 2006
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    I have no problem using Outlook over a VPN connection to our Exchange server. The other option I use if the VPN is a bit flaky is to use the Exchange webmail function.
     
  12. wallacej

    wallacej Active Member

    Dec 3, 2006
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    Whilst I appreciate the feedback received in here, I hve read through the thread "what we do for a living" and there are a lot of it ppl here.

    Unfortunately I don't understand most of what is written here, although I am sure it is all useful stuff.

    I hae fumbled through, but still cant get it to work at DJ or QF lounges. My account is with bigpond.net.au - I can receive mail, but the send still bounces back as
    550 relaying mail to xxxxxxxxxxx.com.au is not allowed - the x's being the @ part of the email address.

    I sometime use iiNet dialup, but still get the same problem...

    If someone can point me to a page where I can read step by step on how I set my mail up to send from any of these locations that would be great...
    DJ Lounge
    QF Lounge
    iiNet dial up

    ...sorry ..feeling like I am a bit of a computer novice all of a sudden :oops:
     
  13. Shano

    Shano Established Member

    Aug 17, 2006
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    You are not alone...
     
  14. wallacej

    wallacej Active Member

    Dec 3, 2006
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    Thanks... I don't feel so isolated now.... struth, I panicked when my kids wanted to show me how to "rip and burn" things onto my laptop....then they weren't so interested when I wanted to add my 80's music...:p

    [​IMG]
     
  15. rjphin

    rjphin Newbie

    Dec 24, 2006
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    Mel
    In my experience, this error message is because your ISP mail servers (eg bigpond & iiNet) will only let you send messages when are connected to the net through them. There is nothing wrong with Outlook or your PC.

    eg. To send mail through iiNet you must dial iiNet or use an iiNet broadband connection.

    The only forseable solutions are to:
    - Query Bigpond on why you are not allowed to send mail from a Telstra Hotspot.
    - Send mail through your browser via the ISP website.
    - Find a mail server not associated with an ISP.

    In Microsoft's words, "These restrictions help prevent just anyone from using, or abusing, an e-mail server."
    http://office.microsoft.com/en-us/outlook/HA011128331033.aspx

    Cheers.
     
  16. nlagalle

    nlagalle Senior Member

    May 24, 2007
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    your issue is most likely that your ISP doesn't allow mail relaying from another domain. You have two choices:

    In Outlook, specify the the outgoing server requires authentication (by default it is off). you'll have an option to use the same username/password as the incoming mail server.

    Or change your outgoing mailserver to be mail.bigpond.com while you are in the QP. That will work too.

    Nick
     
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