Upgrading flights on Qantas site fails - "PNR was not found in the URL"

mstgrv

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Anyone experiencing this issue at the moment? Trying to request an upgrade for upcoming flights in the usual way on the Qantas site, but when I click the "Upgrade" button I get an error page which says "PNR not found in the URL"

Have tried different browsers & different devices, but everything is generating this error at the moment. Anyone else seen this or know of a solution?
 

serfty

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I suspect you will need to call. Please explain your issue and they should waive any assistance fee.
 
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I got this error a few weeks ago when upgrading (or checking on the status of an upgrade request, rather) a flight. It went away after a couple of days. Granted, this isn't helpful if you need to action something now.
 
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faller

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I have been getting this error on my last three bookings.
Rang customer service to lodge my upgrade requests.

was happening across multiple devices.
 

Crowne11

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I have been experiencing this issue too across multiple devices and days, glad to hear I’m not the only one with this glitch. Thought it was due to booking through a travel agent instead of direct which is my usual method. Hopefully Iget an opportunity to make a call to lodge an upgrade request prior to the flight as already o/s
 

mstgrv

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I've actually figured out this issue, and it's a bug in the Qantas site. When I log into my account and go to "My Bookings", each flight is listed with an Upgrade button, and the format of each of these URLs is:


These links all give me the error I mentioned in my original post.

If I go to "My Account", my next flight appears on this page with an Upgrade button, and the format of that URL is:


This link does work.

If you copy a URL from the "My Bookings" page (with the incorrect your-account URL) and edit it to my-account, it will work.

So there you go - the My Bookings page generates incorrectly-formatted URLs, but it can be manually fixed. Nice one Qantas. Posting here in case anyone else is in need of a fix.
 

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