Unable to use transferred points

[Flyer 777]

Looking for help, yesterday I transferred Velocity points into a just setup KrisFlyer account and they showed immediately, however when trying to search for a flight it says I have insufficient points which is not correct, any ideas??

 

[Scr77]

Presumably there’s a delay. There is a thread on AFF where you can ask for search results in this circumstance.

 

[Flyer 777]

Presumably there’s a delay. There is a thread on AFF where you can ask for search results in this circumstance.

The points credited immediately

 

[Scr77]

The points credited immediately

Understood. I just thought there may be a holdup with searching because it’s a new account. Something behind the scenes does an assessment.

How many miles are showing in your KF account?

 

[Scr77]

This suggests there’s more than just a minimum number of points required.

 

[ChrisMars]

How many miles in the account? @Flyer 777

If more than 15k it might be worth creating a ticket.

 

[Flyer 777]

Understood. I just thought there may be a holdup with searching because it’s a new account. Something behind the scenes does an assessment.

How many miles are showing in your KF account?

550000 in account

 

[ChrisMars]

550000 in account

Log out / log in, try both web app and mobile app, and if nothing I would raise a ticket. If you were hoping to book now, I would call.

 

[Flyer 777]

Log out / log in, try both web app and mobile app, and if nothing I would raise a ticket. If you were hoping to book now, I would call.

Thanks it is working on the app but not the web so can’t even waitlist from the app as takes you to web page.

 

[Mwenenzi]

Looking for help, yesterday I transferred Velocity points into a just setup KrisFlyer account and they showed immediately, however when trying to search for a flight it says I have insufficient points which is not correct, any ideas??

550000 in account

Creating a new account, transferring in 550,000 points and immediately search for an award may trigger a fraud investigation. Looking for a First class award?
For some ffp's they need to have real earnings before getting premium cabin awards.