Unable to use transferred points

[Flyer 777]

Looking for help, yesterday I transferred Velocity points into a just setup KrisFlyer account and they showed immediately, however when trying to search for a flight it says I have insufficient points which is not correct, any ideas??

 

[Scr77]

Presumably there’s a delay. There is a thread on AFF where you can ask for search results in this circumstance.

 

[Flyer 777]

Presumably there’s a delay. There is a thread on AFF where you can ask for search results in this circumstance.

The points credited immediately