I'm slightly bemused as the problem I have. I have need for four of us to be in Brisbane for April next year. Plenty of warning, so thought I'd book some cheap flights. Put details into Jetstar search, reach the select flight times and I get;
"You don't have permission to access "http://booking.jetstar.com/au/en/booking/select-flights" on this server.
Reference #18.d834768.1542706058.1fbb513d"
Mucked about a bit without result so tried Web-chat. Agent asked problem. I described. Agent offered to book flights. I explained I'd prefer to book it myself as it was complicated. Agent insisted able to.
OK. Go through whole process. Four names, details. Bundles for one and not the others. Agent says OK book? I ask confirm price. Agent comes back with price way higher than online. I say no; why different? Agent says best book now, will only go higher. I ask why am I not able to book on line? Please address my original question. Agent says it is because I am using Firefox and I should use Chrome. I query why I should have to use a specific browser and why the prices offered are so different to online. Agent disconnects chat and gives me feedback window.
I must emphasise that at all stages I was totally polite. I do not blame live chat people for the organisation. I continue to not be able to book the flights I want. I've tried another PC, running Chrome. Same message. There's obviously something broken at the Jetstar end, but I'm interested as to why the agent was so keen to book the flights at a higher price, rather than address my problem. The happy to help, followed by abrupt hang-up, suggests to me web-chat people on commission?
"You don't have permission to access "http://booking.jetstar.com/au/en/booking/select-flights" on this server.
Reference #18.d834768.1542706058.1fbb513d"
Mucked about a bit without result so tried Web-chat. Agent asked problem. I described. Agent offered to book flights. I explained I'd prefer to book it myself as it was complicated. Agent insisted able to.
OK. Go through whole process. Four names, details. Bundles for one and not the others. Agent says OK book? I ask confirm price. Agent comes back with price way higher than online. I say no; why different? Agent says best book now, will only go higher. I ask why am I not able to book on line? Please address my original question. Agent says it is because I am using Firefox and I should use Chrome. I query why I should have to use a specific browser and why the prices offered are so different to online. Agent disconnects chat and gives me feedback window.
I must emphasise that at all stages I was totally polite. I do not blame live chat people for the organisation. I continue to not be able to book the flights I want. I've tried another PC, running Chrome. Same message. There's obviously something broken at the Jetstar end, but I'm interested as to why the agent was so keen to book the flights at a higher price, rather than address my problem. The happy to help, followed by abrupt hang-up, suggests to me web-chat people on commission?